Crossmark
Job Posting
Overview
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. The Vice President of Order-to-Cash is responsible for the overall delivery of Order-to-Cash services to CROSSMARK’s client and customers. In addition to managing the delivery of services to clients and customers, this position is also responsible for managing the relationship with a BPO provider for the delivery of services in select onshore and offshore locations. With P&L responsibility, the VP sets the strategy for new services and creates drivers to accelerate growth in the business. Responsibilities Ultimately accountable for managing successful relationships with CROSSMARK clients and customers in the delivery of Order-to-Cash services. Responsible for expanding services with existing client base and providing executive level representation during sales cycle for new business opportunities. Designs, develops and implements change management strategies and plans to support key organizational initiatives. Drives change across a highly matrixed organization. Responsible for driving standard processes for trade promotion management and promotional planning across organization. Leads development of new service offerings based on client and industry trends. Accountable for management of a Business Process Outsourcing (BPO) relationship with an outside vendor for the delivery of Order-to-Cash and Analytic services at on-shore and off-shore locations. As a member of the BPO Executive Committee, review performance and financial results, resolve escalated issues and/or disputes, ensure alignment of CROSSMARK and provider goals and objectives, review long term plans, business trends and manage overall relationship with provider. Review critical service levels, evaluate performance credits and approve any action plans resulting from service level failures. Work in close partnership with clients, internal cross functional teams and BPO management to achieve service level objectives. Partner with Vice Presidents of Client Teams and Business Development to achieve sales and growth objectives. Lead in contract negotiations for changes to agreement and/or build out of new service offerings. Qualifications Strong leadership and interpersonal skills as well as exemplary oral and written communication skills. Demonstrated ability to drive change and influence individuals at all levels of the organization. Strong strategic thinking and business acumen with the ability to align people related strategies and recommendations with business objectives. Ability to lead and build teams in a highly matrixed environment. Ability to work in an ambiguous environment. Ability to thrive in a fast-paced environment and meet tight deadlines. Education: Bachelor’s degree required. MBA preferred. Experience: 15+ years in leadership roles with experience in BPO, vendor management, change management, client management, planning and operations. 8+ years in management roles of increasing responsibility. Adept at interacting internally and externally with various levels of management and negotiating critical matters to find solutions. Sound operations background with demonstrated efficiency achievements and driving innovation in processes. Experience working with global teams. Physical Demands: N/A Specific Skills: Specialized Knowledge, License, etc: N/A Supervisory Responsibilities: Lead and direct a team of 12 to 15 resources with dotted line responsibility for 65+ resources and oversight for 150+ resources within BPO structure. Working Conditions: Office Travel Requirements: 20% travel required, within the US and Internationally Language Skills: English CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.
#J-18808-Ljbffr
Overview
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. The Vice President of Order-to-Cash is responsible for the overall delivery of Order-to-Cash services to CROSSMARK’s client and customers. In addition to managing the delivery of services to clients and customers, this position is also responsible for managing the relationship with a BPO provider for the delivery of services in select onshore and offshore locations. With P&L responsibility, the VP sets the strategy for new services and creates drivers to accelerate growth in the business. Responsibilities Ultimately accountable for managing successful relationships with CROSSMARK clients and customers in the delivery of Order-to-Cash services. Responsible for expanding services with existing client base and providing executive level representation during sales cycle for new business opportunities. Designs, develops and implements change management strategies and plans to support key organizational initiatives. Drives change across a highly matrixed organization. Responsible for driving standard processes for trade promotion management and promotional planning across organization. Leads development of new service offerings based on client and industry trends. Accountable for management of a Business Process Outsourcing (BPO) relationship with an outside vendor for the delivery of Order-to-Cash and Analytic services at on-shore and off-shore locations. As a member of the BPO Executive Committee, review performance and financial results, resolve escalated issues and/or disputes, ensure alignment of CROSSMARK and provider goals and objectives, review long term plans, business trends and manage overall relationship with provider. Review critical service levels, evaluate performance credits and approve any action plans resulting from service level failures. Work in close partnership with clients, internal cross functional teams and BPO management to achieve service level objectives. Partner with Vice Presidents of Client Teams and Business Development to achieve sales and growth objectives. Lead in contract negotiations for changes to agreement and/or build out of new service offerings. Qualifications Strong leadership and interpersonal skills as well as exemplary oral and written communication skills. Demonstrated ability to drive change and influence individuals at all levels of the organization. Strong strategic thinking and business acumen with the ability to align people related strategies and recommendations with business objectives. Ability to lead and build teams in a highly matrixed environment. Ability to work in an ambiguous environment. Ability to thrive in a fast-paced environment and meet tight deadlines. Education: Bachelor’s degree required. MBA preferred. Experience: 15+ years in leadership roles with experience in BPO, vendor management, change management, client management, planning and operations. 8+ years in management roles of increasing responsibility. Adept at interacting internally and externally with various levels of management and negotiating critical matters to find solutions. Sound operations background with demonstrated efficiency achievements and driving innovation in processes. Experience working with global teams. Physical Demands: N/A Specific Skills: Specialized Knowledge, License, etc: N/A Supervisory Responsibilities: Lead and direct a team of 12 to 15 resources with dotted line responsibility for 65+ resources and oversight for 150+ resources within BPO structure. Working Conditions: Office Travel Requirements: 20% travel required, within the US and Internationally Language Skills: English CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.
#J-18808-Ljbffr