Apple
Austin, Texas, United States Sales and Business Development
Description
In this role, you will:- Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience- Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth.- Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results.- Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience.- Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth. Minimum Qualifications
- Typically 12+ years experience in eCommerce, CX, Marketplace sales - Hands on experience with one or more Fortune 100 websites - A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management - Analytical and detailed oriented, with a strong ability to translate data into actionable strategies - Ability to operate in a global context and collaborate cross-functionally with stakeholders of different backgrounds and perspectives - Proficient in Excel/Numbers and PowerPoint/Keynote Preferred Qualifications
- Passionate about innovation, customer experience, and digital transformation - Outstanding verbal and written communication skills - Master's degree or MBA in a business field preferred Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . #J-18808-Ljbffr
In this role, you will:- Own the global ecommerce purchase journey strategy across channel websites, ensuring a flawless and optimized customer experience- Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that improve eCommerce customer engagement and drive sales growth.- Implement a WW Digital Customer Experience (CX) roadmap, including A/B testing, technical enhancements, and ecommerce program launches to continuously improve the digital shopping journey and results.- Use data-driven insights from web analytics, industry trends and customer behavior to advise decision-making and optimize the online customer experience.- Drive innovation by developing cases and Proof of Concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth. Minimum Qualifications
- Typically 12+ years experience in eCommerce, CX, Marketplace sales - Hands on experience with one or more Fortune 100 websites - A strategic problem solver with experience in eCommerce, digital merchandising, or customer experience management - Analytical and detailed oriented, with a strong ability to translate data into actionable strategies - Ability to operate in a global context and collaborate cross-functionally with stakeholders of different backgrounds and perspectives - Proficient in Excel/Numbers and PowerPoint/Keynote Preferred Qualifications
- Passionate about innovation, customer experience, and digital transformation - Outstanding verbal and written communication skills - Master's degree or MBA in a business field preferred Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . #J-18808-Ljbffr