Tata Consultancy Services
Telecom Engineer (Cisco)- L3
Tata Consultancy Services, Bethpage, New York, United States, 11714
Must Have Technical/Functional Skills
• 612 years of experience in Cisco UCCE environments, with expertise in ICM scripting.
• Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows.
• Proficiency with Cisco CUCM and Cisco Voice Gateways.
• Experience with Cisco CVP and Finesse agent desktop.
• Ability to analyze logs and troubleshoot issues across the full contact center stack.
• Experience in supporting enterprise-level, high-availability telephony environments.
Familiarity with CCaaS platforms (e.g., e.g., Google CCAI ,Genesys Cloud). Knowledge of CRM integration and REST API-based call flow enhancements. Cisco certifications such as CCNP Collaboration or UCCE Specialist. Experience with CUIC reporting, Live Data, and real-time dashboards.
Roles & Responsibilities • Develop and maintain ICM call routing scripts to support business needs and customer experience goals. • Analyze and troubleshoot SIP call flows, signaling, and media-related issues. • Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration. • Support and maintain Cisco Voice Gateways (CUBE, SIP). • Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms. • Participate in solution design, capacity planning, testing, deployment, and upgrades. • Document system configurations, call flows, and technical procedures in line with enterprise standards.
Salary Range: $90,000-$120,000 a year
Familiarity with CCaaS platforms (e.g., e.g., Google CCAI ,Genesys Cloud). Knowledge of CRM integration and REST API-based call flow enhancements. Cisco certifications such as CCNP Collaboration or UCCE Specialist. Experience with CUIC reporting, Live Data, and real-time dashboards.
Roles & Responsibilities • Develop and maintain ICM call routing scripts to support business needs and customer experience goals. • Analyze and troubleshoot SIP call flows, signaling, and media-related issues. • Configure and manage Cisco Unified Communications Manager (CUCM), including dial plans, route patterns, and device configuration. • Support and maintain Cisco Voice Gateways (CUBE, SIP). • Work across teams to ensure smooth integration of UCCE, CVP, CUCM, Finesse, and third-party platforms. • Participate in solution design, capacity planning, testing, deployment, and upgrades. • Document system configurations, call flows, and technical procedures in line with enterprise standards.
Salary Range: $90,000-$120,000 a year