CompuGroup Medical SE & Co. KGaA
Customer Success Manager-Onsite
CompuGroup Medical SE & Co. KGaA, Lynbrook, New York, United States, 11563
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Customer Success Manager-Onsite
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CompuGroup Medical SE & Co. KGaA 1 month ago Be among the first 25 applicants Join to apply for the
Customer Success Manager-Onsite
role at
CompuGroup Medical SE & Co. KGaA Create the future of e-health together with us by becoming a Customer Success Manager-Onsite
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share. Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership. Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed. Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations Ensure that eMDs and customer goals are separately understood, tracked and monitored while maintaining customer satisfaction through the delivery of all contracted receivables management services. Actively promote a collaborative relationship with operational staff to facilitate the most effective, efficient delivery of services to the customer and to expedite resolution of customer issues.
Your Qualification
Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required. A proven record and experience as a strategic account manager/consultant with demonstrated success in customer growth and retention in revenue cycle management in the healthcare industry . Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations. Excellent communication and customer care skills – both written and verbal. Substantial organizational skills - accuracy, attention to detail, ability to multitask and prioritize. Ability to work under pressure and meet deadlines both independently or as a team across a shared services organization. Must live in driving distance to East Meadow, NY to meet customer requirements, Monday – Friday.
What You Can Expect From Us
Purpose: Become part of an important mission. At the interface between healthcare and digitization we create the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at CompuGroup Medical SE & Co. KGaA by 2x Sign in to set job alerts for “Customer Success Manager” roles. New York, NY $45,000.00-$55,000.00 17 hours ago New York, NY $120,000.00-$150,000.00 2 weeks ago Principal Customer Success Manager - Learning (Global Customers) New York, NY $115,000.00-$186,000.00 4 days ago Customer Success Manager, Large Customer Sales New York, NY $103,000.00-$148,000.00 5 hours ago New York, NY $144,000.00-$156,000.00 3 months ago New York, NY $75,000.00-$80,000.00 1 month ago New York, NY $80,000.00-$100,000.00 2 weeks ago New York, NY $110,000.00-$130,000.00 1 month ago New York, NY $75,000.00-$140,000.00 1 week ago New York, NY $110,000.00-$150,000.00 4 days ago Customer Success Manager, Enterprise Accounts New York, NY $75,000.00-$100,000.00 6 days ago Customer Success Manager, Global Delivery Partnerships New York, NY $99,000.00-$122,000.00 4 days ago New York, NY $130,000.00-$150,000.00 2 weeks ago New York, NY $140,000.00-$200,000.00 3 hours ago New York, NY $90,000.00-$100,000.00 2 weeks ago New York, NY $136,000.00-$168,000.00 5 days ago New York, NY $100,000.00-$120,000.00 1 month ago New York, NY $90,000.00-$100,000.00 1 month ago New York, NY $126,500.00-$203,550.00 4 days ago New York, NY $65,000.00-$90,000.00 3 weeks ago New York, NY $100,000.00-$120,000.00 2 days ago New York, NY $105,000.00-$130,000.00 4 days ago New York, NY $130,000.00-$190,000.00 1 month ago New York City Metropolitan Area 3 days ago New York, NY $100,000.00-$140,000.00 3 months ago New York, NY $90,000.00-$105,000.00 1 month ago New York, NY $114,000.00-$218,000.00 6 hours ago New York, NY $112,000.00-$112,000.00 17 hours ago New York City Metropolitan Area 6 days ago New York, NY $65,000.00-$95,000.00 2 weeks ago New York, NY $100,000.00-$140,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Success Manager-Onsite
role at
CompuGroup Medical SE & Co. KGaA 1 month ago Be among the first 25 applicants Join to apply for the
Customer Success Manager-Onsite
role at
CompuGroup Medical SE & Co. KGaA Create the future of e-health together with us by becoming a Customer Success Manager-Onsite
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution
Responsible for post-sale interaction with customers to maximize engagement/retention and assist customers in the use of eMDs products and/or services by increasing market share. Serve as the key contact, trusted advisor, advocate and responsible party for a group of Revenue Cycle Management (RCM) customers across multiple specialties by establishing and maintaining strong relationships with multiple levels of the customer organization including providers and C-Suite leadership. Ensure coordination of resources by identifying support services needed by customers from other areas of eMDs, including practice management, sales, information technology, accounting, administration, compliance, consulting services. Works with management in each of these areas to ensure delivery of services needed. Conduct regular customer meetings as defined by leadership to establish mutual goals and review accounts receivable targets and performance, payor issues and trends, the customer's business strategies, and physician revenue projections/expectations Ensure that eMDs and customer goals are separately understood, tracked and monitored while maintaining customer satisfaction through the delivery of all contracted receivables management services. Actively promote a collaborative relationship with operational staff to facilitate the most effective, efficient delivery of services to the customer and to expedite resolution of customer issues.
Your Qualification
Minimum of 8 years of strategic account executive and/or management experience, healthcare and/or payor experience required. A proven record and experience as a strategic account manager/consultant with demonstrated success in customer growth and retention in revenue cycle management in the healthcare industry . Strong executive presence and demonstrated capabilities in establishing executive level relationships and conducting executive-level meetings and presentations. Excellent communication and customer care skills – both written and verbal. Substantial organizational skills - accuracy, attention to detail, ability to multitask and prioritize. Ability to work under pressure and meet deadlines both independently or as a team across a shared services organization. Must live in driving distance to East Meadow, NY to meet customer requirements, Monday – Friday.
What You Can Expect From Us
Purpose: Become part of an important mission. At the interface between healthcare and digitization we create the future of e-health. Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed. Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives. Security: We offer a secure workplace in a crisis-proof market. All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance. Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health.
Become part of a significant mission.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at CompuGroup Medical SE & Co. KGaA by 2x Sign in to set job alerts for “Customer Success Manager” roles. New York, NY $45,000.00-$55,000.00 17 hours ago New York, NY $120,000.00-$150,000.00 2 weeks ago Principal Customer Success Manager - Learning (Global Customers) New York, NY $115,000.00-$186,000.00 4 days ago Customer Success Manager, Large Customer Sales New York, NY $103,000.00-$148,000.00 5 hours ago New York, NY $144,000.00-$156,000.00 3 months ago New York, NY $75,000.00-$80,000.00 1 month ago New York, NY $80,000.00-$100,000.00 2 weeks ago New York, NY $110,000.00-$130,000.00 1 month ago New York, NY $75,000.00-$140,000.00 1 week ago New York, NY $110,000.00-$150,000.00 4 days ago Customer Success Manager, Enterprise Accounts New York, NY $75,000.00-$100,000.00 6 days ago Customer Success Manager, Global Delivery Partnerships New York, NY $99,000.00-$122,000.00 4 days ago New York, NY $130,000.00-$150,000.00 2 weeks ago New York, NY $140,000.00-$200,000.00 3 hours ago New York, NY $90,000.00-$100,000.00 2 weeks ago New York, NY $136,000.00-$168,000.00 5 days ago New York, NY $100,000.00-$120,000.00 1 month ago New York, NY $90,000.00-$100,000.00 1 month ago New York, NY $126,500.00-$203,550.00 4 days ago New York, NY $65,000.00-$90,000.00 3 weeks ago New York, NY $100,000.00-$120,000.00 2 days ago New York, NY $105,000.00-$130,000.00 4 days ago New York, NY $130,000.00-$190,000.00 1 month ago New York City Metropolitan Area 3 days ago New York, NY $100,000.00-$140,000.00 3 months ago New York, NY $90,000.00-$105,000.00 1 month ago New York, NY $114,000.00-$218,000.00 6 hours ago New York, NY $112,000.00-$112,000.00 17 hours ago New York City Metropolitan Area 6 days ago New York, NY $65,000.00-$95,000.00 2 weeks ago New York, NY $100,000.00-$140,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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