ManTech
ManTech seeks a motivated, career and customer-oriented
Network Architect and Team Lead
to join our team in
Burlington, VT or Camp Springs, MD . Responsibilities include but are not limited to: Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix Inform customers of their incidents status at agreed intervals and continuously update incidents as needed Notify stakeholders of high impact/priority failures using the appropriate escalation procedures Provide senior level technical direction and engineering knowledge for all Tier I support activities Lead, manage and mentor all Tier I staff. Provide, maintain, and continuously improve Tier 1 processes and SOPs Support the development of high-quality deliverables, including but not limited team daily status reports, incident investigation and case analysis, incident assessment and response, SOPs, and more Minimum Qualifications: Active CCIE Certification obtained within the past 5 years. DoD 8570 IAT Level II certification A bachelors degree in a technical field of study A minimum of (5) five years of IT technical experience in WAN routing and switching in a large, geographically dispersed enterprise environment A minimum of (5) five years of experience managing a geographically diverse team (40+) of multifunctional NOC or SOC operations staff in a 24x7x365 environment Preferred Qualifications: AWS or Azure certifications ITIL v4 certification Clearance Requirements: Must be a U.S. citizen with the eligibility to obtain and maintain a DHS EOD suitability Physical Requirements: Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Network Architect and Team Lead
to join our team in
Burlington, VT or Camp Springs, MD . Responsibilities include but are not limited to: Provide direction, guidance, and oversight for Tier 1 support services that include Monitoring; Analysis; Technical troubleshooting and problem-solving; Triage and Escalation to other support entities as needed; Tracking; Reporting; and Closing service requests Manage technical services and support at the Tier I level, including WAN and LAN connectivity, routers, firewalls, and other network devices and tools; and support for remote access platforms such as VPN, Terminal Services, and Citrix Inform customers of their incidents status at agreed intervals and continuously update incidents as needed Notify stakeholders of high impact/priority failures using the appropriate escalation procedures Provide senior level technical direction and engineering knowledge for all Tier I support activities Lead, manage and mentor all Tier I staff. Provide, maintain, and continuously improve Tier 1 processes and SOPs Support the development of high-quality deliverables, including but not limited team daily status reports, incident investigation and case analysis, incident assessment and response, SOPs, and more Minimum Qualifications: Active CCIE Certification obtained within the past 5 years. DoD 8570 IAT Level II certification A bachelors degree in a technical field of study A minimum of (5) five years of IT technical experience in WAN routing and switching in a large, geographically dispersed enterprise environment A minimum of (5) five years of experience managing a geographically diverse team (40+) of multifunctional NOC or SOC operations staff in a 24x7x365 environment Preferred Qualifications: AWS or Azure certifications ITIL v4 certification Clearance Requirements: Must be a U.S. citizen with the eligibility to obtain and maintain a DHS EOD suitability Physical Requirements: Must be able to be in a stationary position more than 50% of the time Must be able to communicate, converse, and exchange information with peers and senior personnel Constantly operates a computer and other office productivity machinery, such as a computer The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.