Call Center Advisor

Description

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ESSENTIAL FUNCTIONS:

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Review prospective admissions against approved admission criteria, policies and procedures.

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Initiate contact to gather required clinical and demographic data from patient and other sources.

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Respond promptly to inquiry calls.

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Schedule assessments.

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Conduct pre-admission assessments.

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Assist prospective patients and significant others in seeking treatment.

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Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.

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Coordinate with referral sources.

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Coordinate transportation arrangements for patients.

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Responsible for maintaining all the documentation involved with the admissions process.

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OTHER FUNCTIONS:

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Perform other functions and tasks as assigned.

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EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

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High school diploma or equivalent required with college degree preferred. One-year experience in healthcare admissions, preferably in the mental health or substance abuse field.

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Qualifications

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Skills

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Required

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  Communication: Intermediate

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  Planning & Organizing: Intermediate

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  Customer Focus: Advanced

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  Attention to Detail: Intermediate

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Behaviors

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Required

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  Enthusiastic: Shows intense and eager enjoyment and interest

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  Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

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  Dedicated: Devoted to a task or purpose with loyalty or integrity

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Motivations

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Required

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  Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

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  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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Education

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Required

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• High School/GED or better
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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