Vitaver & Associates
12668 - Customer Support Technician (onsite) - Boca Raton, FL
Start Date : ASAP Type:
Temporary Project Estimated Duration :12 months with possible extensions Work Setting:
onsite
Required: Availability to work 100% at the Client's site in Boca Raton, FL (required); IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products (1+ years); Experience with Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11 Experience with Mobile Device support; Experience with Audio Visual support; Virtual Desktop experience; Experience monitoring and maintaining computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM) Travel to remote locations to provide support, as needed Ability to lift 50 pounds.
Preferred: IT Enterprise experience; Experience with Virtual Meeting Applications knowledge (MS Teams, Zoom, GoTo, etc.); Experience with Audiovisual Equipment knowledge (Microsoft Teams Rooms certified equipment);. High school diploma or equivalent; additional certifications or relevant education
Responsibilities
include but are not limited to the following: Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners Assists in coordinating audiovisual setups and video conferencing support Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM). Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed; Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software; Assists in coordinating audiovisual setups and video conferencing support; Participate in after-hours (evening & weekend) on-call rotation
Start Date : ASAP Type:
Temporary Project Estimated Duration :12 months with possible extensions Work Setting:
onsite
Required: Availability to work 100% at the Client's site in Boca Raton, FL (required); IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products (1+ years); Experience with Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11 Experience with Mobile Device support; Experience with Audio Visual support; Virtual Desktop experience; Experience monitoring and maintaining computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM) Travel to remote locations to provide support, as needed Ability to lift 50 pounds.
Preferred: IT Enterprise experience; Experience with Virtual Meeting Applications knowledge (MS Teams, Zoom, GoTo, etc.); Experience with Audiovisual Equipment knowledge (Microsoft Teams Rooms certified equipment);. High school diploma or equivalent; additional certifications or relevant education
Responsibilities
include but are not limited to the following: Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners Assists in coordinating audiovisual setups and video conferencing support Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM). Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed; Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software; Assists in coordinating audiovisual setups and video conferencing support; Participate in after-hours (evening & weekend) on-call rotation