Patient Access Rep(r,s,pr)-PRN

Job Summary In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.

COMPANY DESCRIPTION Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

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• Provide exemplary Customer Service
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• Assign the correct medical record number and notify HIM for any duplicate patient records
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• Schedule all appointment types, including the most complex, across all facilities with a high degree of accuracy
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• Answer incoming calls in a timely and professional manner
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• Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services.
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• Pre-registration of scheduled procedures
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• Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.
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• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house. Provide estimates to patients and/or physicians as requested
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• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
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• Follows all guidelines set forth in the Cash Handling policy.
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• Explain benefits to the patient and/or family member as needed in person and telephonically.
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• Obtain insurance and photo identification card copies
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• Assign insurance plans accurately
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• Scan appropriate order into the correct patient’s account
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• Relays information between patients, family members, and clinical staff as needed
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• Updates demographic information as needed
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• Obtain signatures on documents needed to complete the registration process.
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• Assists patients during the checkout & Pre-registration process by calculating and collecting a payment information and posting payments accordingly
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• Cross trained to register patients in any registration area.
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• Assist with training of new employees
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• Works Revenue Cycle reports when assigned
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• Other duties as assigned
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• Knowledge, Skills & Abilities
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• Communication-communicates clearly and concisely, verbally and in writing
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• Customer orientation-establishes and maintains long-term customer relationships by building trust and respect
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• Interpersonal skills-able to work effectively with fellow coworkers and clinical staff members
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• Basic skills-demonstrates the ability to organize and perform multiple tasks accurately in a timely manner in a fast paced environment
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• PC skills-knowledge of Microsoft Offices and other required applications
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• Policies and Procedures-demonstrates knowledge and understanding of organizational policies and procedures.
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Qualifications Minimum Education

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• High school diploma or equivalent required
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Minimum Work Experience

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• 3 years’ experience in medical facility, health insurance, or related area preferred
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• 3 years in Patient Access preferred.
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• Medical terminology knowledge preferred.
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Title: Patient Access Rep(r,s,pr)-PRN

Location: NC-Hickory

Requisition ID: 7469-10768