South Carolina Staffing
Service Desk Technician
Our government client is seeking a Service Desk Technician to join their team. They provide a variety of technology initiatives and support for a non-partisan and apolitical manner. They would like to bring an additional Service Desk member on a 6 mo C2H opportunity. This person would join a team of five people (one manager, one assistant manager, and three service desk members) to serve as the first point of contact for end users. Duties include but are not limited to: Provide professional customer service following ITIL best practices. Provide advanced desktop troubleshooting support for common desktop applications such as those found in Microsoft products: Word, Excel, Outlook, Visio, Project, Microsoft TEAMS, One-Note as well Internet browser software. Troubleshooting support for Agency specific software. Leverage FreshDesk Ticketing system to record support requests, ensure timely closure of work orders, and provide real time alerting and periodic analysis and reporting of request statistics. Provide comprehensive software and technology training to government members and staff. Evaluate and test for usability new releases of enterprise software. Works to continually improve business processes and streamline operational efficiency. Skills: help desk, help desk support, service desk, troubleshooting, customer service, support, windows 10, active directory, windows, phone support, office 365, desktop, technical support, ticketing system, service, password reset, hardware, microsoft office, outlook, application support, customer support, remote support, helpdesk troubleshooting, microsoft, o365, a+, imaging, software support, mobile device. Top Skills Details: help desk, help desk support, service desk, troubleshooting, customer service, support, windows 10, active directory, windows, phone support, office 365, desktop, technical support, ticketing system, service, password reset, hardware, microsoft office, outlook, application. Additional Skills & Qualifications Must have or be pursuing Associates or Bachelors Degree. Important to know: the hiring manager's top priority is for this person to have a personality and be extremely professional in-front of government end users. If this person does not have ITIL Foundations and A+ certifications, they will be required to obtain these credentials within 12 months of being a full-time employee (LSA will fund these). Active Directory skills are a plus. Experience Level: Intermediate Level Pay and Benefits: The pay range for this position is $24.03 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Columbia, SC. Application Deadline: This position is anticipated to close on Aug 14, 2025. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our government client is seeking a Service Desk Technician to join their team. They provide a variety of technology initiatives and support for a non-partisan and apolitical manner. They would like to bring an additional Service Desk member on a 6 mo C2H opportunity. This person would join a team of five people (one manager, one assistant manager, and three service desk members) to serve as the first point of contact for end users. Duties include but are not limited to: Provide professional customer service following ITIL best practices. Provide advanced desktop troubleshooting support for common desktop applications such as those found in Microsoft products: Word, Excel, Outlook, Visio, Project, Microsoft TEAMS, One-Note as well Internet browser software. Troubleshooting support for Agency specific software. Leverage FreshDesk Ticketing system to record support requests, ensure timely closure of work orders, and provide real time alerting and periodic analysis and reporting of request statistics. Provide comprehensive software and technology training to government members and staff. Evaluate and test for usability new releases of enterprise software. Works to continually improve business processes and streamline operational efficiency. Skills: help desk, help desk support, service desk, troubleshooting, customer service, support, windows 10, active directory, windows, phone support, office 365, desktop, technical support, ticketing system, service, password reset, hardware, microsoft office, outlook, application support, customer support, remote support, helpdesk troubleshooting, microsoft, o365, a+, imaging, software support, mobile device. Top Skills Details: help desk, help desk support, service desk, troubleshooting, customer service, support, windows 10, active directory, windows, phone support, office 365, desktop, technical support, ticketing system, service, password reset, hardware, microsoft office, outlook, application. Additional Skills & Qualifications Must have or be pursuing Associates or Bachelors Degree. Important to know: the hiring manager's top priority is for this person to have a personality and be extremely professional in-front of government end users. If this person does not have ITIL Foundations and A+ certifications, they will be required to obtain these credentials within 12 months of being a full-time employee (LSA will fund these). Active Directory skills are a plus. Experience Level: Intermediate Level Pay and Benefits: The pay range for this position is $24.03 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Columbia, SC. Application Deadline: This position is anticipated to close on Aug 14, 2025. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.