IT Systems Administrator

2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsible for providing timely, effective user support that resolves the root causes of problems with primary focus on Production uptime. Efficient, effective coordination with vendors and consultants as required. Provides support for systems and functions not supported by Managed Service Provider: phones, printers, thin clients, computers tied to manufacturing equipment. Collect information from users about problem and lead user through diagnostic procedures to determine source of problem. Escalate to MSP when required. Provide Windows desktop support in-person and using remote control access for all company locations. Assist in the maintenance and administration of user workstations, laptops, printers, network equipment and wireless devices. Support Microsoft Office and any LOB applications. iPhone and other PDA setup and troubleshooting. Document work done in Help Desk tickets or email from initial request through request completion. Coordinate user problem resolution with other IT department staff as necessary. Develop and maintain system documentation regarding physical topology, equipment, environment and/or software. Create articles and procedures to answer Frequently Asked Questions and to document technical solutions. Other duties as assigned and work as a team with other departments within the companies. Occasional after-hours work required. Minimum Qualifications: 5 years' experience in desktop support, network administration. Organization of work for efficiency Ability to identify problems and formulate solutions Preferred Qualifications: AA or AS degree in Information Technology or Computer Science Certification in Network Administration Certification in Microsoft application support CompTIA A+, Network+ or Security+ FortiGate NSE4 Familiar with compliance programs; PCI, SOX, NIST Policy and procedure documentation Seniority level

Seniority level

Mid-Senior level Employment type

Employment type

Full-time Job function

Job function

Information Technology Industries

Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Silicon Forest Electronics, a subsidiary of Impact Electronic Solutions by 2x Sign in to set job alerts for Information Technology System Administrator roles.

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