DocuPhase
Project Manager, Software Implementations
DocuPhase, Clearwater, Florida, United States, 34623
About the Role
We are seeking a high-performing
Project Manager
with 3-5 years of experience leading software implementation projects, ideally within the
Payments ,
ERP , or
AP Automation
space. This role requires exceptional organizational skills, a customer-centric mindset, and the ability to manage multiple stakeholders across internal and external teams. The ideal candidate is a self-starter with experience in both fast-paced startup environments and more structured, mature organizations.
You will be responsible for managing the end-to-end delivery of client implementation projects-from kick-off through go-live-ensuring they are completed on time, within scope, and with high customer satisfaction. Strong communication, escalation management, and cross-functional coordination are key to success in this role.
Key Responsibilities Lead the planning, execution, and delivery of software implementation projects for enterprise and mid-market clients Develop and manage detailed project plans using Teamwork or similar project management tools Serve as the primary point of contact for client project teams, providing regular updates, managing timelines, and aligning expectations Facilitate project meetings, including kick-offs, status reviews, issue resolution sessions, and go-live planning Identify, track, and manage project risks and issues, escalating appropriately to internal leadership or client stakeholders Collaborate cross-functionally with Product, Engineering, Sales, Support, and Customer Success to ensure successful implementations Ensure all project documentation is complete, accurate, and delivered on time (e.g., timelines, UAT plans, go-live readiness, handoffs) Continuously assess and improve implementation practices to drive faster time-to-value and greater client satisfaction Escalation management Qualifications
Required:
3-5 years of experience managing software implementation projects (SaaS preferred), ideally in Payments, ERP, or AP Automation domains Proven ability to manage multiple concurrent projects with competing priorities Strong presentation skills and stakeholder communication, both internally and with clients Experience managing escalations and resolving issues under pressure Proficient with project management tools such as Teamwork, Asana, Smartsheet, or similar Exceptional organizational skills and attention to detail Comfortable navigating cross-functional environments and internal teams (e.g., Product, Engineering, Sales, CSM, Support) Preferred/Nice to Have:
PMP certification or equivalent project management training Prior experience in a high-growth startup environment Background in a more mature, process-driven software organization Knowledge of ERP, Accounts Payable workflows, or payments industry What You'll Bring
A proactive, ownership-driven mindset with a bias toward action Confidence leading complex conversations with both technical and business stakeholders Passion for delivering exceptional customer experiences Ability to adapt to ambiguity and drive structure in dynamic environments
We are seeking a high-performing
Project Manager
with 3-5 years of experience leading software implementation projects, ideally within the
Payments ,
ERP , or
AP Automation
space. This role requires exceptional organizational skills, a customer-centric mindset, and the ability to manage multiple stakeholders across internal and external teams. The ideal candidate is a self-starter with experience in both fast-paced startup environments and more structured, mature organizations.
You will be responsible for managing the end-to-end delivery of client implementation projects-from kick-off through go-live-ensuring they are completed on time, within scope, and with high customer satisfaction. Strong communication, escalation management, and cross-functional coordination are key to success in this role.
Key Responsibilities Lead the planning, execution, and delivery of software implementation projects for enterprise and mid-market clients Develop and manage detailed project plans using Teamwork or similar project management tools Serve as the primary point of contact for client project teams, providing regular updates, managing timelines, and aligning expectations Facilitate project meetings, including kick-offs, status reviews, issue resolution sessions, and go-live planning Identify, track, and manage project risks and issues, escalating appropriately to internal leadership or client stakeholders Collaborate cross-functionally with Product, Engineering, Sales, Support, and Customer Success to ensure successful implementations Ensure all project documentation is complete, accurate, and delivered on time (e.g., timelines, UAT plans, go-live readiness, handoffs) Continuously assess and improve implementation practices to drive faster time-to-value and greater client satisfaction Escalation management Qualifications
Required:
3-5 years of experience managing software implementation projects (SaaS preferred), ideally in Payments, ERP, or AP Automation domains Proven ability to manage multiple concurrent projects with competing priorities Strong presentation skills and stakeholder communication, both internally and with clients Experience managing escalations and resolving issues under pressure Proficient with project management tools such as Teamwork, Asana, Smartsheet, or similar Exceptional organizational skills and attention to detail Comfortable navigating cross-functional environments and internal teams (e.g., Product, Engineering, Sales, CSM, Support) Preferred/Nice to Have:
PMP certification or equivalent project management training Prior experience in a high-growth startup environment Background in a more mature, process-driven software organization Knowledge of ERP, Accounts Payable workflows, or payments industry What You'll Bring
A proactive, ownership-driven mindset with a bias toward action Confidence leading complex conversations with both technical and business stakeholders Passion for delivering exceptional customer experiences Ability to adapt to ambiguity and drive structure in dynamic environments