Sprocket Sports
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All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Direct message the job poster from Sprocket Sports At
Sprocket Sports , we’re building the operating system for youth sports — and we’re looking for a
Client Success Manager (CSM)
who’s passionate about building relationships, solving problems, and helping mission-driven organizations thrive. About Sprocket Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We’re also proud to be a certified
Great Place to Work 2024 , with a culture that balances high standards, accountability, and fun. What You'll Do As a CSM, you’ll own a portfolio of youth sports clubs and act as their day-to-day partner, providing hands-on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You’ll lead regular check-ins, manage renewals, and proactively solve problems before they become issues. This is a high-impact role where you’ll work cross-functionally with our Sales, Product, and Implementation teams to create raving fans. Here’s what that looks like: Build trusted relationships with club leaders and administrators Lead ongoing check-ins, strategic planning calls, and renewal discussions Drive product adoption and coach clients on best practices Identify expansion opportunities and help grow existing accounts Monitor account health and address risks early Act as the voice of the customer, sharing feedback with internal teams Keep internal systems up to date with key client activity and insights What We’re Looking For You’ve been in a customer-facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you’ve worked in tech or SaaS — or maybe not. What matters most is that you’re proactive, a problem solver, organized, and motivated to help customers succeed. 2+ years in Client Success, Account Management, or Implementation Excellent communication skills — written, verbal, and interpersonal Technically curious and quick to learn new tools Highly organized and detail-oriented, with great follow-through Energized by solving problems and creating positive outcomes Bonus: experience with youth sports or working with mission-driven orgs Why Join Us? Mission-driven team with a big vision Fast-growing startup with room to grow 401(k) with company match ???? Comprehensive medical and dental A culture built on
Higher Standards, Greater Accountability, and More Fun Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionCustomer Service and Product Management IndustriesSoftware Development, Wellness and Fitness Services, and Technology, Information and Media Referrals increase your chances of interviewing at Sprocket Sports by 2x Inferred from the description for this job 401(k) Medical insurance Paid maternity leave Paid paternity leave Get notified about new Customer Success Manager jobs in
Chicago, IL . Chicago, IL $60,000.00-$75,000.00 1 week ago Chicago, IL $80,000.00-$90,000.00 5 days ago Chicago, IL $185,500.00-$293,900.00 1 week ago Customer Success Manager II, Global Strategic Chicago, IL $100,000.00-$110,000.00 2 weeks ago Chicago, IL $90,000.00-$110,000.00 3 months ago Chicago, IL $133,400.00-$233,700.00 1 week ago Chicago, IL $85,000.00-$110,000.00 3 months ago Chicago, IL $185,500.00-$268,900.00 2 weeks ago Chicago, IL $75,000.00-$150,000.00 1 month ago Chicago, IL $180,000.00-$240,000.00 1 month ago Customer Success Manager, Google Marketing Platform Chicago, IL $103,000.00-$148,000.00 1 week ago Chicago, IL $64,000.00-$90,000.00 8 hours ago Strategic Customer Success Manager, Global Strategic Chicago, IL $102,800.00-$114,200.00 3 days ago Chicago, IL $125,000.00-$160,000.00 1 month ago Chicago, IL $80,000.00-$98,000.00 1 month ago Chicago, IL $95,000.00-$115,000.00 1 month ago Chicago, IL $50,000.00-$60,000.00 3 weeks ago Customer Success Manager - North Central Chicago, IL $80,000.00-$100,000.00 1 month ago Greater Chicago Area $73,000.00-$137,000.00 1 week ago Chicago, IL $60,000.00-$90,000.00 1 week ago Chicago, IL $106,500.00-$118,300.00 2 weeks ago Chicago, IL $94,000.00-$162,000.00 1 week ago Chicago, IL $80,000.00-$90,000.00 3 weeks ago Associate Customer Success Manager - RethinkBHCustomer Success Manager, Global Delivery Partnerships Chicago, IL $99,000.00-$122,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. Direct message the job poster from Sprocket Sports At
Sprocket Sports , we’re building the operating system for youth sports — and we’re looking for a
Client Success Manager (CSM)
who’s passionate about building relationships, solving problems, and helping mission-driven organizations thrive. About Sprocket Sprocket Sports is a fast-growing technology company based in Chicago and a national leader in the youth sports space. Our software and services help clubs streamline operations, reduce costs, and grow faster — so they can focus on what really matters: kids playing sports. We’re also proud to be a certified
Great Place to Work 2024 , with a culture that balances high standards, accountability, and fun. What You'll Do As a CSM, you’ll own a portfolio of youth sports clubs and act as their day-to-day partner, providing hands-on technical support, strategic guidance, and helping them maximize the value of the Sprocket platform. You’ll lead regular check-ins, manage renewals, and proactively solve problems before they become issues. This is a high-impact role where you’ll work cross-functionally with our Sales, Product, and Implementation teams to create raving fans. Here’s what that looks like: Build trusted relationships with club leaders and administrators Lead ongoing check-ins, strategic planning calls, and renewal discussions Drive product adoption and coach clients on best practices Identify expansion opportunities and help grow existing accounts Monitor account health and address risks early Act as the voice of the customer, sharing feedback with internal teams Keep internal systems up to date with key client activity and insights What We’re Looking For You’ve been in a customer-facing role and know what it takes to build trust, drive outcomes, and keep things moving. Maybe you’ve worked in tech or SaaS — or maybe not. What matters most is that you’re proactive, a problem solver, organized, and motivated to help customers succeed. 2+ years in Client Success, Account Management, or Implementation Excellent communication skills — written, verbal, and interpersonal Technically curious and quick to learn new tools Highly organized and detail-oriented, with great follow-through Energized by solving problems and creating positive outcomes Bonus: experience with youth sports or working with mission-driven orgs Why Join Us? Mission-driven team with a big vision Fast-growing startup with room to grow 401(k) with company match ???? Comprehensive medical and dental A culture built on
Higher Standards, Greater Accountability, and More Fun Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionCustomer Service and Product Management IndustriesSoftware Development, Wellness and Fitness Services, and Technology, Information and Media Referrals increase your chances of interviewing at Sprocket Sports by 2x Inferred from the description for this job 401(k) Medical insurance Paid maternity leave Paid paternity leave Get notified about new Customer Success Manager jobs in
Chicago, IL . Chicago, IL $60,000.00-$75,000.00 1 week ago Chicago, IL $80,000.00-$90,000.00 5 days ago Chicago, IL $185,500.00-$293,900.00 1 week ago Customer Success Manager II, Global Strategic Chicago, IL $100,000.00-$110,000.00 2 weeks ago Chicago, IL $90,000.00-$110,000.00 3 months ago Chicago, IL $133,400.00-$233,700.00 1 week ago Chicago, IL $85,000.00-$110,000.00 3 months ago Chicago, IL $185,500.00-$268,900.00 2 weeks ago Chicago, IL $75,000.00-$150,000.00 1 month ago Chicago, IL $180,000.00-$240,000.00 1 month ago Customer Success Manager, Google Marketing Platform Chicago, IL $103,000.00-$148,000.00 1 week ago Chicago, IL $64,000.00-$90,000.00 8 hours ago Strategic Customer Success Manager, Global Strategic Chicago, IL $102,800.00-$114,200.00 3 days ago Chicago, IL $125,000.00-$160,000.00 1 month ago Chicago, IL $80,000.00-$98,000.00 1 month ago Chicago, IL $95,000.00-$115,000.00 1 month ago Chicago, IL $50,000.00-$60,000.00 3 weeks ago Customer Success Manager - North Central Chicago, IL $80,000.00-$100,000.00 1 month ago Greater Chicago Area $73,000.00-$137,000.00 1 week ago Chicago, IL $60,000.00-$90,000.00 1 week ago Chicago, IL $106,500.00-$118,300.00 2 weeks ago Chicago, IL $94,000.00-$162,000.00 1 week ago Chicago, IL $80,000.00-$90,000.00 3 weeks ago Associate Customer Success Manager - RethinkBHCustomer Success Manager, Global Delivery Partnerships Chicago, IL $99,000.00-$122,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr