Sagitec Solutions
Member Self-Service Product Manager
Sagitec Solutions, Denver, Colorado, United States, 80285
We are seeking a passionate and strategic Member Self-Service Portal Owner to lead the modernization of our member-facing portals across public pension clients. This role will define the design vision, user experience strategy, and modernization roadmap for our legacy MSS (Member Self-Service) portals. While not client-facing day-to-day, you will collaborate with Account Managers to support transformation conversations and enable successful outcomes across our client base.
You'll be the go-to expert for aligning user experience with business impact - helping ensure our portals are not only modern and accessible, but also delivering measurable value to our clients and their members.
Ensure alignment with public pension agency goals, such as reducing call volume, improving accessibility, and increasing self-service adoption Own, define and track MSS success metrics such as self-service portal adoption, support ticket reduction, and CSAT improvement, etc. Collaborate with Account Managers to identify and prioritize modernization opportunities Collaborate with other product managers, product owners, and architects to prioritize roadmap and release. Own MSS vision and roadmap. Own the modernization vision and roadmap for Sagitec's legacy MSS portals Define scalable design standards and frameworks that support cross-client rollout Develop demo-ready visuals, messaging decks, and UX narratives for internal teams Join select client calls (by invitation) to walk through MSS transformation strategies Lead UX strategy tailored for older, retiree-based member populations Ensure all designs comply with Web Self Service standards such as WCAG 2.1, Section 508 accessibility requirements, etc. Collaborate with product architects and other UI/UX experts to ensure design feasibility and scalability Create internal case studies and before/after visual stories to demonstrate value Build reusable tools and communication assets to enable client-facing teams Create a well-defined and prioritized backlog that meets the Definition of Ready (DoR) for the Agile team at each planning interval, ensuring readiness for development and alignment with overall product goals. Backlogs must identify dependencies and align priority with other products. Support Agile team members including Team Coach, Developers, and Testers in effective planning, development, and delivery of stories within each iteration and planning interval.
You'll be the go-to expert for aligning user experience with business impact - helping ensure our portals are not only modern and accessible, but also delivering measurable value to our clients and their members.
Ensure alignment with public pension agency goals, such as reducing call volume, improving accessibility, and increasing self-service adoption Own, define and track MSS success metrics such as self-service portal adoption, support ticket reduction, and CSAT improvement, etc. Collaborate with Account Managers to identify and prioritize modernization opportunities Collaborate with other product managers, product owners, and architects to prioritize roadmap and release. Own MSS vision and roadmap. Own the modernization vision and roadmap for Sagitec's legacy MSS portals Define scalable design standards and frameworks that support cross-client rollout Develop demo-ready visuals, messaging decks, and UX narratives for internal teams Join select client calls (by invitation) to walk through MSS transformation strategies Lead UX strategy tailored for older, retiree-based member populations Ensure all designs comply with Web Self Service standards such as WCAG 2.1, Section 508 accessibility requirements, etc. Collaborate with product architects and other UI/UX experts to ensure design feasibility and scalability Create internal case studies and before/after visual stories to demonstrate value Build reusable tools and communication assets to enable client-facing teams Create a well-defined and prioritized backlog that meets the Definition of Ready (DoR) for the Agile team at each planning interval, ensuring readiness for development and alignment with overall product goals. Backlogs must identify dependencies and align priority with other products. Support Agile team members including Team Coach, Developers, and Testers in effective planning, development, and delivery of stories within each iteration and planning interval.