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Acadia Healthcare

Call Center Advisor

Acadia Healthcare, Norristown, Pennsylvania, United States, 19488

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Description

ESSENTIAL FUNCTIONS:

Review prospective admissions against approved admission criteria, policies and procedures.

Initiate contact to gather required clinical and demographic data from patient and other sources.

Respond promptly to inquiry calls.

Schedule assessments.

Conduct pre-admission assessments.

Assist prospective patients and significant others in seeking treatment.

Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.

Coordinate with referral sources.

Coordinate transportation arrangements for patients.

Responsible for maintaining all the documentation involved with the admissions process.

OTHER FUNCTIONS:

Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

High school diploma or equivalent required with college degree preferred. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field.

Qualifications

Skills

Required

Communication: Intermediate

Planning & Organizing: Intermediate

Customer Focus: Advanced

Attention to Detail: Intermediate

Behaviors

Required

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School/GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.