Coates Group
Join to apply for the
Customer Success Manager
role at
Coates Group Join to apply for the
Customer Success Manager
role at
Coates Group Get AI-powered advice on this job and more exclusive features. Be Part of Our Next Chapter
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Customer Success Manager is the primary owner of the enterprise customer support relationship for key accounts. In addition, this role will work with support team partners, vendors, and our Operations and Supply Chain teams to ensure optimal support delivery. They will become a subject matter expert relative to these tasks and have a role in case handling and process improvement.
Build strong relationships with your key account stakeholders Serve as advocate for continuous improvement with support delivery in mind Manage the onboarding of your customer to new processes and solutions provided by Coates Support Liase with Deployment Support teams to ensure healthy transition of new customer locations to our solution. Monitor and respond to various customer feedback mechanisms (CSAT, Field Service Satisfaction) Participate in the product feedback and enhancement intake process Contribute to Technical Support case handling to maintain a close understanding of ongoing support issues facing your key account Maintain oversight on SLA performance for your key account, providing feedback on relative process opportunities Work to escalate and highlight special handling to deliver an optimal support experience for customer stakeholders Serve as a Knowledge Contributor for your key account
$60,000 - $72,000 a year
Bachelor's Degree in Business, Engineering, or Computer Science AND 1-2 or more years of experience in a Customer Success, Enterprise Technical Support, or Technical Account Management environment supporting hardware or software products and services
Required
B2B SaaS Experience in a Customer Success, Account Management, or Technical Support environment
Excellent written and verbal communication skills
Strong Customer-facing presentation skills with the ability to establish credibility and trust
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Coates Group by 2x Sign in to set job alerts for “Customer Success Manager” roles. Chicago, IL $128,600.00-$193,000.00 3 weeks ago Chicago, IL $106,500.00-$118,300.00 1 day ago Customer Success Manager II, Global Strategic Chicago, IL $106,500.00-$118,300.00 5 days ago Chicago, IL $125,000.00-$160,000.00 2 weeks ago Chicago, IL $1,950.00-$20,000.00 1 week ago Chicago, IL $75,000.00-$107,000.00 1 week ago Chicago, IL $50,000.00-$75,000.00 1 week ago Customer Success Manager, QSR Vertical-R-252433 Chicago, IL $95,000.00-$120,000.00 3 days ago Chicago, IL $135,200.00-$234,100.00 2 weeks ago Chicago, IL $80,000.00-$90,000.00 1 week ago Chicago, IL $185,500.00-$268,900.00 1 week ago Chicago, IL $94,000.00-$162,000.00 9 hours ago Chicago, IL $80,000.00-$100,000.00 1 month ago Chicago, IL $90,000.00-$110,000.00 2 months ago Customer Success Manager - North Central Chicago, IL $80,000.00-$100,000.00 1 month ago Chicago, IL $90,000.00-$105,000.00 1 day ago Customer Success Strategy and Operations Manager Chicago, IL $101,400.00-$159,768.00 2 days ago Chicago, IL $125,700.00-$164,500.00 2 weeks ago Chicago, IL $95,000.00-$115,000.00 1 month ago Chicago, IL $70,000.00-$80,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Success Manager
role at
Coates Group Join to apply for the
Customer Success Manager
role at
Coates Group Get AI-powered advice on this job and more exclusive features. Be Part of Our Next Chapter
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Customer Success Manager is the primary owner of the enterprise customer support relationship for key accounts. In addition, this role will work with support team partners, vendors, and our Operations and Supply Chain teams to ensure optimal support delivery. They will become a subject matter expert relative to these tasks and have a role in case handling and process improvement.
Build strong relationships with your key account stakeholders Serve as advocate for continuous improvement with support delivery in mind Manage the onboarding of your customer to new processes and solutions provided by Coates Support Liase with Deployment Support teams to ensure healthy transition of new customer locations to our solution. Monitor and respond to various customer feedback mechanisms (CSAT, Field Service Satisfaction) Participate in the product feedback and enhancement intake process Contribute to Technical Support case handling to maintain a close understanding of ongoing support issues facing your key account Maintain oversight on SLA performance for your key account, providing feedback on relative process opportunities Work to escalate and highlight special handling to deliver an optimal support experience for customer stakeholders Serve as a Knowledge Contributor for your key account
$60,000 - $72,000 a year
Bachelor's Degree in Business, Engineering, or Computer Science AND 1-2 or more years of experience in a Customer Success, Enterprise Technical Support, or Technical Account Management environment supporting hardware or software products and services
Required
B2B SaaS Experience in a Customer Success, Account Management, or Technical Support environment
Excellent written and verbal communication skills
Strong Customer-facing presentation skills with the ability to establish credibility and trust
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Coates Group by 2x Sign in to set job alerts for “Customer Success Manager” roles. Chicago, IL $128,600.00-$193,000.00 3 weeks ago Chicago, IL $106,500.00-$118,300.00 1 day ago Customer Success Manager II, Global Strategic Chicago, IL $106,500.00-$118,300.00 5 days ago Chicago, IL $125,000.00-$160,000.00 2 weeks ago Chicago, IL $1,950.00-$20,000.00 1 week ago Chicago, IL $75,000.00-$107,000.00 1 week ago Chicago, IL $50,000.00-$75,000.00 1 week ago Customer Success Manager, QSR Vertical-R-252433 Chicago, IL $95,000.00-$120,000.00 3 days ago Chicago, IL $135,200.00-$234,100.00 2 weeks ago Chicago, IL $80,000.00-$90,000.00 1 week ago Chicago, IL $185,500.00-$268,900.00 1 week ago Chicago, IL $94,000.00-$162,000.00 9 hours ago Chicago, IL $80,000.00-$100,000.00 1 month ago Chicago, IL $90,000.00-$110,000.00 2 months ago Customer Success Manager - North Central Chicago, IL $80,000.00-$100,000.00 1 month ago Chicago, IL $90,000.00-$105,000.00 1 day ago Customer Success Strategy and Operations Manager Chicago, IL $101,400.00-$159,768.00 2 days ago Chicago, IL $125,700.00-$164,500.00 2 weeks ago Chicago, IL $95,000.00-$115,000.00 1 month ago Chicago, IL $70,000.00-$80,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr