ManTech
ManTech seeks a motivated, career and customer-oriented
Network Architect and Team Lead
to join our team in
Burlington, VT or Camp Springs, MD
.
Responsibilities include but are not limited to:
Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests
Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix
Inform customers of their incident's status at agreed intervals and continuously update incidents as needed
Notify stakeholders of high impact/priority failures using the appropriate escalation procedures
Provide senior level technical direction and engineering knowledge for all Tier I support activities
Lead, manage and mentor all Tier I staff. Provide, maintain, and continuously improve Tier 1 processes and SOPs
Support the development of high-quality deliverables, including but not limited team daily status reports, incident investigation and case analysis, incident assessment and response, SOPs, and more
Minimum Qualifications:
Active CCIE Certification obtained within the past 5 years.
DoD 8570 IAT Level II certification
A bachelor's degree in a technical field of study
A minimum of (5) five years of IT technical experience in WAN routing and switching in a large, geographically dispersed enterprise environment
A minimum of (5) five years of experience managing a geographically diverse team (40+) of multifunctional NOC or SOC operations staff in a 24x7x365 environment
Preferred Qualifications:
AWS or Azure certifications
ITIL v4 certification
Clearance Requirements:
Must be a U.S. citizen with the eligibility to obtain and maintain a DHS EOD suitability
Physical Requirements:
Must be able to be in a stationary position more than 50% of the time
Must be able to communicate, converse, and exchange information with peers and senior personnel
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.
Network Architect and Team Lead
to join our team in
Burlington, VT or Camp Springs, MD
.
Responsibilities include but are not limited to:
Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests
Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix
Inform customers of their incident's status at agreed intervals and continuously update incidents as needed
Notify stakeholders of high impact/priority failures using the appropriate escalation procedures
Provide senior level technical direction and engineering knowledge for all Tier I support activities
Lead, manage and mentor all Tier I staff. Provide, maintain, and continuously improve Tier 1 processes and SOPs
Support the development of high-quality deliverables, including but not limited team daily status reports, incident investigation and case analysis, incident assessment and response, SOPs, and more
Minimum Qualifications:
Active CCIE Certification obtained within the past 5 years.
DoD 8570 IAT Level II certification
A bachelor's degree in a technical field of study
A minimum of (5) five years of IT technical experience in WAN routing and switching in a large, geographically dispersed enterprise environment
A minimum of (5) five years of experience managing a geographically diverse team (40+) of multifunctional NOC or SOC operations staff in a 24x7x365 environment
Preferred Qualifications:
AWS or Azure certifications
ITIL v4 certification
Clearance Requirements:
Must be a U.S. citizen with the eligibility to obtain and maintain a DHS EOD suitability
Physical Requirements:
Must be able to be in a stationary position more than 50% of the time
Must be able to communicate, converse, and exchange information with peers and senior personnel
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at careers@mantech.com and provide your name and contact information.