Hilton Washington DC National Mall The Wharf
Front Office Manager - Capital Hilton
Hilton Washington DC National Mall The Wharf, Washington, District of Columbia, us, 20022
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Front Office Manager - Capital Hilton
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Hilton Washington DC National Mall The Wharf 4 days ago Be among the first 25 applicants Join to apply for the
Front Office Manager - Capital Hilton
role at
Hilton Washington DC National Mall The Wharf Get AI-powered advice on this job and more exclusive features. Capital Hilton is looking for a Front Office Manager to lead the Front Office team!
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Our historic hotel is in the heart of the nation’s capital, less than a mile from McPherson Sq metro station has 559 guest rooms, over 31,235 total event space and 21 meeting rooms.
The ideal candidate will have min 2 years of supervisory experience in the Front Office department, great communication and interpersonal skills and it's a great leader. This is a fantastic opportunity for those who are ready to grow within Hilton and Front Office operations and supervise a team of about 25 team members.
Shift Pattern:
Full Availability (weekdays, weekends, and holidays) - with mostly PM shifts, starting as early as 1-2PM and ending as late as 10PM-12AM.
Salary:
$65,000-$70,000 per year.
Medical Insurance Coverage Available
– for you and your family.
The Benefits
– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Capital
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesHospitality Referrals increase your chances of interviewing at Hilton Washington DC National Mall The Wharf by 2x Get notified about new Front Office Manager jobs in
Washington, DC . Front Office Manager - Embassy Suites Washington DC Convention Center Washington, DC $68,000.00-$73,000.00 3 days ago Washington, DC $60,000.00-$60,000.00 2 weeks ago Assistant Front Office Manager - The Hay-Adams starting at $56,000.00/yearFront Office Manager - Embassy Suites by Hilton Alexandria Old Town Washington, DC $83,600.00-$87,000.00 1 week ago Washington, DC $70,000.00-$80,000.00 2 months ago Washington, DC $57,200.00-$74,000.00 1 week ago Oxon Hill, MD $63,000.00-$84,000.00 5 days ago Assistant Mgr Front Office - InterContinental Washington D.C., The WharfFront Office Manager | The Normandy Hotel | Modus by PM Hotel Group Washington, DC $66,000.00-$72,000.00 2 weeks ago The Melrose Georgetown Hotel Front Office Manager Washington, DC $72,000.00-$75,000.00 1 month ago District of Columbia, United States 2 weeks ago Oxon Hill, MD $59,000.00-$84,000.00 3 weeks ago Assistant Front Office Manager | The Normandy Hotel | Modus by PM Hotel Group Washington, DC $56,000.00-$60,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Front Office Manager - Capital Hilton
role at
Hilton Washington DC National Mall The Wharf 4 days ago Be among the first 25 applicants Join to apply for the
Front Office Manager - Capital Hilton
role at
Hilton Washington DC National Mall The Wharf Get AI-powered advice on this job and more exclusive features. Capital Hilton is looking for a Front Office Manager to lead the Front Office team!
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Our historic hotel is in the heart of the nation’s capital, less than a mile from McPherson Sq metro station has 559 guest rooms, over 31,235 total event space and 21 meeting rooms.
The ideal candidate will have min 2 years of supervisory experience in the Front Office department, great communication and interpersonal skills and it's a great leader. This is a fantastic opportunity for those who are ready to grow within Hilton and Front Office operations and supervise a team of about 25 team members.
Shift Pattern:
Full Availability (weekdays, weekends, and holidays) - with mostly PM shifts, starting as early as 1-2PM and ending as late as 10PM-12AM.
Salary:
$65,000-$70,000 per year.
Medical Insurance Coverage Available
– for you and your family.
The Benefits
– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications* 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing?
As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality Productivity Dependability Customer Focus Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Hilton Capital
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Guest Services, Operations, and Front Office
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionOther IndustriesHospitality Referrals increase your chances of interviewing at Hilton Washington DC National Mall The Wharf by 2x Get notified about new Front Office Manager jobs in
Washington, DC . Front Office Manager - Embassy Suites Washington DC Convention Center Washington, DC $68,000.00-$73,000.00 3 days ago Washington, DC $60,000.00-$60,000.00 2 weeks ago Assistant Front Office Manager - The Hay-Adams starting at $56,000.00/yearFront Office Manager - Embassy Suites by Hilton Alexandria Old Town Washington, DC $83,600.00-$87,000.00 1 week ago Washington, DC $70,000.00-$80,000.00 2 months ago Washington, DC $57,200.00-$74,000.00 1 week ago Oxon Hill, MD $63,000.00-$84,000.00 5 days ago Assistant Mgr Front Office - InterContinental Washington D.C., The WharfFront Office Manager | The Normandy Hotel | Modus by PM Hotel Group Washington, DC $66,000.00-$72,000.00 2 weeks ago The Melrose Georgetown Hotel Front Office Manager Washington, DC $72,000.00-$75,000.00 1 month ago District of Columbia, United States 2 weeks ago Oxon Hill, MD $59,000.00-$84,000.00 3 weeks ago Assistant Front Office Manager | The Normandy Hotel | Modus by PM Hotel Group Washington, DC $56,000.00-$60,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr