Infrastructure Monitoring Analyst

Why Work for Saddle Creek?Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.Department: Information Services (IS) - Infrastructure & Technical Services Location: Lakeland, FL Schedule Type: HybridPosition Description The Infrastructure Monitoring Analyst is responsible for implementing, maintaining, and optimizing monitoring solutions to ensure high availability, performance, and reliability across servers, networks, cloud services, and storage infrastructure. The ideal candidate has hands-on experience with SolarWinds and a understanding of infrastructure monitoring best practices. This position plays a key role in early incident detection, performance analysis, and operational visibility.Responsibilities Monitor and analyze system performance, network health, and infrastructure availability using industry-standard tools.Identify potential issues and implement preventative measures to reduce downtime and improve reliability.Develop, maintain, and reports and dashboards that reflect system status, production issues, and key metrics.Perform regular system audits, inspections, and maintenance to ensure compliance and performance standards.Troubleshoot system and network issues, escalating as needed and documenting resolutions for future reference.Collaborate with technical teams to implement system improvements and optimize monitoring strategies.Provide technical support and training to staff on monitoring tools and procedures.Stay current with industry trends, emerging technologies, and best practices in systems monitoring.Maintain comprehensive documentation of monitoring configurations, procedures, and support workflows.Participate in on-call rotation and support 24/7 monitoring coverage as needed.Contribute to continuous improvement initiatives for monitoring and alerting processes.Follows ITIL framework / best practices.Familiarity with policies and standards regarding IT securityQualifications Education/Certifications Required:Associate degree in Information Technology, Computer Science, or a related field.Preferred:SolarWinds Certified Professional (SCP) or other monitoring-related certifications.Certifications or coursework in IT infrastructure, networking, or cloud platforms. (e.g., SolarWinds (SCP), Microsoft, VMware, Cisco UCS, ITIL/EXIN, CompTIA, Juniper, Palo Alto certifications)Familiarity with ITIL service operations and incident management processes.Training or certification in log aggregation or observability platforms (e.g., Splunk, ELK, Grafana, Prometheus).Scripting or automation training in PowerShell, Python, or Bash.ExperienceRequired:At least 2 years of experience in monitoring infrastructure environments and application monitoring.Experience in IT infrastructure monitoring, systems administration, or operations.Understanding of Windows systems and network fundamentalsExperience with SNMP, WMI, API-based, or agent-based monitoring methodologies.Ability to interpret logs, metrics, and alerts for effective troubleshooting and proactive issue identification.Strong analytical, communication, and documentation skills.Experience working with virtual environments, VMware preferred.Preferred:Hands-on experience with SolarWinds Orion Platform (NPM, SAM, NCM, NTA) or similar enterprise-grade monitoring tools.Cloud platforms (AWS, Azure, or GCP).Experience with log aggregation or observability platforms (e.g., Splunk, ELK, Grafana, Prometheus).Familiarity with ITSM platforms (e.g., ServiceNow)Knowledge, Skills and Abilities Strong communications skills, both verbal and writtenInterpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.Demonstrates strong problem solving / troubleshooting abilities.Demonstrates ability to create scripts to solve business needs and challenges.#LI-SB1Benefits:Benefits package including medical, dental, vision, HSA, and medical reimbursementAnnual bonus eligibility401(k) matchVacation and holiday payEmployee assistance and identity theft protectionCareer development and opportunity for internal promotionsTuition reimbursement for further educationCompany paid life insurance and short term disabilitySaddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here.Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.