Premier Nutrition: The Good Energy People
Manager, Customer Success
Premier Nutrition: The Good Energy People, Emeryville, California, United States, 94608
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Manager, Customer Success
role at
Premier Nutrition: The Good Energy People Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the
Manager, Customer Success
role at
Premier Nutrition: The Good Energy People Here’s What All The Hype Is About…
If you think you are the right match for the following opportunity, apply after reading the complete description.
Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Here’s What All The Hype Is About…
Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Premier Protein, Dymatize, and PowerBar, which is sold internationally, and we are part of our holding company, BellRing Brands (NYSE: BRBR).
We have a simple, yet powerful, formula for our success, which we’ve been nailing for over 15 years. We start off with an organization powered by our company purpose—Changing Lives with Good Energy. Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong, which is one of our five company core values. Purpose-driven, connected employees who are consistently mastering new skills deliver amazing business results. And winning companies with amazing people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture.
We don’t mind sharing our formula since, as people who we believe in the power of changing lives with good energy, we think the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their lives—alongside some truly amazing colleagues. Why don’t more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off. It also takes resisting the urge to try to control people, and instead trusting them to make the right decisions. The results of our vibrant culture speaks for themselves: We were certified as a Great Place to Work for the 8 th year-running in 2024. And we currently rank #3 on Fortune Magazine’s Best Workplaces in our category, and in the top 12 for each of the last 6 years.
We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most: Year-round ½ day Fridays, in-office massages, free lunches & snacks, dogs in the office, month-long cultural and diversity celebrations, monthly over-the-top in-office events like bring your kids to work day, 6% 401k match after 1 year, generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, walking meetings, free exercise classes, and company-paid gym membership for Emeryville-based employees.
PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read on…
The role you’re interested in…
Premier Nutrition is looking for a highly motivated and detail-oriented Customer Success Manager to deliver exceptional customer support by gaining a deep understanding of our customers' purchase order and inventory management needs. This individual will play a critical role in managing the end-to-end sales order process—from order receipt through to final delivery—by collaborating closely with third-party warehouses, transportation providers, and internal partners. Key objectives include maximizing order fulfillment and delivering an outstanding customer experience. The ideal candidate will bring strong analytical and problem-solving skills, thrive in a fast-paced, dynamic environment, and consistently drive results. Additionally, this role will support the execution of team strategy by fostering cross-functional alignment and enhancing overall team capabilities.
The work environment…
So, what’s it like to work here? If you’re based in the greater Bay Area, you’ll walk into our Emeryville office each Tuesday morning and start the in-person portion of our hybrid work week at our weekly all-company meeting and find close to 200 of your colleagues sitting on sofas, beanbag chairs, or the floor excitedly talking through the week ahead and watching a newer teammate tell their personal life and career journey followed by a quick update on any hot topics that might be relevant to the week ahead.
We are a dynamic, HYBRID workplace so every employee who lives within 100 miles of our offices is expected to come in each TUESDAY and WEDNESDAY. We aligned on those two common days way back in 2021 to be intentional about connecting in person for things like innovation, impromptu collaboration, having respectful challenges to get to better decisions, leadership role-modeling, and culture building. Great work cultures are built on stories about what great looks like in practice, and great stories on Zoom meetings are few and far between. The expected pay scale for this role is $100k to $110k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role.
Our modern 50,000 sq. foot headquarters straddles the border of the cities of Emeryville, Oakland, and Berkeley, California with free onsite parking and many transportation options.
You’re excited about this opportunity because your time will be filled with…
Lead and manage order fulfillment: 35% of time
Optimizes fill rate and on-time delivery to align with Sales priorities. Accountable for detailed reporting on performance and corrective action Oversees daily operations and manages the customer order process, adhering to PNC’s customer’s order requirements (ASNs, EDI, NetSuite data entry, delivery compliance, pricing and discounts) Owns KPIs and leads the analysis to identify trends and issues. Corrective action requires cross-functional collaboration with all internal and external partners Partners with 3PL warehouses and transportation partners to deliver optimal customer support and supply chain performance Point of contact for escalation and resolution of all customer order matters Collaborates with the Accounting team for any outstanding invoices to include adjusting invoice pricing Manages Returns Authorizations process Communicates effectively with the Sales team to provide support and relevant account information and updates Manages Customer Master Data to ensure customer records are accurate and order entry is not delayed. To include customer and item set-up with warehouses, brokers and EDI providers as needed
Strategic planning and execution: 30% of time
Collaborates with the Supply and Demand Planning teams to ensure that customer prioritization and sales strategy are built into production plans Partners with IT to create and implement ERP reports required to conduct analysis and share with the team Understand each customer’s organizational structure, requirements, and purchase order management processes and nuances. Utilizes this knowledge to lead our teams to drive optimal performance (no PO errors, no OS&Ds, on time delivery, no invoice errors or deductions, paid in full and on time). Develops strategies to execute the Sales team’s order fulfillment plans Communicates operations goals and implements strategies to ensure customer satisfaction. Increases productivity by promoting continuous improvement
Leadership, continuous improvement, and team development: 25% of time
Leads and supports new team member onboarding Provides coaching and skills development for team members through regularly scheduled 1-1’s Partners with internal and external teams on continuous process improvements, to include automation Cultivates and maintains positive relationships with customers and other stakeholders (Operations, Sales, Accounting, Marketing, third-party logistics providers, sales brokers, etc). Provides thought leadership to drive the team's strategic initiatives and objectives Scopes industry technology to determine applications which may need to be procured SME that represents customer interests for innovation projects
The daily stuff that everyone does but few quantify: 10% of your time
Attends meetings and presentations Impromptu conversations with colleagues Participates in company-wide activities and events galore Administrative tasks such as emails, calendaring, and expense reports
What are we looking for?
Education
Bachelor’s degree or equivalent business experience
Experience
3+ years in customer success management Knowledge of supply chain and order management processes
Skills And Mindset
Drives results through strategic people leadership and team engagement Brings a strategic and innovative approach to resolving complex challenges Proficient in using Excel to analyze and interpret large datasets Solid understanding of Electronic Data Interchange (EDI) transactions and processes Experience with NetSuite system, or similar ERP systems
So, if after reading through this long list you’re thinking—I’m not sure I meet 100% of these requirements, should I still apply? YES—if you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate!
The 5 capabilities or mindsets most relevant to this role:
Foster an environment where everyone can connect and truly belong Embody a strategic mindset Challenge ideas respectfully by sharing your real opinion with conviction; disagree in a way people feel heard Bring people along by providing context and cascading information; share openly and inclusively Connect courageously through empathetic, authentic personal connections with warmth and care
You will thrive here and may just do the best work of your life if…
You want to be an integral part of shaping an amazing work culture and being a culture-add You can be a strategic though-leader and can roll up your sleeves to help when needed You can be both clear and kind—empathetic yet hold people accountable
This may not be your ideal next career move if…
You like a lot of structure, rules, and uniformity You like hierarchy, and command and control management Dealing with ambiguity or experimentation is not your jam You want to work in your own silo-of-excellence
Here’s the deal with our not-so-standard, um…standard interview process because we know you are the curious type, which is why you’re still reading this…
Quick 30 min phone chat with a high energy member of our Talent Acquisition team to do a quick overview of your background and answer any burning questions you have Team interviews are kept to a minimum to foster a more efficient, candidate-friendly process (too many interviewers yields little value and drags out the process for you—and who wants that, right?):
A short series of in-person or video interviews in a 1:1 setting; these are usually with the hiring manager, one or two other team members, and a person from another team to get broader perspectives (note: we don’t do panel interviews because they don’t give interviewers a chance to ask you unique questions, and we assign interviewers different roles so we’re probing different capabilities)
A case study or job task to simulate what you’d actually be doing in the role (since your job is not actually to be interviewed for a living, why is that the thing companies rely on so much?) Yes, there will be a small panel for this one so you don’t have to do it more than once, and yes, they might ask you some kind yet probing questions at the end after the raucous applause stops. Once your interview concludes, the team will meet for an in-depth consultative process to ensure we are hiring the right person for the right job. Interviewers must come in with a strong yes or no vote beforehand to avoid groupthink with supporting reasons. The collective thoughts on your candidacy will be discussed in an environment of safety to challenge ideas respectfully, debate. and be open to all important qualifications of the candidates. A trained, disinterested bias blocker will be present to help mitigate bias so the team can make a sound hiring decision. The moment of truth arrives when the hiring manager makes the big decision. If you nailed the interviews and the case study was brilliant, guess what? The offer is all yours! And the ball is in your court. Will you accept? We sure hope so because this place is the real deal, and don’t just believe us—just ask the 92% of our people who said this is a great place to work in our most recent employee survey.
We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesManufacturing Referrals increase your chances of interviewing at Premier Nutrition: The Good Energy People by 2x Sign in to set job alerts for “Manager of Customer Success” roles. Continue with Google Continue with Google Continue with Google Continue with Google San Francisco, CA $125,000 - $180,000 3 days ago Customer Engagement Manager - San Francisco, Bay Area Foster City, CA $180,000 - $235,000 4 days ago Concord, CA $55,000.00 - $85,000.00 2 years ago San Francisco, CA $120,000.00 - $175,000.00 2 weeks ago San Francisco, CA $95,000.00 - $135,000.00 21 hours ago Regional Market Manager, Customer Success(West)Senior Customer Support & Escalations Manager Oakland, CA $122,537.66 - $153,172.06 2 days ago MEMBER EXPERIENCE MANAGER - BENEFITS ADMINISTRATION - CUSTOMER SERVICE MANAGER 2 - RETIREMENT ADMINISTRATION SERVICE CENTER San Francisco, CA $185,000 - $338,000 4 days ago Group Product Manager, Customer Success ManagementCustomer Service Manager in Training, Canteen / Hayward, CASAP Vice President of Customer Success HCM (West) San Ramon, CA $172,900 - $368,700 1 day ago Revenue Operations Manager - Customer Success (Hybrid - San Mateo, CA)Customer Support Engineering, Sr. ManagerManager, Customer Support Engineering (CSE) - NA WestSr Mgr - Customer Solutions , AWS Strategic Accounts San Francisco, CA $180,900 - $312,800 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Manager, Customer Success
role at
Premier Nutrition: The Good Energy People Continue with Google Continue with Google 3 days ago Be among the first 25 applicants Join to apply for the
Manager, Customer Success
role at
Premier Nutrition: The Good Energy People Here’s What All The Hype Is About…
If you think you are the right match for the following opportunity, apply after reading the complete description.
Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Here’s What All The Hype Is About…
Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Premier Protein, Dymatize, and PowerBar, which is sold internationally, and we are part of our holding company, BellRing Brands (NYSE: BRBR).
We have a simple, yet powerful, formula for our success, which we’ve been nailing for over 15 years. We start off with an organization powered by our company purpose—Changing Lives with Good Energy. Then our purpose-driven people are given the support and autonomy to develop and grow. Next, we are super-intentional about designing a culture where everyone feels like they truly connect and belong, which is one of our five company core values. Purpose-driven, connected employees who are consistently mastering new skills deliver amazing business results. And winning companies with amazing people and thriving cultures attract and retain top talent, so the cycle becomes self-reinforcing or what we call our regenerative culture.
We don’t mind sharing our formula since, as people who we believe in the power of changing lives with good energy, we think the world would be a better place if more workplaces treated adults like adults and gave them the platform to do the best work of their lives—alongside some truly amazing colleagues. Why don’t more companies do this? It takes deep-in-your-bones conviction to your people, products, and purpose to pull it off. It also takes resisting the urge to try to control people, and instead trusting them to make the right decisions. The results of our vibrant culture speaks for themselves: We were certified as a Great Place to Work for the 8 th year-running in 2024. And we currently rank #3 on Fortune Magazine’s Best Workplaces in our category, and in the top 12 for each of the last 6 years.
We have a long list of ways we take care of our people, but here are some crowd-pleasers that our employees often say they love most: Year-round ½ day Fridays, in-office massages, free lunches & snacks, dogs in the office, month-long cultural and diversity celebrations, monthly over-the-top in-office events like bring your kids to work day, 6% 401k match after 1 year, generous paid family leave regardless of gender, all positions bonus-eligible, company-wide volunteer days, company-matched charitable donations, no employee handbook, no dress code, coaching conversations instead of performance reviews, walking meetings, free exercise classes, and company-paid gym membership for Emeryville-based employees.
PNC seeks individuals who will flourish in this type of work environment and will add to our culture and help build this high-growth company for the next phase in our amazing journey. Does this sound like you? Then read on…
The role you’re interested in…
Premier Nutrition is looking for a highly motivated and detail-oriented Customer Success Manager to deliver exceptional customer support by gaining a deep understanding of our customers' purchase order and inventory management needs. This individual will play a critical role in managing the end-to-end sales order process—from order receipt through to final delivery—by collaborating closely with third-party warehouses, transportation providers, and internal partners. Key objectives include maximizing order fulfillment and delivering an outstanding customer experience. The ideal candidate will bring strong analytical and problem-solving skills, thrive in a fast-paced, dynamic environment, and consistently drive results. Additionally, this role will support the execution of team strategy by fostering cross-functional alignment and enhancing overall team capabilities.
The work environment…
So, what’s it like to work here? If you’re based in the greater Bay Area, you’ll walk into our Emeryville office each Tuesday morning and start the in-person portion of our hybrid work week at our weekly all-company meeting and find close to 200 of your colleagues sitting on sofas, beanbag chairs, or the floor excitedly talking through the week ahead and watching a newer teammate tell their personal life and career journey followed by a quick update on any hot topics that might be relevant to the week ahead.
We are a dynamic, HYBRID workplace so every employee who lives within 100 miles of our offices is expected to come in each TUESDAY and WEDNESDAY. We aligned on those two common days way back in 2021 to be intentional about connecting in person for things like innovation, impromptu collaboration, having respectful challenges to get to better decisions, leadership role-modeling, and culture building. Great work cultures are built on stories about what great looks like in practice, and great stories on Zoom meetings are few and far between. The expected pay scale for this role is $100k to $110k, which may vary based on relevant experience, qualifications, geographic area (if applicable), and internal equity for the role.
Our modern 50,000 sq. foot headquarters straddles the border of the cities of Emeryville, Oakland, and Berkeley, California with free onsite parking and many transportation options.
You’re excited about this opportunity because your time will be filled with…
Lead and manage order fulfillment: 35% of time
Optimizes fill rate and on-time delivery to align with Sales priorities. Accountable for detailed reporting on performance and corrective action Oversees daily operations and manages the customer order process, adhering to PNC’s customer’s order requirements (ASNs, EDI, NetSuite data entry, delivery compliance, pricing and discounts) Owns KPIs and leads the analysis to identify trends and issues. Corrective action requires cross-functional collaboration with all internal and external partners Partners with 3PL warehouses and transportation partners to deliver optimal customer support and supply chain performance Point of contact for escalation and resolution of all customer order matters Collaborates with the Accounting team for any outstanding invoices to include adjusting invoice pricing Manages Returns Authorizations process Communicates effectively with the Sales team to provide support and relevant account information and updates Manages Customer Master Data to ensure customer records are accurate and order entry is not delayed. To include customer and item set-up with warehouses, brokers and EDI providers as needed
Strategic planning and execution: 30% of time
Collaborates with the Supply and Demand Planning teams to ensure that customer prioritization and sales strategy are built into production plans Partners with IT to create and implement ERP reports required to conduct analysis and share with the team Understand each customer’s organizational structure, requirements, and purchase order management processes and nuances. Utilizes this knowledge to lead our teams to drive optimal performance (no PO errors, no OS&Ds, on time delivery, no invoice errors or deductions, paid in full and on time). Develops strategies to execute the Sales team’s order fulfillment plans Communicates operations goals and implements strategies to ensure customer satisfaction. Increases productivity by promoting continuous improvement
Leadership, continuous improvement, and team development: 25% of time
Leads and supports new team member onboarding Provides coaching and skills development for team members through regularly scheduled 1-1’s Partners with internal and external teams on continuous process improvements, to include automation Cultivates and maintains positive relationships with customers and other stakeholders (Operations, Sales, Accounting, Marketing, third-party logistics providers, sales brokers, etc). Provides thought leadership to drive the team's strategic initiatives and objectives Scopes industry technology to determine applications which may need to be procured SME that represents customer interests for innovation projects
The daily stuff that everyone does but few quantify: 10% of your time
Attends meetings and presentations Impromptu conversations with colleagues Participates in company-wide activities and events galore Administrative tasks such as emails, calendaring, and expense reports
What are we looking for?
Education
Bachelor’s degree or equivalent business experience
Experience
3+ years in customer success management Knowledge of supply chain and order management processes
Skills And Mindset
Drives results through strategic people leadership and team engagement Brings a strategic and innovative approach to resolving complex challenges Proficient in using Excel to analyze and interpret large datasets Solid understanding of Electronic Data Interchange (EDI) transactions and processes Experience with NetSuite system, or similar ERP systems
So, if after reading through this long list you’re thinking—I’m not sure I meet 100% of these requirements, should I still apply? YES—if you embody a growth mindset, see challenges as opportunities to develop, and find innovative ways to get the real work that matters done, you sound like our kind of candidate!
The 5 capabilities or mindsets most relevant to this role:
Foster an environment where everyone can connect and truly belong Embody a strategic mindset Challenge ideas respectfully by sharing your real opinion with conviction; disagree in a way people feel heard Bring people along by providing context and cascading information; share openly and inclusively Connect courageously through empathetic, authentic personal connections with warmth and care
You will thrive here and may just do the best work of your life if…
You want to be an integral part of shaping an amazing work culture and being a culture-add You can be a strategic though-leader and can roll up your sleeves to help when needed You can be both clear and kind—empathetic yet hold people accountable
This may not be your ideal next career move if…
You like a lot of structure, rules, and uniformity You like hierarchy, and command and control management Dealing with ambiguity or experimentation is not your jam You want to work in your own silo-of-excellence
Here’s the deal with our not-so-standard, um…standard interview process because we know you are the curious type, which is why you’re still reading this…
Quick 30 min phone chat with a high energy member of our Talent Acquisition team to do a quick overview of your background and answer any burning questions you have Team interviews are kept to a minimum to foster a more efficient, candidate-friendly process (too many interviewers yields little value and drags out the process for you—and who wants that, right?):
A short series of in-person or video interviews in a 1:1 setting; these are usually with the hiring manager, one or two other team members, and a person from another team to get broader perspectives (note: we don’t do panel interviews because they don’t give interviewers a chance to ask you unique questions, and we assign interviewers different roles so we’re probing different capabilities)
A case study or job task to simulate what you’d actually be doing in the role (since your job is not actually to be interviewed for a living, why is that the thing companies rely on so much?) Yes, there will be a small panel for this one so you don’t have to do it more than once, and yes, they might ask you some kind yet probing questions at the end after the raucous applause stops. Once your interview concludes, the team will meet for an in-depth consultative process to ensure we are hiring the right person for the right job. Interviewers must come in with a strong yes or no vote beforehand to avoid groupthink with supporting reasons. The collective thoughts on your candidacy will be discussed in an environment of safety to challenge ideas respectfully, debate. and be open to all important qualifications of the candidates. A trained, disinterested bias blocker will be present to help mitigate bias so the team can make a sound hiring decision. The moment of truth arrives when the hiring manager makes the big decision. If you nailed the interviews and the case study was brilliant, guess what? The offer is all yours! And the ball is in your court. Will you accept? We sure hope so because this place is the real deal, and don’t just believe us—just ask the 92% of our people who said this is a great place to work in our most recent employee survey.
We strive to create an equitable and inclusive environment to contribute to the success of our organization. Premier Nutrition provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, status as a covered veteran and any other category protected under applicable federal, state, provincial and local laws.
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesManufacturing Referrals increase your chances of interviewing at Premier Nutrition: The Good Energy People by 2x Sign in to set job alerts for “Manager of Customer Success” roles. Continue with Google Continue with Google Continue with Google Continue with Google San Francisco, CA $125,000 - $180,000 3 days ago Customer Engagement Manager - San Francisco, Bay Area Foster City, CA $180,000 - $235,000 4 days ago Concord, CA $55,000.00 - $85,000.00 2 years ago San Francisco, CA $120,000.00 - $175,000.00 2 weeks ago San Francisco, CA $95,000.00 - $135,000.00 21 hours ago Regional Market Manager, Customer Success(West)Senior Customer Support & Escalations Manager Oakland, CA $122,537.66 - $153,172.06 2 days ago MEMBER EXPERIENCE MANAGER - BENEFITS ADMINISTRATION - CUSTOMER SERVICE MANAGER 2 - RETIREMENT ADMINISTRATION SERVICE CENTER San Francisco, CA $185,000 - $338,000 4 days ago Group Product Manager, Customer Success ManagementCustomer Service Manager in Training, Canteen / Hayward, CASAP Vice President of Customer Success HCM (West) San Ramon, CA $172,900 - $368,700 1 day ago Revenue Operations Manager - Customer Success (Hybrid - San Mateo, CA)Customer Support Engineering, Sr. ManagerManager, Customer Support Engineering (CSE) - NA WestSr Mgr - Customer Solutions , AWS Strategic Accounts San Francisco, CA $180,900 - $312,800 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr