Warren Oil Company
Warren Oil is looking for a dynamic customer service professional for our Marion, IL plant. This person must be versatile as they will have responsibility for multiple customers.
Customer Service Duties:
Answer correspondence (phone calls and emails) from customers in a timely manner
Possess a keen understanding
of the products and services that we provide
Exhibit an above average skill level in MS Excel
Problem solver for customer issues
Resolves minor customer complaints
Provide updates on customer documentation
Work cross functionally with transportation, shipping and warehouse teammates
Verify customer's complaints and provide solution or communicate to upper management
Provide detailed trouble shooting for customer orders
Build and maintain good relationship with customers
Provide ideas for process improvement
Provide open communication channels with company salespersons
Assist Accounts Receivable with resolving issues with customer payments/deductions
Issue credits when necessary
Maintain clean, accurate customer order files
Other duties as assigned
Customer Service Requirements:
College Degree in Business, Finance or accounting preffered
2-4 years of customer service in a call center or office environment
Knowledge of Department of Transportation Regulations a plus
Familiarization with manufacturing environment a plus
General Knowledge of ISO 9001: 2008 a plus
Strong multitasking skills
Excellent communication skills
Proficient in Outlook, Word, Excel, and Internet
About Us:
Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name.
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Customer Service Duties:
Answer correspondence (phone calls and emails) from customers in a timely manner
Possess a keen understanding
of the products and services that we provide
Exhibit an above average skill level in MS Excel
Problem solver for customer issues
Resolves minor customer complaints
Provide updates on customer documentation
Work cross functionally with transportation, shipping and warehouse teammates
Verify customer's complaints and provide solution or communicate to upper management
Provide detailed trouble shooting for customer orders
Build and maintain good relationship with customers
Provide ideas for process improvement
Provide open communication channels with company salespersons
Assist Accounts Receivable with resolving issues with customer payments/deductions
Issue credits when necessary
Maintain clean, accurate customer order files
Other duties as assigned
Customer Service Requirements:
College Degree in Business, Finance or accounting preffered
2-4 years of customer service in a call center or office environment
Knowledge of Department of Transportation Regulations a plus
Familiarization with manufacturing environment a plus
General Knowledge of ISO 9001: 2008 a plus
Strong multitasking skills
Excellent communication skills
Proficient in Outlook, Word, Excel, and Internet
About Us:
Warren Oil is the largest independent blender and packager of lubricants to the automotive, agriculture, commercial and heavy duty markets in North America. The company operates six manufacturing and packaging facilities, located in North Carolina, Alabama, Arkansas, Texas, Illinois, and Pennsylvania. Warren Oil markets its lubricants, both conventional and synthetic, domestically and internationally to over forty countries, under the WARREN brand, the LUBRIGUARD brand, the LUBRIGOLD brand and the ITASCA brand. Warren Oil also manufactures and markets private label products for a number of Fortune 500 companies in addition to manufacturing and marketing a full line of automotive and heavy duty chemicals, including anti-freeze and brake fluids, under its proprietary AUTOGUARD brand name.
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.