HonorVet Technologies
Program Manager - Non-Tech 1
HonorVet Technologies, Redmond, Washington, United States, 98052
Job Title:
Program Manager - Non-Tech 1 Location:
Redmond, WA Job ID:
154099-1
Summary: We are seeking a dynamic
Program Manager (Non-Tech)
to join our team in Redmond, WA. In this role, you will support key customer success initiatives across Customer Experience & Success (CE&S) and field teams. This is a high-impact position where you will collaborate with multiple stakeholders-including Offerings, Engineering, Customer Service & Support-to ensure seamless program execution and improved customer experience.
Key Responsibilities: Lead and coordinate projects, creating detailed plans to achieve program goals and facilitate the integration of new services across the CSAM and Customer Community. Communicate program updates, findings, and challenges to Customer Success Leaders and key stakeholders. Identify and escalate blockers, partnering with program leads and senior leadership to drive resolution. Collect feedback from field teams and pilot programs to inform continuous improvement and enhance customer experience. Required Skills & Qualifications:
Strong verbal and written communication skills with a high attention to detail. Proven problem-solving abilities and interpersonal skills. Ability to work independently and manage time effectively. Solid knowledge of program, project, and/or change management methodologies. Understanding of business and management principles involved in strategic planning and operations. Education & Experience:
Bachelor's degree in Business Administration or a related field. PMI or PMP certification preferred. 2-5 years of relevant experience in program or project management.
Program Manager - Non-Tech 1 Location:
Redmond, WA Job ID:
154099-1
Summary: We are seeking a dynamic
Program Manager (Non-Tech)
to join our team in Redmond, WA. In this role, you will support key customer success initiatives across Customer Experience & Success (CE&S) and field teams. This is a high-impact position where you will collaborate with multiple stakeholders-including Offerings, Engineering, Customer Service & Support-to ensure seamless program execution and improved customer experience.
Key Responsibilities: Lead and coordinate projects, creating detailed plans to achieve program goals and facilitate the integration of new services across the CSAM and Customer Community. Communicate program updates, findings, and challenges to Customer Success Leaders and key stakeholders. Identify and escalate blockers, partnering with program leads and senior leadership to drive resolution. Collect feedback from field teams and pilot programs to inform continuous improvement and enhance customer experience. Required Skills & Qualifications:
Strong verbal and written communication skills with a high attention to detail. Proven problem-solving abilities and interpersonal skills. Ability to work independently and manage time effectively. Solid knowledge of program, project, and/or change management methodologies. Understanding of business and management principles involved in strategic planning and operations. Education & Experience:
Bachelor's degree in Business Administration or a related field. PMI or PMP certification preferred. 2-5 years of relevant experience in program or project management.