Kentucky Staffing
Help Desk Analyst I
We are looking for a dedicated Help Desk Analyst I to join our team in Lexington, Kentucky. In this Contract-to-permanent role, you will provide essential IT support services, assisting users with troubleshooting, hardware diagnostics, and software-related issues. This position offers an opportunity to grow professionally in a collaborative and fast-paced environment within the construction industry. Responsibilities: Provide first-line IT support by responding to service desk calls and walk-ins. Manage package pickup, distribution, and inventory ordering. Create, respond to, and track support tickets to ensure timely resolution. Reset passwords and perform basic troubleshooting for Microsoft 365, Windows, and network issues. Conduct hardware diagnostics, replace parts, and support laser printer maintenance. Offer technical assistance for Windows 11, Office 365, and other user applications. Perform basic computer moves, additions, and changes as required. Escalate unresolved issues to higher-level IT support specialists. Maintain accurate documentation and assist with inventory management. Collaborate with team members to support ongoing IT initiatives and projects. Requirements: Strong aptitude and willingness to grow within the team. Excellent customer service and communication skills. Basic troubleshooting experience with Active Directory, Windows 10, and Microsoft Windows. Familiarity with PowerShell is preferred but not mandatory. Industry certifications or an Associate/Bachelor's degree are a plus. All candidates are required to complete necessary pre-employment assessments. Experience with managing service desk tickets and resolving technical issues. Demonstrated interest in learning new technologies and IT practices.
We are looking for a dedicated Help Desk Analyst I to join our team in Lexington, Kentucky. In this Contract-to-permanent role, you will provide essential IT support services, assisting users with troubleshooting, hardware diagnostics, and software-related issues. This position offers an opportunity to grow professionally in a collaborative and fast-paced environment within the construction industry. Responsibilities: Provide first-line IT support by responding to service desk calls and walk-ins. Manage package pickup, distribution, and inventory ordering. Create, respond to, and track support tickets to ensure timely resolution. Reset passwords and perform basic troubleshooting for Microsoft 365, Windows, and network issues. Conduct hardware diagnostics, replace parts, and support laser printer maintenance. Offer technical assistance for Windows 11, Office 365, and other user applications. Perform basic computer moves, additions, and changes as required. Escalate unresolved issues to higher-level IT support specialists. Maintain accurate documentation and assist with inventory management. Collaborate with team members to support ongoing IT initiatives and projects. Requirements: Strong aptitude and willingness to grow within the team. Excellent customer service and communication skills. Basic troubleshooting experience with Active Directory, Windows 10, and Microsoft Windows. Familiarity with PowerShell is preferred but not mandatory. Industry certifications or an Associate/Bachelor's degree are a plus. All candidates are required to complete necessary pre-employment assessments. Experience with managing service desk tickets and resolving technical issues. Demonstrated interest in learning new technologies and IT practices.