AMON CARTER MUSEUM OF WESTERN ART
Job Details
Job Location Amon Carter Museum of American Art - Fort Worth, TX
Education Level High School
Travel Percentage None
Job Category Information Technology
Description
Position Description
Assist with the maintenance of shared technical resources of the museum including telephones, computers, office & audio-visual equipment. Responsible for resolving end-user issues and ensuring a high standard of service delivery.
Responsibilities Monitor departmental work order system. Response to level one help desk inquires and escalate work orders to appropriate IT staff. Provide staff training for OneDrive, SharePoint, phone usage including documentation, group and one-on-one training sessions. Organize e-cycle, including sanitizing hard drives before disposal. Maintain inventories. Build and set up workstations and laptops, ensuring that devices are configured according to company standards. Assist with ongoing projects as needed and time permits. Assist setup and monitoring a/v equipment as needed for events and meetings. Including some Thursday nights and weekends. Reset passwords and unlock user accounts Install standard company software and apply updates Diagnose and resolve hardware issues (I often need to replace parts in our NUC and laptop computers such as RAM, SSDs, worn out fans, etc) Maintain detailed records of support requests and resolutions in our ticketing system Provide basic software support for apple devices (iPad, Mac) Troubleshoot and resolve printer related issues, ensuring minimal disruption to user productivity. Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality. Skills and Requirements
Customer-oriented focus, self-motivated and ability to work independently and with a team. Knowledge of Windows, O365 apps, SharePoint, OneDrive. Strong written and verbal communication skills, with the ability to clearly explain technical issues to non-technical users and document issues accurately in ticketing systems. Must be reliable, flexible, and able to follow instructions and exercise good judgment. Must be available to support audio visual needs for after-hours and weekend events. Key Characteristics/Traits
Customer service focus, self-motivated and ability to work independently and with a team. Must be reliable, flexible, and able to follow instructions and exercise good judgment. Positive attitude, with the ability to remain calm and professional under pressure, ensuring a pleasant experience for users even in challenging situations. Exceptional problem solving skills, with the ability to quickly diagnose issues and develop effective solutions to resolve technical challenges efficiently. Qualifications
Qualifications/Education [
Some college preferred One year experience use O365 apps, SharePoint One year experience troubleshooting Mac and PC operating systems and basic hardware/software issues. Other Job Requirements
Must pass post-offer drug screen and background screen. Smart Phone required. Physical ability to stand, walk, or sit for extended periods of time. Must be comfortable with periodically lifting 25 pounds.
Job Location Amon Carter Museum of American Art - Fort Worth, TX
Education Level High School
Travel Percentage None
Job Category Information Technology
Description
Position Description
Assist with the maintenance of shared technical resources of the museum including telephones, computers, office & audio-visual equipment. Responsible for resolving end-user issues and ensuring a high standard of service delivery.
Responsibilities Monitor departmental work order system. Response to level one help desk inquires and escalate work orders to appropriate IT staff. Provide staff training for OneDrive, SharePoint, phone usage including documentation, group and one-on-one training sessions. Organize e-cycle, including sanitizing hard drives before disposal. Maintain inventories. Build and set up workstations and laptops, ensuring that devices are configured according to company standards. Assist with ongoing projects as needed and time permits. Assist setup and monitoring a/v equipment as needed for events and meetings. Including some Thursday nights and weekends. Reset passwords and unlock user accounts Install standard company software and apply updates Diagnose and resolve hardware issues (I often need to replace parts in our NUC and laptop computers such as RAM, SSDs, worn out fans, etc) Maintain detailed records of support requests and resolutions in our ticketing system Provide basic software support for apple devices (iPad, Mac) Troubleshoot and resolve printer related issues, ensuring minimal disruption to user productivity. Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality. Skills and Requirements
Customer-oriented focus, self-motivated and ability to work independently and with a team. Knowledge of Windows, O365 apps, SharePoint, OneDrive. Strong written and verbal communication skills, with the ability to clearly explain technical issues to non-technical users and document issues accurately in ticketing systems. Must be reliable, flexible, and able to follow instructions and exercise good judgment. Must be available to support audio visual needs for after-hours and weekend events. Key Characteristics/Traits
Customer service focus, self-motivated and ability to work independently and with a team. Must be reliable, flexible, and able to follow instructions and exercise good judgment. Positive attitude, with the ability to remain calm and professional under pressure, ensuring a pleasant experience for users even in challenging situations. Exceptional problem solving skills, with the ability to quickly diagnose issues and develop effective solutions to resolve technical challenges efficiently. Qualifications
Qualifications/Education [
Some college preferred One year experience use O365 apps, SharePoint One year experience troubleshooting Mac and PC operating systems and basic hardware/software issues. Other Job Requirements
Must pass post-offer drug screen and background screen. Smart Phone required. Physical ability to stand, walk, or sit for extended periods of time. Must be comfortable with periodically lifting 25 pounds.