Agile Defense
Join to apply for the
Deputy Program Manager
role at
Agile Defense 5 months ago Be among the first 25 applicants Join to apply for the
Deputy Program Manager
role at
Agile Defense Get AI-powered advice on this job and more exclusive features. At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Ready to make your application Please do read through the description at least once before clicking on Apply.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 743
Job Title: Program Manager | Exempt
Location: 131 M St NE Washington, District of Columbia 20002
Clearance Level: Active DoD - Secret
Required Certification(s)
PMP ITIL v3 / 4 Foundations
Summary
The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) IT Field Support (ITFS) Division of OIT is responsible for operational support of the entire user community in USCIS HQ offices, service centers, and field offices; Service Desk operations; IT equipment inventory management, mobility management, and hardware incident resolution.
The Deputy PM shall assist in the overall management of this task order and ensure that the technical solutions and schedules in the task order are implemented in a timely manner.
Job Duties And Responsibilities
Assist the Program Manager in executing the following: Possess and apply comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. Oversee 100% of the requests, incidents and problems Manage and coordinate urgent and complicated support issues Act as escalation point for all requests and incidents Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization Determine root cause of issues and communicate appropriately to internal and external customers Train and coach service desk specialists (Level 1) before being assigned to their duties. Oversee staff activities Identify team leads for three sections including Tier 1, Incident Management and Problem Management. Verify sufficient employee coverage and provide backup support Communicate status/issues with customers Develop strategies for improvement Monitor and manage phone queue (participating in escalated calls as needed) Oversee Knowledge Management repository and ensure top quality solutions are available to the staff Develop an effective and workable framework for managing and improving customer IT support in the organization Advise management on situations that may require additional client support or escalation; and Review customer satisfaction survey feedback from end users to improve services, tools and support experience
SUPERVISORY DUTIES
Responsible for the oversight and execution of the entire contract in coordination with the PM.
Qualifications
Required Certifications
PMP ITIL v3 / 4 Foundations
Education, Background, and Years of Experience
Bachelor's Degree or higher Minimum of 4+ years of IT program (project) management experience
Required Skills
ADDITIONAL SKILLS & QUALIFICATIONS
Have domain and expert technical knowledge. Excellent Customer Focus/Satisfaction Skills Strong Team/Personnel Leadership Skills Strong understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle Strong Project/Program Management skills, including ability to create, implement and manage large complex projects Strong understanding of business finances and management processes and accounting Strong understanding of Risk Management Strong understanding of data analysis, metrics and reporting
Preferred Skills
CompTIA Security+ / Network+ Agile SCRUM ServiceNow
WORKING CONDITIONS
Environmental Conditions
Government site with possible off-hours work to support escalated issues. Work requires standing and walking up to 50% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands
Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements
Stand or Sit; Walk; See
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.
Happy
- Be Infectious.
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
Helpful
- Be Supportive.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
Honest
- Be Trustworthy.
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
Humble
- Be Grounded.
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
Hungry
- Be Eager.
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
Hustle
- Be Driven.
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProject Management and Information Technology IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Agile Defense by 2x Get notified about new Deputy Program Manager jobs in
Washington, DC . Technical Program/Project Manager - HybridSr. ELM Project Mgr., DBX (Design and Building Excellence) Silver Spring, MD $101,383.00-$132,667.00 1 week ago Deputy Program Manager - Science Data IT SystemsSenior Project Manager - Laboratory Casework and Equipment Fulton, MD $95,000.00-$115,000.00 21 hours ago Senior Transformation PM, GREF – Global Transformation & Insights (GTI)Program Management Lead / Task Order LeadDean | Fluor Deputy Program Manager | Mechanical Manager- Vienna VADeputy Program Manager, National Security Space Laurel, MD $90,000.00-$350,000.00 2 days ago Senior Project Manager - Laboratory Casework and Equipment Columbia, MD $95,000.00-$115,000.00 2 days ago Technical Delivery Manager (Intel & 4th Estate, Top Secret Clearance) Arlington, VA $106,400.00-$185,000.00 1 week ago Deputy Program Manager (DPM) TS with SCI eligibilitySenior Transportation Planner/Project Manager Washington, DC $97,300.00-$168,500.00 4 months ago Gaithersburg, MD $110,000.00-$130,000.00 2 weeks ago Columbia, MD $78,341.00-$115,000.00 2 weeks ago Washington, DC $86,600.00-$181,800.00 8 months ago Silver Spring, MD $130,000.00-$200,000.00 6 days ago Reston, VA $130,000.00-$200,000.00 6 days ago BCG Platinion | Manager, Tech Advisory and Delivery We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Deputy Program Manager
role at
Agile Defense 5 months ago Be among the first 25 applicants Join to apply for the
Deputy Program Manager
role at
Agile Defense Get AI-powered advice on this job and more exclusive features. At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Ready to make your application Please do read through the description at least once before clicking on Apply.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests.
Requisition #: 743
Job Title: Program Manager | Exempt
Location: 131 M St NE Washington, District of Columbia 20002
Clearance Level: Active DoD - Secret
Required Certification(s)
PMP ITIL v3 / 4 Foundations
Summary
The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) IT Field Support (ITFS) Division of OIT is responsible for operational support of the entire user community in USCIS HQ offices, service centers, and field offices; Service Desk operations; IT equipment inventory management, mobility management, and hardware incident resolution.
The Deputy PM shall assist in the overall management of this task order and ensure that the technical solutions and schedules in the task order are implemented in a timely manner.
Job Duties And Responsibilities
Assist the Program Manager in executing the following: Possess and apply comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. Oversee 100% of the requests, incidents and problems Manage and coordinate urgent and complicated support issues Act as escalation point for all requests and incidents Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization Determine root cause of issues and communicate appropriately to internal and external customers Train and coach service desk specialists (Level 1) before being assigned to their duties. Oversee staff activities Identify team leads for three sections including Tier 1, Incident Management and Problem Management. Verify sufficient employee coverage and provide backup support Communicate status/issues with customers Develop strategies for improvement Monitor and manage phone queue (participating in escalated calls as needed) Oversee Knowledge Management repository and ensure top quality solutions are available to the staff Develop an effective and workable framework for managing and improving customer IT support in the organization Advise management on situations that may require additional client support or escalation; and Review customer satisfaction survey feedback from end users to improve services, tools and support experience
SUPERVISORY DUTIES
Responsible for the oversight and execution of the entire contract in coordination with the PM.
Qualifications
Required Certifications
PMP ITIL v3 / 4 Foundations
Education, Background, and Years of Experience
Bachelor's Degree or higher Minimum of 4+ years of IT program (project) management experience
Required Skills
ADDITIONAL SKILLS & QUALIFICATIONS
Have domain and expert technical knowledge. Excellent Customer Focus/Satisfaction Skills Strong Team/Personnel Leadership Skills Strong understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle Strong Project/Program Management skills, including ability to create, implement and manage large complex projects Strong understanding of business finances and management processes and accounting Strong understanding of Risk Management Strong understanding of data analysis, metrics and reporting
Preferred Skills
CompTIA Security+ / Network+ Agile SCRUM ServiceNow
WORKING CONDITIONS
Environmental Conditions
Government site with possible off-hours work to support escalated issues. Work requires standing and walking up to 50% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands
Sedentary – 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements
Stand or Sit; Walk; See
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.
Happy
- Be Infectious.
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
Helpful
- Be Supportive.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
Honest
- Be Trustworthy.
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
Humble
- Be Grounded.
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
Hungry
- Be Eager.
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
Hustle
- Be Driven.
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProject Management and Information Technology IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at Agile Defense by 2x Get notified about new Deputy Program Manager jobs in
Washington, DC . Technical Program/Project Manager - HybridSr. ELM Project Mgr., DBX (Design and Building Excellence) Silver Spring, MD $101,383.00-$132,667.00 1 week ago Deputy Program Manager - Science Data IT SystemsSenior Project Manager - Laboratory Casework and Equipment Fulton, MD $95,000.00-$115,000.00 21 hours ago Senior Transformation PM, GREF – Global Transformation & Insights (GTI)Program Management Lead / Task Order LeadDean | Fluor Deputy Program Manager | Mechanical Manager- Vienna VADeputy Program Manager, National Security Space Laurel, MD $90,000.00-$350,000.00 2 days ago Senior Project Manager - Laboratory Casework and Equipment Columbia, MD $95,000.00-$115,000.00 2 days ago Technical Delivery Manager (Intel & 4th Estate, Top Secret Clearance) Arlington, VA $106,400.00-$185,000.00 1 week ago Deputy Program Manager (DPM) TS with SCI eligibilitySenior Transportation Planner/Project Manager Washington, DC $97,300.00-$168,500.00 4 months ago Gaithersburg, MD $110,000.00-$130,000.00 2 weeks ago Columbia, MD $78,341.00-$115,000.00 2 weeks ago Washington, DC $86,600.00-$181,800.00 8 months ago Silver Spring, MD $130,000.00-$200,000.00 6 days ago Reston, VA $130,000.00-$200,000.00 6 days ago BCG Platinion | Manager, Tech Advisory and Delivery We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr