Field Technical Service Specialist - New Jersey

Northeast Regional Field Service Specialist - Dayton, NJHankook Tire America Corp.1) Company OverviewHankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.2) Why Hankook- Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.- Career Growth: Opportunities for internal mobility, leadership development, and continued learning.- Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.- Inclusive Culture: Committed to diversity, teamwork, and sustainability.3) Job & Job DescriptionPosition: Northeast Regional Field Service SpecialistLocation: Dayton, NJReports to: Manager, Technical Services TeamOverview: Hankook's Technical Services Department works in after-sales service, warranty, and quality related roles. This position is responsible for interacting with Hankook's customers (distributors, dealers, and end-users) and internal staff regarding company products and warranties. Regularly travels to Hankook dealers and distributors as well as Hankook's own facilities to inspect tires returned for warranty/quality issues and communicates to all appropriate parties. This position is based out of Hankook's warehouse in Dayton, NJ.4) ResponsibilitiesResponsible for inspections and communications about warranty and quality items to internal staff and external customers in the Northeast.Serve as a SME (Subject Matter Expert) on all Hankook products to answer customer inquires and evaluating returned tiresMust be willing to travel 50% of the time to customer locationsResearch and resolve customer complaints and issuesHave knowledge of competitor products and tire industry regulationsAny other duties assigned by management5) RequirementsHigh School diploma required, Bachelor's degree preferredAt least 4 years of relevant experience in the Tire/Automotive industriesStrong oral and written communication abilityCustomer service experience preferredMust have a valid drivers license and personal vehicle for travelIntermediate to advance Microsoft office capabilitiesMust be willing to work out of our Dayton, NJ warehouse