Diverse Lynx
1. Strong production support experience in Argo teller (browser based) and central payments applications with good communication and problem-solving skills
2. Experience in understanding ARGO EDMS alerts and initiate quick actions to resolve the issues
3. Research problems to identify root cause (defect, configuration, environmental, or system design) and work on resolution collaborating with ARGO vendor as needed. This includes analyze transaction, network, and database traces to identify the cause and fix for the issues.
4. Experience in monitoring tools Dynatrace, Splunk for quick triaging of issues and to setup Splunk dashboards and alerts.
5. Identify and/or capture necessary information to work with the Teller teammates or developers to recreate the identified issues when applicable.
6. Experience in trouble shooting research issues in ARGO, TCRs, scanners and receipt printers related issues
7. Knowledge of Teller Electronic Journal (EJ) and host communication.
8. Exposure to distributed systems.
9. Familiarity with Windows servers and VMs
10. Train, document, and transfer knowledge of areas of expertise to offshore team members
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.