Technical Architect

•Strong expertise in Genesys Cloud architecture and configuration. •Experience with IVR, ACD, SIP trunking, Call routing, Workforce Engagement Management (WEM) and Analytics. •Proficiency in APIs, Web Services (RESTful, JSON, OAuth) •Knowledge of scripting languages (JavaScript, Python, PowerShell) for automation. •Good experience on Genesys Cloud CI/CD and DevOps. •Experience in AWS, Azure, or other cloud platforms is a plus. •Design scalable and secure Genesys Cloud solutions based on business needs. •Design and implement AI powered IVA solutions. •Develop architecture blueprints, workflows, and best practices for implementations. •Configure Genesys Cloud components like IVR, ACD, workforce engagements, and analytics. •Integrate Genesys Cloud with third-party applications (CRM, WFM, AI/ML, etc.) •Troubleshoot technical issues, ensuring minimal downtime. •Work with business teams to understand contact center needs. •Collaborate with developers, engineers, and IT teams to for seamless deployment. •Provide technical guidance and mentorship to junior team members.

Salary Range- $120,000-$135,000 a year

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