Apex Systems
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Service Desk Technician x 8
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Apex Systems 1 day ago Be among the first 25 applicants Join to apply for the
Service Desk Technician x 8
role at
Apex Systems $18-22/hr
Duration: 3+ month contract, potential to extend or convert perm
For applicants who are interested in this opportunity; please send your updated resume to Alexa Whalen, Talent Strategy Team Lead, at [email protected]
Ideal Candidate
Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player. Job#: 2081613
Job Description:
Position:
Service Desk Technician
Locations:
Charlestown, MA
Rate:
$18-22/hr
Duration:
3+ month contract, potential to extend or convert perm
For applicants who are interested in this opportunity; please send your updated resume to Alexa Whalen, Talent Strategy Team Lead, at
[email protected]
Ideal Candidate
Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player.
Responsibilities:
Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at hand Create the incidents for the incoming customer issues in ServiceNow Assist customers with pre-documented entry-level tasks, such as password resets, lockouts and other quick fixes Escalate cases as needed when a task is either undocumented or if the task will exceed 30 minutes
Qualifications
MUST HAVE PREVIOUS EXPERIENCE WITHIN IT HELPDESK ROLE OR EQUIVALENT Associate degree or equivalent entry-level IT experience preferred Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Excellent listening, verbal, and written communication skills Ability to work independently to prioritize your efforts and manage your time effectively Exceptional customer service and de-escalation skills Work experience in a customer service or call center role is a plus Experience with Active Directory and Office 365
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems. Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
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Service Desk Technician x 8
role at
Apex Systems 1 day ago Be among the first 25 applicants Join to apply for the
Service Desk Technician x 8
role at
Apex Systems $18-22/hr
Duration: 3+ month contract, potential to extend or convert perm
For applicants who are interested in this opportunity; please send your updated resume to Alexa Whalen, Talent Strategy Team Lead, at [email protected]
Ideal Candidate
Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player. Job#: 2081613
Job Description:
Position:
Service Desk Technician
Locations:
Charlestown, MA
Rate:
$18-22/hr
Duration:
3+ month contract, potential to extend or convert perm
For applicants who are interested in this opportunity; please send your updated resume to Alexa Whalen, Talent Strategy Team Lead, at
[email protected]
Ideal Candidate
Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player.
Responsibilities:
Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at hand Create the incidents for the incoming customer issues in ServiceNow Assist customers with pre-documented entry-level tasks, such as password resets, lockouts and other quick fixes Escalate cases as needed when a task is either undocumented or if the task will exceed 30 minutes
Qualifications
MUST HAVE PREVIOUS EXPERIENCE WITHIN IT HELPDESK ROLE OR EQUIVALENT Associate degree or equivalent entry-level IT experience preferred Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Excellent listening, verbal, and written communication skills Ability to work independently to prioritize your efforts and manage your time effectively Exceptional customer service and de-escalation skills Work experience in a customer service or call center role is a plus Experience with Active Directory and Office 365
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems. Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Apex Systems by 2x Get notified about new Service Desk Technician jobs in
Boston, MA . Boston, MA $50,000.00-$60,000.00 2 weeks ago Service Desk Specialist / IT Support Specialist
Boston, MA $70,000.00-$80,000.00 1 month ago Lincoln, MA $52,900.00-$108,000.00 5 days ago Lincoln, MA $86,900.00-$198,000.00 5 days ago Lincoln, MA $61,900.00-$141,000.00 5 days ago Hanscom AFB, MA $52,900.00-$108,000.00 6 days ago Field Support Technician (On-site/Burlington MA)
Service Desk Analyst Hybrid (Charlestown MA)
Urgently Hiring - Mac & Windows Desktop Support Technician
Hanscom AFB, MA $86,900.00-$198,000.00 6 days ago Hanscom AFB, MA $61,900.00-$141,000.00 6 days ago Boston, MA $45,000.00-$83,000.00 3 weeks ago Senior Field Support Technician (Hybrid-Boston MA)
Government and Public Sector - Service Support Desk Analyst
Boston, MA $32,900.00-$54,300.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr