Insight Global
Job Description
We are seeking a Linux Desktop Support Engineer to join our global end-user support team. This role is ideal for someone with strong Linux desktop experience who also enjoys working directly with users in a walk-up or remote support model. Youll be part of a team that supports Windows, Mac, and now expanding into Linux environments. This is a unique opportunity to help shape and scale Linux support within a growing organization.
Responsibilities:
Provide front-line Linux desktop support (50%+ user-facing)
Troubleshoot and resolve issues related to system performance, application installs, network shares, and engineering tools
Configure Linux systems to integrate with SMB shares and other enterprise services
Collaborate with global teams and participate in team meetings
Engage with the Linux cloud team to align hardware offerings with cloud capabilities
Support Mac and Windows environments as needed
Use ServiceNow and Jira for ticketing and task tracking
Contribute to process improvements and environment optimization
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
57 years of IT experience, ideally in a Level 2 or Level 3 support role
Strong Linux desktop support experience (Red Hat, CentOS, Ubuntu, etc.)
Excellent communication and customer service skills
Familiarity with scripting (Python, Shell, Kernel-level understanding)
Experience with ITIL framework
Tools: ServiceNow, Jira, Snow, Remedy (or similar)
Security tools: CrowdStrike, BeyondTrust, Digital Guardian
Exposure to Azure and Jamf
Comfortable supporting Mac and Windows systems CompTIA Linux+ or other Linux certifications
Experience with backend Linux server support
Familiarity with Thunderbird or webmail for Linux-based email clients
Experience in lab environments or supporting engineering teams
Ability to train L1 support staff
Experience with global teams and cross-functional collaboration null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
We are seeking a Linux Desktop Support Engineer to join our global end-user support team. This role is ideal for someone with strong Linux desktop experience who also enjoys working directly with users in a walk-up or remote support model. Youll be part of a team that supports Windows, Mac, and now expanding into Linux environments. This is a unique opportunity to help shape and scale Linux support within a growing organization.
Responsibilities:
Provide front-line Linux desktop support (50%+ user-facing)
Troubleshoot and resolve issues related to system performance, application installs, network shares, and engineering tools
Configure Linux systems to integrate with SMB shares and other enterprise services
Collaborate with global teams and participate in team meetings
Engage with the Linux cloud team to align hardware offerings with cloud capabilities
Support Mac and Windows environments as needed
Use ServiceNow and Jira for ticketing and task tracking
Contribute to process improvements and environment optimization
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
57 years of IT experience, ideally in a Level 2 or Level 3 support role
Strong Linux desktop support experience (Red Hat, CentOS, Ubuntu, etc.)
Excellent communication and customer service skills
Familiarity with scripting (Python, Shell, Kernel-level understanding)
Experience with ITIL framework
Tools: ServiceNow, Jira, Snow, Remedy (or similar)
Security tools: CrowdStrike, BeyondTrust, Digital Guardian
Exposure to Azure and Jamf
Comfortable supporting Mac and Windows systems CompTIA Linux+ or other Linux certifications
Experience with backend Linux server support
Familiarity with Thunderbird or webmail for Linux-based email clients
Experience in lab environments or supporting engineering teams
Ability to train L1 support staff
Experience with global teams and cross-functional collaboration null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.