NavitsPartners
Job Title:
Help Desk Analyst Location:
Remote Contract Duration:
6 Months Employment Type:
Contract
Position Summary:
We are seeking a professional and customer-oriented
Help Desk Analyst
to provide technical support to end users in a fully remote capacity. This is a
6-month contract
position focused on delivering high-quality Tier 1 support via phone, email, and remote tools. The ideal candidate is organized, responsive, and capable of documenting and resolving technical issues in a timely manner.
Key Responsibilities: Respond to incoming help requests from end users via
telephone, email, and remote sessions
in a courteous and professional manner. Accurately document user information, issue details, and troubleshooting steps in the
ticketing system . Diagnose and resolve software, hardware, and connectivity issues. Prioritize and escalate incidents to appropriate Tier II/III teams as needed. Record, track, and follow up on issues from initial contact through resolution and closure. Utilize knowledge bases, FAQs, and other online resources to research and resolve issues. Assist in maintaining documentation for end-user support procedures and troubleshooting guides. Required Skills & Qualifications:
1-3 years of experience in a Help Desk or IT Support role. Strong customer service and communication skills. Proficiency in supporting Windows and/or Mac operating systems. Basic understanding of networking, email clients, Microsoft Office 365, and remote support tools. Experience with a
ticketing system
(e.g., ServiceNow, Zendesk, Jira, etc.). Ability to work independently in a
remote environment . Excellent problem-solving and documentation skills. Preferred Qualifications:
CompTIA A+ or equivalent certification. Experience supporting remote employees in a distributed work environment. Familiarity with VPNs, Active Directory, and cloud services.
Help Desk Analyst Location:
Remote Contract Duration:
6 Months Employment Type:
Contract
Position Summary:
We are seeking a professional and customer-oriented
Help Desk Analyst
to provide technical support to end users in a fully remote capacity. This is a
6-month contract
position focused on delivering high-quality Tier 1 support via phone, email, and remote tools. The ideal candidate is organized, responsive, and capable of documenting and resolving technical issues in a timely manner.
Key Responsibilities: Respond to incoming help requests from end users via
telephone, email, and remote sessions
in a courteous and professional manner. Accurately document user information, issue details, and troubleshooting steps in the
ticketing system . Diagnose and resolve software, hardware, and connectivity issues. Prioritize and escalate incidents to appropriate Tier II/III teams as needed. Record, track, and follow up on issues from initial contact through resolution and closure. Utilize knowledge bases, FAQs, and other online resources to research and resolve issues. Assist in maintaining documentation for end-user support procedures and troubleshooting guides. Required Skills & Qualifications:
1-3 years of experience in a Help Desk or IT Support role. Strong customer service and communication skills. Proficiency in supporting Windows and/or Mac operating systems. Basic understanding of networking, email clients, Microsoft Office 365, and remote support tools. Experience with a
ticketing system
(e.g., ServiceNow, Zendesk, Jira, etc.). Ability to work independently in a
remote environment . Excellent problem-solving and documentation skills. Preferred Qualifications:
CompTIA A+ or equivalent certification. Experience supporting remote employees in a distributed work environment. Familiarity with VPNs, Active Directory, and cloud services.