Hivebrite
Join to apply for the
Enterprise Customer Success Manager
role at
Hivebrite Join to apply for the
Enterprise Customer Success Manager
role at
Hivebrite In this full-time role you will work with Hivebrite’s Enterprise customers to ensure they are successful with and receiving value from our platform. This will be done through building key relationships with customer stakeholders across levels of leadership to understand how Hivebrite impacts their business as well as maintaining a Success Plan to ensure alignment with and progress towards their goals, objectives, and KPIs. You will work cross-functionally at Hivebrite to drive adoption, advise on best practices, and act as the voice of your customers. You will partner closely with the Revenue team to drive retention and growth. This role reports to the Global Manager of Enterprise Customer Success. This is a fully remote role unless you are located in the NY tri-state area. If you are NY-based, we have a flexible hybrid model 1-2 times per month.
**We are not accepting applications from those who live outside of the US at this time. Job Scope
In this full-time role you will work with Hivebrite’s Enterprise customers to ensure they are successful with and receiving value from our platform. This will be done through building key relationships with customer stakeholders across levels of leadership to understand how Hivebrite impacts their business as well as maintaining a Success Plan to ensure alignment with and progress towards their goals, objectives, and KPIs. You will work cross-functionally at Hivebrite to drive adoption, advise on best practices, and act as the voice of your customers. You will partner closely with the Revenue team to drive retention and growth. This role reports to the Global Manager of Enterprise Customer Success. This is a fully remote role unless you are located in the NY tri-state area. If you are NY-based, we have a flexible hybrid model 1-2 times per month.
**We are not accepting applications from those who live outside of the US at this time. Job Responsibilities
Develop a deep understanding of the Hivebrite platform and articulate the value to customer stakeholders at every point in the customer lifecycle
Own a book of business of 30-50 Enterprise Customers, understand customer contracts and partner with the Revenue team to retain and expand customer ARR
Nurture relationships with stakeholders across your customer base, build a mutually agreed success plan, and execute on it to meet customer goals
Meet regularly with customers to uncover new areas of opportunity for expansion and professional services
Conduct Executive Business Reviews (EBRs) with clients
Monitor customer platform usage, identify areas for improvement, and drive platform reviews
Collaborate with Hivebrite Onboarding team to ensure successful community launch and full product adoption
Leverage Customer Success Platform (Planhat) to follow playbooks and keep a single view of the customer for easy forecasting and reporting to management
Assist our Support team with escalating key customer concerns
Develop a deep understanding of the customers’ use case and communicate product feedback to the Product Team
Be the voice of the customer and liaise with internal teams to ensure customer feedback is effectively addressed
Domestic and international travel as needed, ideally visiting each customer once per year
Early morning meetings (before 9am EST) as needed to facilitate discussion with colleagues in the EU
Job Requirements
5-10+ years relevant work experience as a Customer Success Manager / Account Manager/Relationship Manager in a B2B SaaS startup/scaleup role
Outstanding ability to take a software product and clearly articulate the value of the product to a company
Exceptional ability to work cross-functionally
Demonstrated history of success partnering with a renewal and/or expansion team to drive revenue
Proven ability to develop C-Level relationships and drive a Success Plan at multiple levels of the organization
Ability to prioritize, multi-task, and perform effectively under pressure
Willingness to work within ambiguity, both with customers and internally
Understanding of technical concepts (API, SSO) - this is not a technical role, but you need to be able to align technical concepts to desired business outcomes
Experience in gaining buy-in and coordinating with internal and external stakeholders
Excellent presentation, written, and verbal communication skills
Outstanding critical thinking skills
Active listener and ability to learn and align technical concepts & features to business needs
Preferred Qualifications
Experience working with a multi-cultural team Knowledge of online community management space Experience leveraging AI to improve task efficiency
Planhat, Zendesk, Confluence
Seniority level
Seniority level Not Applicable Employment type
Employment type Other Job function
Job function Other Industries Internet Publishing Referrals increase your chances of interviewing at Hivebrite by 2x Get notified about new Customer Success Manager jobs in
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Enterprise Customer Success Manager
role at
Hivebrite Join to apply for the
Enterprise Customer Success Manager
role at
Hivebrite In this full-time role you will work with Hivebrite’s Enterprise customers to ensure they are successful with and receiving value from our platform. This will be done through building key relationships with customer stakeholders across levels of leadership to understand how Hivebrite impacts their business as well as maintaining a Success Plan to ensure alignment with and progress towards their goals, objectives, and KPIs. You will work cross-functionally at Hivebrite to drive adoption, advise on best practices, and act as the voice of your customers. You will partner closely with the Revenue team to drive retention and growth. This role reports to the Global Manager of Enterprise Customer Success. This is a fully remote role unless you are located in the NY tri-state area. If you are NY-based, we have a flexible hybrid model 1-2 times per month.
**We are not accepting applications from those who live outside of the US at this time. Job Scope
In this full-time role you will work with Hivebrite’s Enterprise customers to ensure they are successful with and receiving value from our platform. This will be done through building key relationships with customer stakeholders across levels of leadership to understand how Hivebrite impacts their business as well as maintaining a Success Plan to ensure alignment with and progress towards their goals, objectives, and KPIs. You will work cross-functionally at Hivebrite to drive adoption, advise on best practices, and act as the voice of your customers. You will partner closely with the Revenue team to drive retention and growth. This role reports to the Global Manager of Enterprise Customer Success. This is a fully remote role unless you are located in the NY tri-state area. If you are NY-based, we have a flexible hybrid model 1-2 times per month.
**We are not accepting applications from those who live outside of the US at this time. Job Responsibilities
Develop a deep understanding of the Hivebrite platform and articulate the value to customer stakeholders at every point in the customer lifecycle
Own a book of business of 30-50 Enterprise Customers, understand customer contracts and partner with the Revenue team to retain and expand customer ARR
Nurture relationships with stakeholders across your customer base, build a mutually agreed success plan, and execute on it to meet customer goals
Meet regularly with customers to uncover new areas of opportunity for expansion and professional services
Conduct Executive Business Reviews (EBRs) with clients
Monitor customer platform usage, identify areas for improvement, and drive platform reviews
Collaborate with Hivebrite Onboarding team to ensure successful community launch and full product adoption
Leverage Customer Success Platform (Planhat) to follow playbooks and keep a single view of the customer for easy forecasting and reporting to management
Assist our Support team with escalating key customer concerns
Develop a deep understanding of the customers’ use case and communicate product feedback to the Product Team
Be the voice of the customer and liaise with internal teams to ensure customer feedback is effectively addressed
Domestic and international travel as needed, ideally visiting each customer once per year
Early morning meetings (before 9am EST) as needed to facilitate discussion with colleagues in the EU
Job Requirements
5-10+ years relevant work experience as a Customer Success Manager / Account Manager/Relationship Manager in a B2B SaaS startup/scaleup role
Outstanding ability to take a software product and clearly articulate the value of the product to a company
Exceptional ability to work cross-functionally
Demonstrated history of success partnering with a renewal and/or expansion team to drive revenue
Proven ability to develop C-Level relationships and drive a Success Plan at multiple levels of the organization
Ability to prioritize, multi-task, and perform effectively under pressure
Willingness to work within ambiguity, both with customers and internally
Understanding of technical concepts (API, SSO) - this is not a technical role, but you need to be able to align technical concepts to desired business outcomes
Experience in gaining buy-in and coordinating with internal and external stakeholders
Excellent presentation, written, and verbal communication skills
Outstanding critical thinking skills
Active listener and ability to learn and align technical concepts & features to business needs
Preferred Qualifications
Experience working with a multi-cultural team Knowledge of online community management space Experience leveraging AI to improve task efficiency
Planhat, Zendesk, Confluence
Seniority level
Seniority level Not Applicable Employment type
Employment type Other Job function
Job function Other Industries Internet Publishing Referrals increase your chances of interviewing at Hivebrite by 2x Get notified about new Customer Success Manager jobs in
New York, NY . New York, NY $90,000.00-$100,000.00 1 month ago New York, NY $55,000.00-$87,000.00 2 weeks ago New York City Metropolitan Area $80,000.00-$95,000.00 3 days ago New York, NY $80,000.00-$120,000.00 1 week ago New York, NY $95,000.00-$125,000.00 1 month ago Enterprise Customer Success Manager (Salesforce Certified)
New York, NY $80,000.00-$110,000.00 5 days ago New York, NY $70,000.00-$90,000.00 5 days ago New York, NY $65,000.00-$95,000.00 5 days ago Enterprise Customer Success Manager (Salesforce Certified)
New York, NY $80,000.00-$110,000.00 1 week ago New York, NY $105,000.00-$115,000.00 1 week ago New York, NY $100,000.00-$140,000.00 5 days ago New York, NY $65,000.00-$94,000.00 1 month ago New York, NY $130,000.00-$182,000.00 2 months ago New York, NY $140,000.00-$170,000.00 2 months ago New York, NY $96,500.00-$206,400.00 5 days ago Customer Success Manager (Tri-State Area)
New York, NY $90,000.00-$100,000.00 1 week ago New York, NY $86,000.00-$92,000.00 4 days ago Customer Success Manager (New York City Metro Area)
New York City Metropolitan Area $99,000.00-$116,000.00 3 weeks ago New York, NY $115,000.00-$150,000.00 3 weeks ago New York, NY $104,300.00-$193,700.00 1 week ago New York City Metropolitan Area $100,000.00-$120,000.00 3 weeks ago New York, NY $104,300.00-$193,700.00 4 days ago Customer Success Manager, Global and Large Law
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr