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Job DescriptionJob Description
There is no Visa sponsorship available
Responsibilities:
Supports customer field engineers and technicians remotely to resolve technical problems
Gathers and analyzes the field data to provide targeted technical support
Provides clear and coherent technical advice and recommendations to OEM and / or end users
Provides on-site support for troubleshooting field issues as needed
Responds to customer email inquiries in a timely, courteous, and professional manner
Performs troubleshooting activities independently or with minimum supervision and guidance
Performs software log analysis and derive solutions based on the findings
Troubleshoots electrical and mechanical failures and malfunctions and reports findings
Collaborate with overseas Kawasaki customer support centers and help resolve customer issues at the OEM/Fab level as needed
Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions
Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort
Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed.
Provides training for new customers to operate, troubleshoot and maintain Kawasaki Robotics products
Takes an integral part in planning and executing process improvement initiatives with the organization
Responsibilities may require domestic and international travel 3 to 5% of the time
Required Skills:
Excellent troubleshooting skills
Mechanical, electrical and software knowledge
Basic understanding of quality concepts and principles
Proficient with instrumentation and computer tools for data collection (serial data loggers)
Must be able to multi-task, adapt to change, and work within a team
Excellent verbal and written communication skills are required
Must be able to interpret engineering drawings and specifications
Excellent negotiation and communication skills
Proficiency in Japanese is a plus (not a requirement)
Experience Level : 3-5 years of direct experience in testing, data acquisition, and troubleshooting electro-mechanical systems or 0-2 years with graduate degree
Education : B.S. in ME, EE, CompE, or Mfg. Engineering
Travel : Must be willing and able to travel domestically/internationally 3-5% of the time
Salary Range : $89K - $125K
There is no Visa sponsorship available
Responsibilities:
Supports customer field engineers and technicians remotely to resolve technical problems
Gathers and analyzes the field data to provide targeted technical support
Provides clear and coherent technical advice and recommendations to OEM and / or end users
Provides on-site support for troubleshooting field issues as needed
Responds to customer email inquiries in a timely, courteous, and professional manner
Performs troubleshooting activities independently or with minimum supervision and guidance
Performs software log analysis and derive solutions based on the findings
Troubleshoots electrical and mechanical failures and malfunctions and reports findings
Collaborate with overseas Kawasaki customer support centers and help resolve customer issues at the OEM/Fab level as needed
Collaborate with quality engineering team to help investigate product failures, determines root cause, generate containment plans, and help facilitate the implementation of corrective actions
Gathers, organizes and ensures accuracy of repair/QA related documents and SW programs and project manages this effort
Leads internal training for repair and refurbishment technicians on NPIs and legacy products and provides technical advice and guidance as needed.
Provides training for new customers to operate, troubleshoot and maintain Kawasaki Robotics products
Takes an integral part in planning and executing process improvement initiatives with the organization
Responsibilities may require domestic and international travel 3 to 5% of the time
Required Skills:
Excellent troubleshooting skills
Mechanical, electrical and software knowledge
Basic understanding of quality concepts and principles
Proficient with instrumentation and computer tools for data collection (serial data loggers)
Must be able to multi-task, adapt to change, and work within a team
Excellent verbal and written communication skills are required
Must be able to interpret engineering drawings and specifications
Excellent negotiation and communication skills
Proficiency in Japanese is a plus (not a requirement)
Experience Level : 3-5 years of direct experience in testing, data acquisition, and troubleshooting electro-mechanical systems or 0-2 years with graduate degree
Education : B.S. in ME, EE, CompE, or Mfg. Engineering
Travel : Must be willing and able to travel domestically/internationally 3-5% of the time
Salary Range : $89K - $125K