ZipRecruiter
Project Manager, Software Implementations
ZipRecruiter, Clearwater, Florida, United States, 34623
Job DescriptionJob Description
About the Role
We are seeking a high-performing
Project Manager
with 3–5 years of experience leading software implementation projects, ideally within the
Payments ,
ERP , or
AP Automation
space. This role requires exceptional organizational skills, a customer-centric mindset, and the ability to manage multiple stakeholders across internal and external teams. The ideal candidate is a self-starter with experience in both fast-paced startup environments and more structured, mature organizations.
You will be responsible for managing the end-to-end delivery of client implementation projects—from kick-off through go-live—ensuring they are completed on time, within scope, and with high customer satisfaction. Strong communication, escalation management, and cross-functional coordination are key to success in this role.
Key Responsibilities
Lead the planning, execution, and delivery of software implementation projects for enterprise and mid-market clients
Develop and manage detailed project plans using Teamwork or similar project management tools
Serve as the primary point of contact for client project teams, providing regular updates, managing timelines, and aligning expectations
Facilitate project meetings, including kick-offs, status reviews, issue resolution sessions, and go-live planning
Identify, track, and manage project risks and issues, escalating appropriately to internal leadership or client stakeholders
Collaborate cross-functionally with Product, Engineering, Sales, Support, and Customer Success to ensure successful implementations
Ensure all project documentation is complete, accurate, and delivered on time (e.g., timelines, UAT plans, go-live readiness, handoffs)
Continuously assess and improve implementation practices to drive faster time-to-value and greater client satisfaction
Escalation management
Qualifications
Required:
3–5 years of experience managing software implementation projects (SaaS ), ideally in Payments, ERP, or AP Automation domains
Proven ability to manage multiple concurrent projects with competing priorities
Strong presentation skills and stakeholder communication, both internally and with clients
Experience managing escalations and resolving issues under pressure
Proficient with project management tools such as Teamwork, Asana, Smartsheet, or similar
Exceptional organizational skills and attention to detail
Comfortable navigating cross-functional environments and internal teams (e.g., Product, Engineering, Sales, CSM, Support)
/Nice to Have:
PMP certification or equivalent project management training
Prior experience in a high-growth startup environment
Background in a more mature, process-driven software organization
Knowledge of ERP, Accounts Payable workflows, or payments industry
What You’ll Bring
A proactive, ownership-driven mindset with a bias toward action
Confidence leading complex conversations with both technical and business stakeholders
Passion for delivering exceptional customer experiences
Ability to adapt to ambiguity and drive structure in dynamic environments
About the Role
We are seeking a high-performing
Project Manager
with 3–5 years of experience leading software implementation projects, ideally within the
Payments ,
ERP , or
AP Automation
space. This role requires exceptional organizational skills, a customer-centric mindset, and the ability to manage multiple stakeholders across internal and external teams. The ideal candidate is a self-starter with experience in both fast-paced startup environments and more structured, mature organizations.
You will be responsible for managing the end-to-end delivery of client implementation projects—from kick-off through go-live—ensuring they are completed on time, within scope, and with high customer satisfaction. Strong communication, escalation management, and cross-functional coordination are key to success in this role.
Key Responsibilities
Lead the planning, execution, and delivery of software implementation projects for enterprise and mid-market clients
Develop and manage detailed project plans using Teamwork or similar project management tools
Serve as the primary point of contact for client project teams, providing regular updates, managing timelines, and aligning expectations
Facilitate project meetings, including kick-offs, status reviews, issue resolution sessions, and go-live planning
Identify, track, and manage project risks and issues, escalating appropriately to internal leadership or client stakeholders
Collaborate cross-functionally with Product, Engineering, Sales, Support, and Customer Success to ensure successful implementations
Ensure all project documentation is complete, accurate, and delivered on time (e.g., timelines, UAT plans, go-live readiness, handoffs)
Continuously assess and improve implementation practices to drive faster time-to-value and greater client satisfaction
Escalation management
Qualifications
Required:
3–5 years of experience managing software implementation projects (SaaS ), ideally in Payments, ERP, or AP Automation domains
Proven ability to manage multiple concurrent projects with competing priorities
Strong presentation skills and stakeholder communication, both internally and with clients
Experience managing escalations and resolving issues under pressure
Proficient with project management tools such as Teamwork, Asana, Smartsheet, or similar
Exceptional organizational skills and attention to detail
Comfortable navigating cross-functional environments and internal teams (e.g., Product, Engineering, Sales, CSM, Support)
/Nice to Have:
PMP certification or equivalent project management training
Prior experience in a high-growth startup environment
Background in a more mature, process-driven software organization
Knowledge of ERP, Accounts Payable workflows, or payments industry
What You’ll Bring
A proactive, ownership-driven mindset with a bias toward action
Confidence leading complex conversations with both technical and business stakeholders
Passion for delivering exceptional customer experiences
Ability to adapt to ambiguity and drive structure in dynamic environments