Talan - Americas
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Talent Acquisiton @Talan USA | IT Engineering for Capital Markets
With over 7,000 experts in 20 countries, Talan is a global consulting and technology group dedicated to accelerating our clients' transformation through technology, data, and innovation. Were proud to be a
Certified Great Place to Work
and are on track to reach 1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful:
Positive Innovation leveraging technology to benefit people and society.
Join us and be part of meaningful change!
Job Description
We are seeking a
Fidessa Support Analyst
with solid experience in
listed options trading environments . This role involves daily interaction with
traders and sales on the options desk , ensuring the reliability of front office systems and rapid issue resolution in a fast-paced environment.
Role and responsibilities
Provide
L1/L2 production support
for the Fidessa platform used in listed options trading. Monitor trade flows, order routing, drop copies, and exchange connectivity. Work closely with traders and sales to
troubleshoot real-time issues . Coordinate with development and infrastructure teams during incidents, releases, and upgrades. Maintain documentation (runbooks, procedures, FAQs). Communicate clearly with stakeholders during incidents and planned outages. Ensure compliance with internal IT policies and regulatory requirements (e.g., CAT reporting).
#TalanAmericas
Qualifications
Must-have:
3+ years' experience in a trading floor support role, ideally with
listed options . Deep understanding of
Fidessa
OMS/EMS and its application to options workflows. Familiarity with US options market structure, exchanges (CBOE, ISE, etc.), and routing logic. Solid SQL skills and comfort with UNIX/Linux environments. Strong communication and incident management skills.
Nice-to-have:
Experience with regulatory reporting (CAT, OATS). Knowledge of network and FIX protocol troubleshooting. Background in scripting (e.g., Python, Shell). ITIL certification or familiarity with ITSM tools (Jira, ServiceNow).
Technical skills required:
Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase) Knowledge on Client/Server application Comfortable working on Windows/Unix environments Network experience Agile development methodologies and tools (Jira, Service Now, GIT)
Companys Benefits
At Talan, we invest in our employees' well-being and empower them with benefits, including:
The yearly salary range for this role is USD 90.000-140.000 401(k) retirement plan with company matching 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) 8 paid holidays + 5 sick days + 2 personal days per year ?????Company health, dental, and vision insurance plans + FSA ????Voluntary STD and LTD Commuter/transit benefits
All your information will be kept confidential according to EEO guidelines.
Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development and IT Services and IT Consulting Referrals increase your chances of interviewing at Talan - Americas by 2x Sign in to set job alerts for Support Analyst roles.
New York, NY $70,000.00-$75,000.00 6 months ago New York, NY $75,000.00-$95,000.00 3 days ago New York, NY $60,000.00-$70,000.00 2 months ago New York City Metropolitan Area 1 week ago New York City Metropolitan Area $30.00-$35.00 2 days ago New York, NY $150,000.00-$220,000.00 4 months ago Roslyn, NY $52,000.00-$58,240.00 1 month ago New York, NY $65,000.00-$95,300.00 2 weeks ago New York City Metropolitan Area 2 weeks ago New York, NY $80,000.00-$120,000.00 6 months ago New York, NY $65,000.00-$85,000.00 3 weeks ago New York, NY $110,000.00-$150,000.00 2 months ago Newark, NJ $46,900.00-$103,000.00 3 days ago New York City Metropolitan Area 2 days ago New York, NY $65,000.00-$85,000.00 2 months ago New York, NY $65,000.00-$70,000.00 2 days ago New York City Metropolitan Area $70,000.00-$90,000.00 1 week ago New York, NY $60,000.00-$70,000.00 2 days ago New York, NY $70,000.00-$75,000.00 1 week ago Front Office Support IT Business Analyst
New York, NY $115,000.00-$180,000.00 2 weeks ago New York, NY $81,000.00-$101,500.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Certified Great Place to Work
and are on track to reach 1 billion in revenue by 2025. At Talan, our philosophy is simple yet powerful:
Positive Innovation leveraging technology to benefit people and society.
Join us and be part of meaningful change!
Job Description
We are seeking a
Fidessa Support Analyst
with solid experience in
listed options trading environments . This role involves daily interaction with
traders and sales on the options desk , ensuring the reliability of front office systems and rapid issue resolution in a fast-paced environment.
Role and responsibilities
Provide
L1/L2 production support
for the Fidessa platform used in listed options trading. Monitor trade flows, order routing, drop copies, and exchange connectivity. Work closely with traders and sales to
troubleshoot real-time issues . Coordinate with development and infrastructure teams during incidents, releases, and upgrades. Maintain documentation (runbooks, procedures, FAQs). Communicate clearly with stakeholders during incidents and planned outages. Ensure compliance with internal IT policies and regulatory requirements (e.g., CAT reporting).
#TalanAmericas
Qualifications
Must-have:
3+ years' experience in a trading floor support role, ideally with
listed options . Deep understanding of
Fidessa
OMS/EMS and its application to options workflows. Familiarity with US options market structure, exchanges (CBOE, ISE, etc.), and routing logic. Solid SQL skills and comfort with UNIX/Linux environments. Strong communication and incident management skills.
Nice-to-have:
Experience with regulatory reporting (CAT, OATS). Knowledge of network and FIX protocol troubleshooting. Background in scripting (e.g., Python, Shell). ITIL certification or familiarity with ITSM tools (Jira, ServiceNow).
Technical skills required:
Competency in SQL and databases (Oracle, MicrosoftSqlServer, Sybase) Knowledge on Client/Server application Comfortable working on Windows/Unix environments Network experience Agile development methodologies and tools (Jira, Service Now, GIT)
Companys Benefits
At Talan, we invest in our employees' well-being and empower them with benefits, including:
The yearly salary range for this role is USD 90.000-140.000 401(k) retirement plan with company matching 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out) 8 paid holidays + 5 sick days + 2 personal days per year ?????Company health, dental, and vision insurance plans + FSA ????Voluntary STD and LTD Commuter/transit benefits
All your information will be kept confidential according to EEO guidelines.
Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development and IT Services and IT Consulting Referrals increase your chances of interviewing at Talan - Americas by 2x Sign in to set job alerts for Support Analyst roles.
New York, NY $70,000.00-$75,000.00 6 months ago New York, NY $75,000.00-$95,000.00 3 days ago New York, NY $60,000.00-$70,000.00 2 months ago New York City Metropolitan Area 1 week ago New York City Metropolitan Area $30.00-$35.00 2 days ago New York, NY $150,000.00-$220,000.00 4 months ago Roslyn, NY $52,000.00-$58,240.00 1 month ago New York, NY $65,000.00-$95,300.00 2 weeks ago New York City Metropolitan Area 2 weeks ago New York, NY $80,000.00-$120,000.00 6 months ago New York, NY $65,000.00-$85,000.00 3 weeks ago New York, NY $110,000.00-$150,000.00 2 months ago Newark, NJ $46,900.00-$103,000.00 3 days ago New York City Metropolitan Area 2 days ago New York, NY $65,000.00-$85,000.00 2 months ago New York, NY $65,000.00-$70,000.00 2 days ago New York City Metropolitan Area $70,000.00-$90,000.00 1 week ago New York, NY $60,000.00-$70,000.00 2 days ago New York, NY $70,000.00-$75,000.00 1 week ago Front Office Support IT Business Analyst
New York, NY $115,000.00-$180,000.00 2 weeks ago New York, NY $81,000.00-$101,500.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr