Canonical
Join to apply for the
Enterprise Customer Success Manager
role at
Canonical .
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed workforce of over 1200 colleagues in 75+ countries, and few office-based roles. Teams meet a few times a year in various global locations to align on strategy and execution. We are hiring an
Enterprise Customer Success Manager
at Canonical. Customer success is a strategic, new department aimed at reducing risk and churn, facilitating product adoption, and supporting account expansion. CSMs develop trust with customers, understand their objectives, and align expectations to increase loyalty and growth, addressing pain points and shaping collaboration roadmaps. Our Customer Success team focuses on providing thoughtful interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in segments: Mass - SMEs or large businesses starting with Canonical Focus - Large established companies Step Growth - High-potential customers All CSMs also support unassigned customers, including store customers. Location:
This role is remote. Responsibilities include: Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities, and address renewal risks. Lead weekly customer and business reviews, prioritize blockers, and coordinate resolutions. Advocate for customers internally and influence product roadmaps and documentation. Support customers via reactive ticket handling. Create campaigns across multiple customers through digital activities. Requirements: Minimum 5 years of IT-related experience, with exposure to Linux, data applications, storage, cloud, networking, security, migration, or IoT projects. Excellent presentation skills to discuss complex software. Experience improving internal processes and delivering projects on time. Team player with cross-departmental interaction skills. Knowledge of agile methodologies. Proficiency in English, with Spanish and Portuguese skills a plus. Additional skills:
Experience with Salesforce, Jira, and CRMs is advantageous. What we offer: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review and performance bonuses. Additional benefits reflecting our values, including leave, wellness programs, and travel opportunities. About Canonical:
Canonical leads in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and foster a remote, innovative work culture. Equal Opportunity:
We promote diversity and are committed to a workplace free from discrimination. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development
#J-18808-Ljbffr
Enterprise Customer Success Manager
role at
Canonical .
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a distributed workforce of over 1200 colleagues in 75+ countries, and few office-based roles. Teams meet a few times a year in various global locations to align on strategy and execution. We are hiring an
Enterprise Customer Success Manager
at Canonical. Customer success is a strategic, new department aimed at reducing risk and churn, facilitating product adoption, and supporting account expansion. CSMs develop trust with customers, understand their objectives, and align expectations to increase loyalty and growth, addressing pain points and shaping collaboration roadmaps. Our Customer Success team focuses on providing thoughtful interactions across our product portfolio, including Ubuntu, open-source infrastructure, and applications. CSMs are specialized in segments: Mass - SMEs or large businesses starting with Canonical Focus - Large established companies Step Growth - High-potential customers All CSMs also support unassigned customers, including store customers. Location:
This role is remote. Responsibilities include: Onboard new customers and introduce products such as Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision makers. Collaborate with Sales, Engineering, and Support to develop engagement plans. Manage a customer portfolio, identify growth opportunities, and address renewal risks. Lead weekly customer and business reviews, prioritize blockers, and coordinate resolutions. Advocate for customers internally and influence product roadmaps and documentation. Support customers via reactive ticket handling. Create campaigns across multiple customers through digital activities. Requirements: Minimum 5 years of IT-related experience, with exposure to Linux, data applications, storage, cloud, networking, security, migration, or IoT projects. Excellent presentation skills to discuss complex software. Experience improving internal processes and delivering projects on time. Team player with cross-departmental interaction skills. Knowledge of agile methodologies. Proficiency in English, with Spanish and Portuguese skills a plus. Additional skills:
Experience with Salesforce, Jira, and CRMs is advantageous. What we offer: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation review and performance bonuses. Additional benefits reflecting our values, including leave, wellness programs, and travel opportunities. About Canonical:
Canonical leads in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, expect excellence, and foster a remote, innovative work culture. Equal Opportunity:
We promote diversity and are committed to a workplace free from discrimination. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Software Development
#J-18808-Ljbffr