Euclid Innovations
Title: ServiceNow CMDB Architect
Location: Charlotte, NC / Dallas, TX/ NBOK, NJ Role Overview: We are seeking a highly skilled
ServiceNow CMDB Engineer
with expertise in
ServiceNow Core
to manage and enhance our
Configuration Management Database (CMDB)
and IT Service Management (ITSM) processes. The ideal candidate will be responsible for designing, implementing, and maintaining the CMDB to ensure accurate and reliable asset and configuration data. Key Responsibilities:
CMDB Management:
Develop, maintain, and enhance the ServiceNow
Configuration Management Database (CMDB)
to ensure accuracy, completeness, and compliance with ITSM best practices. Discovery & Integration:
Configure and manage
ServiceNow Discovery ,
Integrations , and
Import Sets
to automate asset and configuration item (CI) updates. Service Mapping:
Design and implement
Service Mapping
strategies to provide accurate service relationships and dependencies. Data Governance:
Establish
CMDB governance policies , data quality controls, reconciliation, and normalization processes. Incident & Change Management Support:
Ensure CMDB data supports
Incident, Change, and Problem Management
workflows effectively. Custom Development:
Configure
ServiceNow Core Modules
(ITSM, ITOM, ITAM) and develop custom scripts, business rules, and workflows. Stakeholder Collaboration:
Work closely with IT teams, system owners, and business units to ensure CMDB aligns with organizational needs. Compliance & Auditing:
Implement
compliance checks, audits , and reporting dashboards for monitoring data integrity. Performance Optimization:
Optimize CMDB performance by maintaining efficient
data structures, automation, and integrations . Required Skills & Qualifications:
Experience:
5+ years of hands-on experience with
ServiceNow CMDB
and
ServiceNow Core Modules
(ITSM, ITOM, ITAM). Technical Expertise:
Proficiency in
ServiceNow scripting (JavaScript, Glide API), Business Rules, UI Policies, Workflows, and ACLs . Discovery & Service Mapping:
Strong experience with
ServiceNow Discovery, MID Servers, and Service Mapping . Integrations:
Experience integrating ServiceNow with external tools using
REST, SOAP APIs, and Web Services . Data Management:
Strong understanding of
CI Classes, CI Relationships, CMDB Health, Normalization, and Data Reconciliation . ITSM/ITIL Knowledge:
Familiarity with
ITIL best practices
related to
Configuration, Change, and Incident Management . Reporting & Dashboards:
Ability to create
CMDB reports, dashboards, and data analytics
for tracking compliance and trends. Certifications (Preferred):
ServiceNow
Certified System Administrator (CSA) ServiceNow
Certified Implementation Specialist (CIS) - CMDB, ITSM, or ITOM ITIL v4 Foundation
Preferred Skills:
Experience with
Service Graph Connectors
for external data ingestion. Knowledge of
Cloud CMDB integration
(AWS, Azure, GCP). Hands-on experience with
Performance Analytics & CMDB Query Builder .
Location: Charlotte, NC / Dallas, TX/ NBOK, NJ Role Overview: We are seeking a highly skilled
ServiceNow CMDB Engineer
with expertise in
ServiceNow Core
to manage and enhance our
Configuration Management Database (CMDB)
and IT Service Management (ITSM) processes. The ideal candidate will be responsible for designing, implementing, and maintaining the CMDB to ensure accurate and reliable asset and configuration data. Key Responsibilities:
CMDB Management:
Develop, maintain, and enhance the ServiceNow
Configuration Management Database (CMDB)
to ensure accuracy, completeness, and compliance with ITSM best practices. Discovery & Integration:
Configure and manage
ServiceNow Discovery ,
Integrations , and
Import Sets
to automate asset and configuration item (CI) updates. Service Mapping:
Design and implement
Service Mapping
strategies to provide accurate service relationships and dependencies. Data Governance:
Establish
CMDB governance policies , data quality controls, reconciliation, and normalization processes. Incident & Change Management Support:
Ensure CMDB data supports
Incident, Change, and Problem Management
workflows effectively. Custom Development:
Configure
ServiceNow Core Modules
(ITSM, ITOM, ITAM) and develop custom scripts, business rules, and workflows. Stakeholder Collaboration:
Work closely with IT teams, system owners, and business units to ensure CMDB aligns with organizational needs. Compliance & Auditing:
Implement
compliance checks, audits , and reporting dashboards for monitoring data integrity. Performance Optimization:
Optimize CMDB performance by maintaining efficient
data structures, automation, and integrations . Required Skills & Qualifications:
Experience:
5+ years of hands-on experience with
ServiceNow CMDB
and
ServiceNow Core Modules
(ITSM, ITOM, ITAM). Technical Expertise:
Proficiency in
ServiceNow scripting (JavaScript, Glide API), Business Rules, UI Policies, Workflows, and ACLs . Discovery & Service Mapping:
Strong experience with
ServiceNow Discovery, MID Servers, and Service Mapping . Integrations:
Experience integrating ServiceNow with external tools using
REST, SOAP APIs, and Web Services . Data Management:
Strong understanding of
CI Classes, CI Relationships, CMDB Health, Normalization, and Data Reconciliation . ITSM/ITIL Knowledge:
Familiarity with
ITIL best practices
related to
Configuration, Change, and Incident Management . Reporting & Dashboards:
Ability to create
CMDB reports, dashboards, and data analytics
for tracking compliance and trends. Certifications (Preferred):
ServiceNow
Certified System Administrator (CSA) ServiceNow
Certified Implementation Specialist (CIS) - CMDB, ITSM, or ITOM ITIL v4 Foundation
Preferred Skills:
Experience with
Service Graph Connectors
for external data ingestion. Knowledge of
Cloud CMDB integration
(AWS, Azure, GCP). Hands-on experience with
Performance Analytics & CMDB Query Builder .