Hankook Tire America
Field Technical Service Specialist - Illinois
Hankook Tire America, Monee, Illinois, United States, 60449
Midwest Regional Field Service Specialist - Monee, IL - Hybrid
Hankook Tire America Corp. 1) Company Overview
Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide. 2) Why Hankook
- Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.
- Career Growth: Opportunities for internal mobility, leadership development, and continued learning.
- Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
- Inclusive Culture: Committed to diversity, teamwork, and sustainability. 3) Job & Job Description
Position: Midwest Regional Field Service Specialist
Location: Monee, IL
Reports to: Manager, Technical Services Team
Overview: Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL.
4) Responsibilities
Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest. Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires Must be willing to travel 50% of the time to customer locations Research and resolve customer complaints and issues Have knowledge of competitor products and tire industry regulations Any other duties assigned by management 5) Requirements
High School diploma required, bachelor's degree preferred At least 4 years of relevant experience in the Tire/Automotive industries Strong oral and written communication ability Customer service experience preferred Must have a valid driver's license and personal vehicle for travel Intermediate to advance Microsoft office capabilities Must be able to work out of the Monee, IL warehouse 50% of the time
Hankook Tire America Corp. 1) Company Overview
Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide. 2) Why Hankook
- Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.
- Career Growth: Opportunities for internal mobility, leadership development, and continued learning.
- Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.
- Inclusive Culture: Committed to diversity, teamwork, and sustainability. 3) Job & Job Description
Position: Midwest Regional Field Service Specialist
Location: Monee, IL
Reports to: Manager, Technical Services Team
Overview: Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Monee, IL.
4) Responsibilities
Responsible for inspections and communications about warranty and quality items to internal staff and external customers in the Midwest. Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tires Must be willing to travel 50% of the time to customer locations Research and resolve customer complaints and issues Have knowledge of competitor products and tire industry regulations Any other duties assigned by management 5) Requirements
High School diploma required, bachelor's degree preferred At least 4 years of relevant experience in the Tire/Automotive industries Strong oral and written communication ability Customer service experience preferred Must have a valid driver's license and personal vehicle for travel Intermediate to advance Microsoft office capabilities Must be able to work out of the Monee, IL warehouse 50% of the time