LifePoint Health
Patient Access Rep(r,s,pr)-PRN
LifePoint Health, Hickory, North Carolina, United States, 28601
Job Summary
In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.
COMPANY DESCRIPTION
Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.
Essential Functions
Provide exemplary Customer Service
Assign the correct medical record number and notify HIM for any duplicate patient records
Schedule all appointment types, including the most complex, across all facilities with a high degree of accuracy
Answer incoming calls in a timely and professional manner
Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services.
Pre-registration of scheduled procedures
Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.
In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house. Provide estimates to patients and/or physicians as requested
Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
Follows all guidelines set forth in the Cash Handling policy.
Explain benefits to the patient and/or family member as needed in person and telephonically.
Obtain insurance and photo identification card copies
Assign insurance plans accurately
Scan appropriate order into the correct patient’s account
Relays information between patients, family members, and clinical staff as needed
Updates demographic information as needed
Obtain signatures on documents needed to complete the registration process.
Assists patients during the checkout & Pre-registration process by calculating and collecting a payment information and posting payments accordingly
Cross trained to register patients in any registration area.
Assist with training of new employees
Works Revenue Cycle reports when assigned
Other duties as assigned
Knowledge, Skills & Abilities
Communication-communicates clearly and concisely, verbally and in writing
Customer orientation-establishes and maintains long-term customer relationships by building trust and respect
Interpersonal skills-able to work effectively with fellow coworkers and clinical staff members
Basic skills-demonstrates the ability to organize and perform multiple tasks accurately in a timely manner in a fast paced environment
PC skills-knowledge of Microsoft Offices and other required applications
Policies and Procedures-demonstrates knowledge and understanding of organizational policies and procedures.
Qualifications
Minimum Education
High school diploma or equivalent required
Minimum Work Experience
3 years’ experience in medical facility, health insurance, or related area preferred
3 years in Patient Access preferred.
Medical terminology knowledge preferred.
Job:
* Please select a valid job field
Organization:
**
Title:
Patient Access Rep(r,s,pr)-PRN
Location:
NC-Hickory
Requisition ID:
7469-10768
In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.
COMPANY DESCRIPTION
Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.
Essential Functions
Provide exemplary Customer Service
Assign the correct medical record number and notify HIM for any duplicate patient records
Schedule all appointment types, including the most complex, across all facilities with a high degree of accuracy
Answer incoming calls in a timely and professional manner
Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services.
Pre-registration of scheduled procedures
Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.
In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house. Provide estimates to patients and/or physicians as requested
Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
Follows all guidelines set forth in the Cash Handling policy.
Explain benefits to the patient and/or family member as needed in person and telephonically.
Obtain insurance and photo identification card copies
Assign insurance plans accurately
Scan appropriate order into the correct patient’s account
Relays information between patients, family members, and clinical staff as needed
Updates demographic information as needed
Obtain signatures on documents needed to complete the registration process.
Assists patients during the checkout & Pre-registration process by calculating and collecting a payment information and posting payments accordingly
Cross trained to register patients in any registration area.
Assist with training of new employees
Works Revenue Cycle reports when assigned
Other duties as assigned
Knowledge, Skills & Abilities
Communication-communicates clearly and concisely, verbally and in writing
Customer orientation-establishes and maintains long-term customer relationships by building trust and respect
Interpersonal skills-able to work effectively with fellow coworkers and clinical staff members
Basic skills-demonstrates the ability to organize and perform multiple tasks accurately in a timely manner in a fast paced environment
PC skills-knowledge of Microsoft Offices and other required applications
Policies and Procedures-demonstrates knowledge and understanding of organizational policies and procedures.
Qualifications
Minimum Education
High school diploma or equivalent required
Minimum Work Experience
3 years’ experience in medical facility, health insurance, or related area preferred
3 years in Patient Access preferred.
Medical terminology knowledge preferred.
Job:
* Please select a valid job field
Organization:
**
Title:
Patient Access Rep(r,s,pr)-PRN
Location:
NC-Hickory
Requisition ID:
7469-10768