Impact ES-Vancouver
Position Title:
Systems Administrator
Department:
Information Technology
Reports to:
IT Manager
Salary Range : $85,000 to $125,000
Workplace Type:
On Site
Principal Accountabilities: Responsible for providing timely, effective user support that resolves the root causes of problems with primary focus on Production uptime. Efficient, effective coordination with vendors and consultants as required. Provides support for systems and functions not supported by Managed Service Provider: phones, printers, thin clients, computers tied to manufacturing equipment. Collect information from users about problem and lead user through diagnostic procedures to determine source of problem. Escalate to MSP when required. Provide Windows desktop support in-person and using remote control access for all company locations. Assist in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices. Support Microsoft Office and any LOB applications. iPhone and other PDA setup and troubleshooting. Document work done in Help Desk tickets or email from initial request through request completion. Coordinate user problem resolution with other IT department staff as necessary. Develop and maintain system documentation regarding physical topology, equipment, environment and/or software. Moving desktop computing hardware. Create articles and procedures to answer Frequently Asked Questions and to document technical solutions. Other duties as assigned and work as a team with other departments within the companies. Occasional after-hours work required.
Minimum Qualifications:
5 years' experience in desktop support, network administration.
Organization of work for efficiency
Excellent customer service
Ability to identify problems and formulate solutions
Preferred Qualifications:
AA or AS degree in Information Technology or Computer Science
Certification in Network Administration
Certification in Microsoft application support
CompTIA A+, Network+ or Security+
FortiGate NSE4
Familiar with compliance programs; PCI, SOX, NIST
Policy and procedure documentation
*No Visa Sponsorship Available*
Systems Administrator
Department:
Information Technology
Reports to:
IT Manager
Salary Range : $85,000 to $125,000
Workplace Type:
On Site
Principal Accountabilities: Responsible for providing timely, effective user support that resolves the root causes of problems with primary focus on Production uptime. Efficient, effective coordination with vendors and consultants as required. Provides support for systems and functions not supported by Managed Service Provider: phones, printers, thin clients, computers tied to manufacturing equipment. Collect information from users about problem and lead user through diagnostic procedures to determine source of problem. Escalate to MSP when required. Provide Windows desktop support in-person and using remote control access for all company locations. Assist in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices. Support Microsoft Office and any LOB applications. iPhone and other PDA setup and troubleshooting. Document work done in Help Desk tickets or email from initial request through request completion. Coordinate user problem resolution with other IT department staff as necessary. Develop and maintain system documentation regarding physical topology, equipment, environment and/or software. Moving desktop computing hardware. Create articles and procedures to answer Frequently Asked Questions and to document technical solutions. Other duties as assigned and work as a team with other departments within the companies. Occasional after-hours work required.
Minimum Qualifications:
5 years' experience in desktop support, network administration.
Organization of work for efficiency
Excellent customer service
Ability to identify problems and formulate solutions
Preferred Qualifications:
AA or AS degree in Information Technology or Computer Science
Certification in Network Administration
Certification in Microsoft application support
CompTIA A+, Network+ or Security+
FortiGate NSE4
Familiar with compliance programs; PCI, SOX, NIST
Policy and procedure documentation
*No Visa Sponsorship Available*