eClercx
Job Description
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
Summary
We are seeking a motivated and technically proficient individual to join our IT Help Desk Team as Level 1 support. This role involves providing critical IT support to our organization, ensuring smooth operations, and resolving technical issues promptly.
Responsibilities Provide first and second-level technical support to end-users across the organization. Troubleshoot hardware and software issues, including desktops, laptops, printers, mobile devices, UPS, power backup, Access control systems, CCTV cameras Manage user accounts and permissions per IT policies and procedures. Install, configure, and maintain hardware and software systems. Collaborate with other IT teams and vendors to escalate and resolve complex technical issues. Document support activities, and solutions, and maintain knowledge base articles. Assist in IT projects and initiatives, such as system upgrades and rollouts. Ensure compliance with security protocols and data protection regulations. Required Skills and Experience
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) Proven experience in a technical support role, preferably in a corporate environment Strong knowledge of Windows and macOS operating systems. Experience with Active Directory, Office 365, and other enterprise IT systems. Excellent troubleshooting skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills, with a customer-oriented approach. Ability to work independently and collaboratively in a fast-paced environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
Summary
We are seeking a motivated and technically proficient individual to join our IT Help Desk Team as Level 1 support. This role involves providing critical IT support to our organization, ensuring smooth operations, and resolving technical issues promptly.
Responsibilities Provide first and second-level technical support to end-users across the organization. Troubleshoot hardware and software issues, including desktops, laptops, printers, mobile devices, UPS, power backup, Access control systems, CCTV cameras Manage user accounts and permissions per IT policies and procedures. Install, configure, and maintain hardware and software systems. Collaborate with other IT teams and vendors to escalate and resolve complex technical issues. Document support activities, and solutions, and maintain knowledge base articles. Assist in IT projects and initiatives, such as system upgrades and rollouts. Ensure compliance with security protocols and data protection regulations. Required Skills and Experience
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) Proven experience in a technical support role, preferably in a corporate environment Strong knowledge of Windows and macOS operating systems. Experience with Active Directory, Office 365, and other enterprise IT systems. Excellent troubleshooting skills with the ability to diagnose and resolve technical issues. Strong communication and interpersonal skills, with a customer-oriented approach. Ability to work independently and collaboratively in a fast-paced environment. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here