GovernmentJobs.com
Information Technology Systems Administrator
GovernmentJobs.com, San Diego, California, United States, 92189
Systems Administrator
The Systems Administrator supports the agency's Information Technology (IT) infrastructure by maintaining hardware, software, and network systems, responding to alerts and escalated service requests, and contributing to IT improvement projects. This position plays a key role in day-to-day IT operations, strictly follows change management procedures, and utilizes the agency's Freshservice ticketing system for documentation and workflow compliance. Essential Functions: Responds to incidents and service requests, including issues with accounts, access, devices and applications. Manages on-prem and Microsoft Entra user accounts, permissions, and security/mail groups. Manages network servers and technology tools. Ensures security through access controls, backups, Active Directory and Azure and M365. Support print services, endpoint protection software, and IT asset tracking. Maintains, updates, plans and installs servers and application software. Monitors and maintains the hardware and software for the datacenter infrastructure. Monitors and maintains the hardware and software for domain operations. Monitors operations, disk usage, performs system tuning and makes recommendations for improvements. Responsible for keeping infrastructure hardware and applications up-to-date, including patches to firmware and applications, OS versions and hardware replacements. Performs hardware and software problem resolution and assists in the development and documentation of technical standards. Documents all work using Freshservice, ensuring proper logging of incidents, service requests, asset updates, and resolution details. Submits and tracks change requests through Freshservice in accordance with IT change management policies, including proper documentation and communication. Uses Freshservice for asset and software inventory management, ensuring accuracy of hardware/software records and lifecycle tracking. Performs application and operating systems patches, updates, maintenance and system activity monitoring for Windows Server systems, business systems applications, enterprise network storage systems, regular O/S patch and service pack delivery to server and desktop systems. Follows IT policies and procedures, with special attention to security practices, service delivery standards, and user communication. Determines system requirements for projects, system performance, future growth and expansions. Collaborates with other IT staff during system upgrades, scheduled maintenance, or infrastructure changes. Initiates and maintains current documentation and diagrams on new and existing systems. Works cooperatively with the IT team to expand and clarify documentation and ensures IT team members are trained in new and existing applications. Updates disaster recovery and business continuity documentation annually or as changes occur. Duties May Include, But Are Not Limited To, The Following: Researches, designs, tests and recommends new Infrastructure Technology Solutions. Builds and maintains a test environment for development and testing of new and existing systems and technologies. Demonstrates new Enterprise Technology solutions that will be cost effective and support MTS business goals. Establishes server specifications by conferring with users, analyzing workflow, access, information and security requirements. Performs other duties as assigned. Knowledge, Skills and Abilities: Knowledge of or ability to learn MTS policies and regulations, ability to read, understand, and apply MTS policies, regulations and union labor contracts; ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly, and effectively in person-to-person or small group situations using tact and diplomacy; strong troubleshooting skills, ability to document clearly, and commitment to service excellence; ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions; ability to manage time efficiently, follow procedures, and collaborate within a team environment; experience supporting Microsoft 365 and basic Azure Active Directory functions; experience with Exchange Online or Intune; knowledge of Windows server OS, Active Directory, and M365 tenant management; familiarity with networking fundamentals (IP, DNS, DHCP), antivirus, and backup systems; understanding of ITIL-based service management practices; experience with remote desktop utilities and software deployment tools; and experience using IT ticketing systems, preferably Freshservice, to manage workload and service delivery. Physical Requirements: Candidates must be able to perform the physical demands of the job, such as walking, bending, stooping, sitting, reaching for overhead files and occasional lifting (must be able to lift up to 50 pounds). Work may require bending, crawling, or ladder use to access cabling and hardware. Must have the ability to perform tasks involving manual dexterity, such as use of a computer and 10-key. Work may at times require more than 8 hours per day and/or irregular hours to perform the essential duties of the position. Duties will be performed primarily in an office and data center type environment. May require travel to external agencies. Experience/Education/Certificates/License(s): At least a minimum of five years of experience performing systems administration duties involving Microsoft Active Directory, Microsoft Server platform, and Microsoft Exchange is required. A bachelor's degree from an accredited college/university in information technology or a related field is preferred. A combination of education and experience would be considered. Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals (MS-900), or Azure Fundamentals (AZ-900) preferred. A valid California Driver License, or ability to use alternative transportation when needed to perform job-related essential functions. General: Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check. Salary Range: The anticipated starting pay for this position is between $91,000 and $105,000. This range represents the expected starting salaries for new hires, typically within the lower to mid-portion of the overall salary range, which encompasses the full potential earnings for the role. Candidates with salary expectations outside the anticipated hiring range may reach out to the Talent Acquisition Specialist facilitating this recruitment for more information. Salary offers are based on factors such as the knowledge, skills, abilities, and relevant experience of the successful candidate, while taking into account internal equity, budget constraints, and other market factors. This position is in salary grade #11, which has a minimum of $90,979 and a maximum of $129,190. Salary grades are typically adjusted annually to ensure they remain market competitive. Management Benefits (MTS, Bus & Trolley): MTS offers competitive benefits including, but not limited to, health, dental, and vision for you and your family, vacation and sick time, retirement plans, and wellness programs. Here are some additional perks & benefits! Employer paid holidays (up to 12 per year) FREE transit pass for you and your family On site gym & gym membership reimbursement Walk, run and/or bike event reimbursement Employer paid bereavement leave and jury duty Tuition reimbursement Public loan forgiveness Paid company training & development opportunities & much, much more!
The Systems Administrator supports the agency's Information Technology (IT) infrastructure by maintaining hardware, software, and network systems, responding to alerts and escalated service requests, and contributing to IT improvement projects. This position plays a key role in day-to-day IT operations, strictly follows change management procedures, and utilizes the agency's Freshservice ticketing system for documentation and workflow compliance. Essential Functions: Responds to incidents and service requests, including issues with accounts, access, devices and applications. Manages on-prem and Microsoft Entra user accounts, permissions, and security/mail groups. Manages network servers and technology tools. Ensures security through access controls, backups, Active Directory and Azure and M365. Support print services, endpoint protection software, and IT asset tracking. Maintains, updates, plans and installs servers and application software. Monitors and maintains the hardware and software for the datacenter infrastructure. Monitors and maintains the hardware and software for domain operations. Monitors operations, disk usage, performs system tuning and makes recommendations for improvements. Responsible for keeping infrastructure hardware and applications up-to-date, including patches to firmware and applications, OS versions and hardware replacements. Performs hardware and software problem resolution and assists in the development and documentation of technical standards. Documents all work using Freshservice, ensuring proper logging of incidents, service requests, asset updates, and resolution details. Submits and tracks change requests through Freshservice in accordance with IT change management policies, including proper documentation and communication. Uses Freshservice for asset and software inventory management, ensuring accuracy of hardware/software records and lifecycle tracking. Performs application and operating systems patches, updates, maintenance and system activity monitoring for Windows Server systems, business systems applications, enterprise network storage systems, regular O/S patch and service pack delivery to server and desktop systems. Follows IT policies and procedures, with special attention to security practices, service delivery standards, and user communication. Determines system requirements for projects, system performance, future growth and expansions. Collaborates with other IT staff during system upgrades, scheduled maintenance, or infrastructure changes. Initiates and maintains current documentation and diagrams on new and existing systems. Works cooperatively with the IT team to expand and clarify documentation and ensures IT team members are trained in new and existing applications. Updates disaster recovery and business continuity documentation annually or as changes occur. Duties May Include, But Are Not Limited To, The Following: Researches, designs, tests and recommends new Infrastructure Technology Solutions. Builds and maintains a test environment for development and testing of new and existing systems and technologies. Demonstrates new Enterprise Technology solutions that will be cost effective and support MTS business goals. Establishes server specifications by conferring with users, analyzing workflow, access, information and security requirements. Performs other duties as assigned. Knowledge, Skills and Abilities: Knowledge of or ability to learn MTS policies and regulations, ability to read, understand, and apply MTS policies, regulations and union labor contracts; ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly, and effectively in person-to-person or small group situations using tact and diplomacy; strong troubleshooting skills, ability to document clearly, and commitment to service excellence; ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions; ability to manage time efficiently, follow procedures, and collaborate within a team environment; experience supporting Microsoft 365 and basic Azure Active Directory functions; experience with Exchange Online or Intune; knowledge of Windows server OS, Active Directory, and M365 tenant management; familiarity with networking fundamentals (IP, DNS, DHCP), antivirus, and backup systems; understanding of ITIL-based service management practices; experience with remote desktop utilities and software deployment tools; and experience using IT ticketing systems, preferably Freshservice, to manage workload and service delivery. Physical Requirements: Candidates must be able to perform the physical demands of the job, such as walking, bending, stooping, sitting, reaching for overhead files and occasional lifting (must be able to lift up to 50 pounds). Work may require bending, crawling, or ladder use to access cabling and hardware. Must have the ability to perform tasks involving manual dexterity, such as use of a computer and 10-key. Work may at times require more than 8 hours per day and/or irregular hours to perform the essential duties of the position. Duties will be performed primarily in an office and data center type environment. May require travel to external agencies. Experience/Education/Certificates/License(s): At least a minimum of five years of experience performing systems administration duties involving Microsoft Active Directory, Microsoft Server platform, and Microsoft Exchange is required. A bachelor's degree from an accredited college/university in information technology or a related field is preferred. A combination of education and experience would be considered. Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals (MS-900), or Azure Fundamentals (AZ-900) preferred. A valid California Driver License, or ability to use alternative transportation when needed to perform job-related essential functions. General: Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check. Salary Range: The anticipated starting pay for this position is between $91,000 and $105,000. This range represents the expected starting salaries for new hires, typically within the lower to mid-portion of the overall salary range, which encompasses the full potential earnings for the role. Candidates with salary expectations outside the anticipated hiring range may reach out to the Talent Acquisition Specialist facilitating this recruitment for more information. Salary offers are based on factors such as the knowledge, skills, abilities, and relevant experience of the successful candidate, while taking into account internal equity, budget constraints, and other market factors. This position is in salary grade #11, which has a minimum of $90,979 and a maximum of $129,190. Salary grades are typically adjusted annually to ensure they remain market competitive. Management Benefits (MTS, Bus & Trolley): MTS offers competitive benefits including, but not limited to, health, dental, and vision for you and your family, vacation and sick time, retirement plans, and wellness programs. Here are some additional perks & benefits! Employer paid holidays (up to 12 per year) FREE transit pass for you and your family On site gym & gym membership reimbursement Walk, run and/or bike event reimbursement Employer paid bereavement leave and jury duty Tuition reimbursement Public loan forgiveness Paid company training & development opportunities & much, much more!