Canonical
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Enterprise Customer Success Manager
role at
Canonical .
To be considered for an interview, please make sure your application is full in line with the job specs as found below. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. With a founder-led, profitable, and growing company, we have 1200+ colleagues in 75+ countries, mostly working remotely. Teams meet periodically in various global locations to align on strategy and execution. We are hiring an
Enterprise Customer Success Manager . Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs build trust with customers, understand their objectives, and align expectations by suggesting relevant services and products, ultimately increasing loyalty and collaboration. Our growing Customer Success team focuses on engaging with our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in segments: Mass - SMEs or large businesses starting with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs also support business at the company level for unassigned customers, including Store customers. Location:
This role is remote. What your day will look like
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Develop engagement plans with Sales, Field Engineering, and Support to meet customer objectives. Manage a customer portfolio in a specific region, identify growth or renewal risks. Conduct weekly customer and business reviews, resolve blockers with cross-functional teams. Advocate for customers internally, influence product roadmaps and processes. Support customers via reactive ticket requests. Create campaigns targeting multiple customers through digital activities. What we are looking for in you The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include: At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Strong presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese highly valued. Additional skills that you might also bring
Experience with Salesforce, Jira, and CRMs is a plus. What we offer colleagues We offer competitive compensation, performance bonuses, and benefits aligned with our values, including: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation reviews, recognition rewards, and holiday leave. Maternity and paternity leave. Wellness programs and travel opportunities. About Canonical Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, value excellence, and promote remote work. Joining us is a forward-looking career move that challenges and develops your skills. We are an equal opportunity employer, committed to diversity and inclusion, and consider all applications fairly.
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Enterprise Customer Success Manager
role at
Canonical .
To be considered for an interview, please make sure your application is full in line with the job specs as found below. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. With a founder-led, profitable, and growing company, we have 1200+ colleagues in 75+ countries, mostly working remotely. Teams meet periodically in various global locations to align on strategy and execution. We are hiring an
Enterprise Customer Success Manager . Customer success is a strategic department aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. CSMs build trust with customers, understand their objectives, and align expectations by suggesting relevant services and products, ultimately increasing loyalty and collaboration. Our growing Customer Success team focuses on engaging with our product portfolio, from Ubuntu to open-source infrastructure and applications. CSMs are specialized in segments: Mass - SMEs or large businesses starting with Canonical Focus - Large companies with established ARR Step Growth - High-potential customers All CSMs also support business at the company level for unassigned customers, including Store customers. Location:
This role is remote. What your day will look like
Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Develop engagement plans with Sales, Field Engineering, and Support to meet customer objectives. Manage a customer portfolio in a specific region, identify growth or renewal risks. Conduct weekly customer and business reviews, resolve blockers with cross-functional teams. Advocate for customers internally, influence product roadmaps and processes. Support customers via reactive ticket requests. Create campaigns targeting multiple customers through digital activities. What we are looking for in you The ideal candidate will have excellent customer-facing skills and a passion for cloud and data center technologies. Requirements include: At least 5 years of relevant IT experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Strong presentation skills for complex software discussions. Experience improving internal processes and delivering projects on time. Team player capable of interacting across departments and levels. Knowledge of agile methodologies. Proficiency in English, with additional languages like Spanish and Portuguese highly valued. Additional skills that you might also bring
Experience with Salesforce, Jira, and CRMs is a plus. What we offer colleagues We offer competitive compensation, performance bonuses, and benefits aligned with our values, including: Distributed work environment with biannual in-person team sprints. USD 2,000 annual learning and development budget. Annual compensation reviews, recognition rewards, and holiday leave. Maternity and paternity leave. Wellness programs and travel opportunities. About Canonical Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We recruit globally, value excellence, and promote remote work. Joining us is a forward-looking career move that challenges and develops your skills. We are an equal opportunity employer, committed to diversity and inclusion, and consider all applications fairly.
#J-18808-Ljbffr