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Customer Support Specialist

Allnessjobs, San Jose, California, United States, 95123

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Customer Support Specialist

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Allnessjobs This range is provided by Allnessjobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $60,000.00/yr - $65,000.00/yr We have partnered with a large manufacturing company in the San Jose, CA area to provide them with a Customer Support Specialist.

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

Please review the job description below and let us know if you are interested.

Responsibilities Of The Customer Support Specialist

Coordinate/conduct project meetings, write detailed business and system requirements, lead User Acceptance Testing and provide system training to business users

Drive system project execution and advocate change management with IT team as needed for each initiative

Support day-to-day system troubleshooting and system administration

Manage daily operation process for sales debit/credit requisition

Perform various administration tasks, for example, idle mask management

Conduct regular training for Customer Support Specialist, including user manual, operation process and policy updates

Requirements Of The Customer Support Specialist

Mandarin speaking is required

BA in Business Administration or BS in Computer Science related

Minimum four (4) years of customer service, system project coordination, or related experience. Understanding of semiconductor advanced packaging is highly desirable

Must have Advanced Microsoft Office skills (Excel, Word, and PowerPoint)

Excellent written and oral language skills and possess presentation skills

Must be extremely detail-oriented, highly organized, service-oriented, result-driven, problem-solving and eager to learn individual

Strong interpersonal skills and positive attitude to function within and outside the team

Benefits For The Customer Support Specialist

Medical Insurance

Dental Insurance

Profit SharingSeniority level

Seniority levelMid-Senior level Employment type

Employment typeFull-time Job function

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