National Safety Council
Program Delivery Quality Assurance Monitor - Bilingual English/Portuguese
National Safety Council, Boston, Massachusetts, us, 02298
Program Delivery Quality Assurance Monitor - Bilingual English/Portuguese
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Save lives, from the workplace to anyplace.
The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include: Workplace Safety Roadway Security Impairment We are currently looking for a
Program Delivery Quality Assurance Monitor to join us in our mission to save lives and prevent injuries.
Position Highlights:
Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports. What You’ll Do:
Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides Attend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee. Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations. Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring. Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC. Perform other related duties as assigned. We’re Looking for Someone with:
Excellent written and verbal communication skills required. Must be a self-starter with the ability to work independently. Must display high level of initiative and possess good time management and organizational skills. High school diploma or equivalent required. Proficient with Microsoft Outlook, Excel, Word, and Powerpoint At least 2 years of relevant customer service or call center experience preferred Requires prolonged sitting. Travel Required (in-state, must have own transportation). Ability to make decisions and recommend proposed solutions to customer problems or inquiries. Acts independently and uses own judgment in acquiring information while observing Council state mandated classes. Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance. Bilingual in English & Portuguese The hourly rate for this role is $37/hr Continuous Recruitment Notice The National Safety Council continuously accepts applications for part-time instructors to establish a broad and diverse pool of available candidates. By submitting an application for this posting you are applying to be a part of NSC's pool for potential employment as an instructor.
NSC is an equal opportunity employer.
The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more . Invitation for Job Applicants to Self-Identify as a U.S. Veteran A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE I AM NOT A PROTECTED VETERAN I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract CompliancePrograms (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever hadsuch a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance usedisorder (not currently usingdrugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heartdisease Celiac disease Cerebral palsy Deaf or serious difficultyhearing Diabetes Disfigurement, for example,disfigurement caused by burns,wounds, accidents, or congenitaldisorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example,Crohn's Disease, irritable bowelsyndrome Mental health conditions, for example,depression, bipolar disorder, anxietydisorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from theuse of a wheelchair, scooter, walker,leg brace(s) and/or other supports Nervous system condition, for example,migraine headaches, Parkinson’sdisease, multiple sclerosis (MS) Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autism spectrum disorder,dyslexia, dyspraxia, other learningdisabilities Partial or complete paralysis (anycause) Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. Save lives, from the workplace to anyplace.
The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include: Workplace Safety Roadway Security Impairment We are currently looking for a
Program Delivery Quality Assurance Monitor to join us in our mission to save lives and prevent injuries.
Position Highlights:
Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports. What You’ll Do:
Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides Attend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee. Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations. Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring. Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC. Perform other related duties as assigned. We’re Looking for Someone with:
Excellent written and verbal communication skills required. Must be a self-starter with the ability to work independently. Must display high level of initiative and possess good time management and organizational skills. High school diploma or equivalent required. Proficient with Microsoft Outlook, Excel, Word, and Powerpoint At least 2 years of relevant customer service or call center experience preferred Requires prolonged sitting. Travel Required (in-state, must have own transportation). Ability to make decisions and recommend proposed solutions to customer problems or inquiries. Acts independently and uses own judgment in acquiring information while observing Council state mandated classes. Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance. Bilingual in English & Portuguese The hourly rate for this role is $37/hr Continuous Recruitment Notice The National Safety Council continuously accepts applications for part-time instructors to establish a broad and diverse pool of available candidates. By submitting an application for this posting you are applying to be a part of NSC's pool for potential employment as an instructor.
NSC is an equal opportunity employer.
The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more . Invitation for Job Applicants to Self-Identify as a U.S. Veteran A “disabled veteran” is one of the following:
a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE I AM NOT A PROTECTED VETERAN I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualifiedpeople with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says wemust measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disabilityor have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one whomakes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If youwant to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract CompliancePrograms (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever hadsuch a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance usedisorder (not currently usingdrugs illegally) Blind or low vision Cancer (past or present) Cardiovascular or heartdisease Celiac disease Cerebral palsy Deaf or serious difficultyhearing Diabetes Disfigurement, for example,disfigurement caused by burns,wounds, accidents, or congenitaldisorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example,Crohn's Disease, irritable bowelsyndrome Mental health conditions, for example,depression, bipolar disorder, anxietydisorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from theuse of a wheelchair, scooter, walker,leg brace(s) and/or other supports Nervous system condition, for example,migraine headaches, Parkinson’sdisease, multiple sclerosis (MS) Neurodivergence, for example,attention-deficit/hyperactivity disorder(ADHD), autism spectrum disorder,dyslexia, dyspraxia, other learningdisabilities Partial or complete paralysis (anycause) Pulmonary or respiratory conditions, forexample, tuberculosis, asthma,emphysema Please check one of the boxes below: YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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