Abacus
FDOT Job 7440 Systems Administrator C. Advanced
Statement of Work (SOW)
Florida Department of Transportation State Term Contract No. 80101507-23-STC-ITSA
1. Request for Quote
2. Overview
2.1 The Florida Department of Transportation (Department), is requesting resumes and hourly rate quotes for staff
ugmentation resources meeting the specific Knowledge, Skills, and Abilities (KSAs) listed below. The Department
will select the candidate that provides the best overall value to the State, based on skill set and rate.
Term: The contract term for this Staff Augmentation position is intended to be 04/01/2025 - 6/30/2025, with possible renewal, based on excellence in work provided, need and budget availability.
NOTE: "Term " does not mean the awarded contractor or resource are locked in for the full year - any contractor or resource may be terminated for cause, convenience, or funding during the contract term.
VENDOR BILL RATE: It is the responsibility of the vendor to submit rates in accordance with the pre-established rates within the State Contract. These rates can be found at the following address: https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreements/state_te rm_contracts/information_technology_staff_augmentation_services .
Candidate Submission: FDOT is accepting two (2) candidate submissions per vendor for this position.
Rate Increase: Please do not impose a rate increase for any subsequent year of the contract as part of your bid response. This is a firm fixed price and will be increased only at the discretion of the Department, based on consultant job performance and availability of funds. Imposing additional increases will automatically disqualify the candidate submission from consideration.
Quote Evaluation: Quotes will be evaluated based on the specifications identified in the scope of services and sub sections below. The eQuote will be awarded to the Contractor who presents a Candidate who demonstrates the best value to the Department based upon the response provided. The submission of additional work samples, or in person interview(s) may be requested at the discretion of the Department.
Face to Face Interviews: t the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person.
Telecommuting: The candidate must reside in Tallahassee, or the surrounding area, and report in office 5 days a week.
Work Hours Flexibility to work hours between 7:00 AM & 7:00 PM, after hours, weekends, and either on a rotation or as part of regular and on-call work schedule.
This position will report to: FDOT Office of information Technology Barry Building 3185 S. Blair Stone Rd Tallahassee, FL 32399
Conflict of Interest Statement: To prevent any bias, unfair competitive advantage, conflict of interest, or the appearance of impropriety, Vendor employees must not have been directly or indirectly involved in the development of the Scope of Services or related solicitation documentation for which the Vendor is preparing a bid. If the Vendor employee worked in conjunction with the Department on the development of the solicitation document, the Vendor is disqualified from submitting a bid for this solicitation. The Vendor personnel assigned to other Department projects outside this greement, shall hold and maintain any confidential information that could benefit the Vendor on future solicitations in strictest confidence.
The Department will avoid Organizational Conflict of Interest through mitigation efforts in three categories:
. "Unequal Access " wherein an unfair competitive advantage surfaces when a Vendor obtains information not generally available to other competitors, and where such information would assist them in winning the contract over their competitors. B. "Impaired Objectivity " wherein a support Vendor is performing duties that involve assessing or evaluating itself or related entity. C. "Biased Ground Rules " wherein the Vendor is writing the SOW, performing systems engineering, or providing technical direction efforts.
Need help with MFMP? Contact the MFMP Customer Service Desk at 866-352-3776 if you have any questions regarding application functionality. 3. Vendor Response will Include: 3.1 Price per hour 3.2 Candidate Resume Please upload your candidate's resume and any supporting documents, requested (i.e. skills matrix, recommendations, etc.) (maximum file size is 20 MB).
NOTES: 1. Submitting "video " resume is strictly prohibited and will automatically disqualify your candidate from further consideration. Do not upload a video resume in Ariba OR email a video resume (or link to a video resume) separately to ANY FDOT personnel. 2. PDF or Word doc are the only acceptable formats for resume submission. Resumes submitted in JPG format will be disqualified. 3. Failure to upload a resume at the time of candidate submission will result in quote disqualification. 3.3 Exhibit E: Resume Self - Certification Form When submitting a response to an RFQ the Contractor shall submit with its response a signed Resume Self Certification Form (Exhibit E) to the Department for each candidate included in the RFQ response. For a blank form, see the DMS IT Staff Augmentation Contract website here: Exhibit E - Resume Self Certification Form.pdf (ccplatform.net)
NOTES: 1. PDF is the only acceptable format for submission of the Exhibit E form. Forms submitted in JPG format will be disqualified. 2. Failure to upload the Exhibit E form at the time of candidate submission will result in quote disqualification. 3. Failure to upload a complete Exhibit E form, with all fields filled in, at the time of candidate submission will result in disqualification.
4. Scope of Services The Florida Department of Transportation, Office of Information Technology (Client), is in search of a Systems dministrator to play a key role in assisting the Client in the oversight, management, troubleshooting, and execution of cloud services and platforms to support FDOT's infrastructure, applications, data, and other business needs. The duties of this position can be broad and may include such tasks as adding and removing individuals from the list of uthorized users, archiving files, overseeing password protection and other security measures, and monitoring usage of shared resources. Architect, design, facilitate, lead, coordinate, and direct technology initiatives on multiple fronts across a variety of disparate areas within the organization. This could include Infrastructure dministration, application development, data management & analytics, cybersecurity, external hosting, identity nd access management, infrastructure, network, security hardening, privacy, and compliance. Oversight and management of Microsoft 365 environments and other Microsoft platforms, identity platforms, and a multi-cloud environment. Selects, develops, integrates and implements network management applications for Internet components. The Systems Administrator will be responsible for working on projects, systems, and/or issues of medium to high complexity and will be expected to provide daily operations support, maintenance, and dministration for Servers. This position requires ownership of complex issues in order to support Department business. 5. Education Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6. Experience 2 - 3 years experience with: Server 2012 R2, 2016, 2019, and 2022. 2 - 3 years IIS Administration. 2 - 3 years of network communications, including TCP/IP and DNS Samba/CIFS file sharing and NTFS permissions. 2 - 3 years of strong professional experience in Microsoft Azure cloud systems is highly desired. 2 - 3 years of experience with other cloud providers, such as AWS or GCP is highly desired. 2 - 3 years of professional experience in the administration of Microsoft software is highly desired. 3 - 5 years of IT work experience in infrastructure/network environments in systems operations, support, maintenance, and administration. 3 - 5 years of professional experience supporting middleware such as API Management, IT Service Automation tools, and batch job services is highly desired. 5 - 8 years of professional experience in information systems engineering or another related field is required. 7. Primary Job Duties/ Tasks The activities this candidate will be tasked with include, but are not limited to, the following: 1. Support and expand FDOT infrastructure. 2. Coordinate server configuration and administration with multiple parties (SDC, FDOT, and contractors). 3. Make recommendations for future server and software upgrades. 4. Monitor systems and applications to ensure security, availability, and performance. 5. Establish systems by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. 6. Maintains network and systems performance by performing systems monitoring and analysis, and performance tuning; troubleshooting systems and application problems; escalating problems to vendor. 7. Build and manage relationships in a matrixed environment. 8. Find opportunities to refactor solutions to obtain better performance, cost, and efficiency. 9. Create and manage Azure DevOps projects, git repositories, and pipelines. 10. Oversee and configure Azure DevOps organizational settings. 11. Recommend and assist with the building and hosting of complex application solutions. 12. Understand, deploy, and manage Microsoft Azure and/or other cloud services. 13. Understand, deploy, and manage Microsoft Power Platform. 14. Understand and manage Microsoft 365 services. 15. Supports other IT staff, including developers. 16. Other duties as assigned. 8. Job Specific Knowledge, Skills, and Abilities (KSAs): The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas: 1. Strong analytical skills to determine an organization's needs, develop strategies to meet those needs, and evaluate effectiveness. 2. Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to chieve them. 3. Ability to troubleshoot and diagnose problems effectively regardless of technology platform. 4. Ability to document and automate administrative tasks to reduce manual work 5. Ability to context switch between multiple subjects & tasks. 6. Ability to effectively communicate and share knowledge with others. 7. Proficiency in working in a fast-paced, complex, and dynamic business environment. 8. Proficiency in networking principles and cloud-based network architectures. 9. In-depth knowledge of Microsoft Azure Services. 10. In-depth knowledge of Microsoft Server products. 11. In-depth knowledge of Microsoft 365 services. 12. In-depth knowledge of Microsoft Power Platform. 13. In-depth knowledge of Linux (Redhat and Ubuntu). 14. Strong grasp of IT infrastructure and application development technology and architectures. 15. Strong grasp of Linux administration, including Linux patching. 16. Knowledge of assessment and analytical processes and practices. 17. Skill in strategic planning. 18. Skill in researching, compiling, and analyzing data to report findings and develop improvement solutions. 19. Skill in system administration and hosting across a wide range of solutions. 20. Ability to research, identify, and implement innovative solutions. Personal Attributes: 1. Able to be trusted with sensitive information. 2. Experienced at working both independently and in a team-oriented, collaborative environment. 3. Advanced interpersonal, written, and oral communication skills. 4. Ability to conduct research into issues and topics as assigned. 5. Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. 6. Must be able to learn, understand, and apply new things quickly. 7. Highly self-motivated and directed. 8. Proven analytical and creative problem-solving abilities. 9. Ability to effectively prioritize and execute tasks in a high-pressure environment. 9. General Knowledge Skills and Abilities (KSAs): The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: 1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step. 2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 3. Customer Service: Works well with clients and customers (e.g., business offices, public, or other agencies). ble to assess the customer's needs, provide information or assistance to satisfy expectations, or resolve a problem. 4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and nalysis. 5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. 6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others. 7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations. 8. Problem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative ctions, and make recommendations accordingly. 9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team. 10. Quality Assurance: Knowledge of the ideologies, techniques, and tools for quality assurance and control. The bility to put the ideologies, techniques, and tools into practice.
Term: The contract term for this Staff Augmentation position is intended to be 04/01/2025 - 6/30/2025, with possible renewal, based on excellence in work provided, need and budget availability.
NOTE: "Term " does not mean the awarded contractor or resource are locked in for the full year - any contractor or resource may be terminated for cause, convenience, or funding during the contract term.
VENDOR BILL RATE: It is the responsibility of the vendor to submit rates in accordance with the pre-established rates within the State Contract. These rates can be found at the following address: https://www.dms.myflorida.com/business_operations/state_purchasing/state_contracts_and_agreements/state_te rm_contracts/information_technology_staff_augmentation_services .
Candidate Submission: FDOT is accepting two (2) candidate submissions per vendor for this position.
Rate Increase: Please do not impose a rate increase for any subsequent year of the contract as part of your bid response. This is a firm fixed price and will be increased only at the discretion of the Department, based on consultant job performance and availability of funds. Imposing additional increases will automatically disqualify the candidate submission from consideration.
Quote Evaluation: Quotes will be evaluated based on the specifications identified in the scope of services and sub sections below. The eQuote will be awarded to the Contractor who presents a Candidate who demonstrates the best value to the Department based upon the response provided. The submission of additional work samples, or in person interview(s) may be requested at the discretion of the Department.
Face to Face Interviews: t the hiring manager's discretion, interviews may be conducted via Microsoft Teams or in person.
Telecommuting: The candidate must reside in Tallahassee, or the surrounding area, and report in office 5 days a week.
Work Hours Flexibility to work hours between 7:00 AM & 7:00 PM, after hours, weekends, and either on a rotation or as part of regular and on-call work schedule.
This position will report to: FDOT Office of information Technology Barry Building 3185 S. Blair Stone Rd Tallahassee, FL 32399
Conflict of Interest Statement: To prevent any bias, unfair competitive advantage, conflict of interest, or the appearance of impropriety, Vendor employees must not have been directly or indirectly involved in the development of the Scope of Services or related solicitation documentation for which the Vendor is preparing a bid. If the Vendor employee worked in conjunction with the Department on the development of the solicitation document, the Vendor is disqualified from submitting a bid for this solicitation. The Vendor personnel assigned to other Department projects outside this greement, shall hold and maintain any confidential information that could benefit the Vendor on future solicitations in strictest confidence.
The Department will avoid Organizational Conflict of Interest through mitigation efforts in three categories:
. "Unequal Access " wherein an unfair competitive advantage surfaces when a Vendor obtains information not generally available to other competitors, and where such information would assist them in winning the contract over their competitors. B. "Impaired Objectivity " wherein a support Vendor is performing duties that involve assessing or evaluating itself or related entity. C. "Biased Ground Rules " wherein the Vendor is writing the SOW, performing systems engineering, or providing technical direction efforts.
Need help with MFMP? Contact the MFMP Customer Service Desk at 866-352-3776 if you have any questions regarding application functionality. 3. Vendor Response will Include: 3.1 Price per hour 3.2 Candidate Resume Please upload your candidate's resume and any supporting documents, requested (i.e. skills matrix, recommendations, etc.) (maximum file size is 20 MB).
NOTES: 1. Submitting "video " resume is strictly prohibited and will automatically disqualify your candidate from further consideration. Do not upload a video resume in Ariba OR email a video resume (or link to a video resume) separately to ANY FDOT personnel. 2. PDF or Word doc are the only acceptable formats for resume submission. Resumes submitted in JPG format will be disqualified. 3. Failure to upload a resume at the time of candidate submission will result in quote disqualification. 3.3 Exhibit E: Resume Self - Certification Form When submitting a response to an RFQ the Contractor shall submit with its response a signed Resume Self Certification Form (Exhibit E) to the Department for each candidate included in the RFQ response. For a blank form, see the DMS IT Staff Augmentation Contract website here: Exhibit E - Resume Self Certification Form.pdf (ccplatform.net)
NOTES: 1. PDF is the only acceptable format for submission of the Exhibit E form. Forms submitted in JPG format will be disqualified. 2. Failure to upload the Exhibit E form at the time of candidate submission will result in quote disqualification. 3. Failure to upload a complete Exhibit E form, with all fields filled in, at the time of candidate submission will result in disqualification.
4. Scope of Services The Florida Department of Transportation, Office of Information Technology (Client), is in search of a Systems dministrator to play a key role in assisting the Client in the oversight, management, troubleshooting, and execution of cloud services and platforms to support FDOT's infrastructure, applications, data, and other business needs. The duties of this position can be broad and may include such tasks as adding and removing individuals from the list of uthorized users, archiving files, overseeing password protection and other security measures, and monitoring usage of shared resources. Architect, design, facilitate, lead, coordinate, and direct technology initiatives on multiple fronts across a variety of disparate areas within the organization. This could include Infrastructure dministration, application development, data management & analytics, cybersecurity, external hosting, identity nd access management, infrastructure, network, security hardening, privacy, and compliance. Oversight and management of Microsoft 365 environments and other Microsoft platforms, identity platforms, and a multi-cloud environment. Selects, develops, integrates and implements network management applications for Internet components. The Systems Administrator will be responsible for working on projects, systems, and/or issues of medium to high complexity and will be expected to provide daily operations support, maintenance, and dministration for Servers. This position requires ownership of complex issues in order to support Department business. 5. Education Bachelor's Degree or technical institute degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6. Experience 2 - 3 years experience with: Server 2012 R2, 2016, 2019, and 2022. 2 - 3 years IIS Administration. 2 - 3 years of network communications, including TCP/IP and DNS Samba/CIFS file sharing and NTFS permissions. 2 - 3 years of strong professional experience in Microsoft Azure cloud systems is highly desired. 2 - 3 years of experience with other cloud providers, such as AWS or GCP is highly desired. 2 - 3 years of professional experience in the administration of Microsoft software is highly desired. 3 - 5 years of IT work experience in infrastructure/network environments in systems operations, support, maintenance, and administration. 3 - 5 years of professional experience supporting middleware such as API Management, IT Service Automation tools, and batch job services is highly desired. 5 - 8 years of professional experience in information systems engineering or another related field is required. 7. Primary Job Duties/ Tasks The activities this candidate will be tasked with include, but are not limited to, the following: 1. Support and expand FDOT infrastructure. 2. Coordinate server configuration and administration with multiple parties (SDC, FDOT, and contractors). 3. Make recommendations for future server and software upgrades. 4. Monitor systems and applications to ensure security, availability, and performance. 5. Establish systems by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. 6. Maintains network and systems performance by performing systems monitoring and analysis, and performance tuning; troubleshooting systems and application problems; escalating problems to vendor. 7. Build and manage relationships in a matrixed environment. 8. Find opportunities to refactor solutions to obtain better performance, cost, and efficiency. 9. Create and manage Azure DevOps projects, git repositories, and pipelines. 10. Oversee and configure Azure DevOps organizational settings. 11. Recommend and assist with the building and hosting of complex application solutions. 12. Understand, deploy, and manage Microsoft Azure and/or other cloud services. 13. Understand, deploy, and manage Microsoft Power Platform. 14. Understand and manage Microsoft 365 services. 15. Supports other IT staff, including developers. 16. Other duties as assigned. 8. Job Specific Knowledge, Skills, and Abilities (KSAs): The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas: 1. Strong analytical skills to determine an organization's needs, develop strategies to meet those needs, and evaluate effectiveness. 2. Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to chieve them. 3. Ability to troubleshoot and diagnose problems effectively regardless of technology platform. 4. Ability to document and automate administrative tasks to reduce manual work 5. Ability to context switch between multiple subjects & tasks. 6. Ability to effectively communicate and share knowledge with others. 7. Proficiency in working in a fast-paced, complex, and dynamic business environment. 8. Proficiency in networking principles and cloud-based network architectures. 9. In-depth knowledge of Microsoft Azure Services. 10. In-depth knowledge of Microsoft Server products. 11. In-depth knowledge of Microsoft 365 services. 12. In-depth knowledge of Microsoft Power Platform. 13. In-depth knowledge of Linux (Redhat and Ubuntu). 14. Strong grasp of IT infrastructure and application development technology and architectures. 15. Strong grasp of Linux administration, including Linux patching. 16. Knowledge of assessment and analytical processes and practices. 17. Skill in strategic planning. 18. Skill in researching, compiling, and analyzing data to report findings and develop improvement solutions. 19. Skill in system administration and hosting across a wide range of solutions. 20. Ability to research, identify, and implement innovative solutions. Personal Attributes: 1. Able to be trusted with sensitive information. 2. Experienced at working both independently and in a team-oriented, collaborative environment. 3. Advanced interpersonal, written, and oral communication skills. 4. Ability to conduct research into issues and topics as assigned. 5. Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. 6. Must be able to learn, understand, and apply new things quickly. 7. Highly self-motivated and directed. 8. Proven analytical and creative problem-solving abilities. 9. Ability to effectively prioritize and execute tasks in a high-pressure environment. 9. General Knowledge Skills and Abilities (KSAs): The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: 1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step. 2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 3. Customer Service: Works well with clients and customers (e.g., business offices, public, or other agencies). ble to assess the customer's needs, provide information or assistance to satisfy expectations, or resolve a problem. 4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and nalysis. 5. Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others. 6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others. 7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations. 8. Problem Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative ctions, and make recommendations accordingly. 9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team. 10. Quality Assurance: Knowledge of the ideologies, techniques, and tools for quality assurance and control. The bility to put the ideologies, techniques, and tools into practice.