Azazie, Inc.
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Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. This range is provided by Azazie, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $21.00/yr - $25.00/yr Direct message the job poster from Azazie, Inc. AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Overview: The Customer Experience / QA Analyst ensures that critical customer feedback translates into meaningful operational insights and content improvements. This role evaluates low-rated interactions, identifies opportunities to enhance resources and service delivery, and supports urgent content and training initiatives. Working closely with the Content Manager and Training Specialist, this position helps drive clarity, consistency, and quality across all customer touchpoints. Responsibilities and Duties: Review all conversations with "Terrible" or "Bad" ratings weekly and Categorize feedback into Agent at fault, Policy complaint or Nothing actionable Assess all Jedi tickets to determine whether supervisor involvement is necessary and identify knowledge gaps or resource update needs. Collaborate with the Content Manager to refine FAQs, SOPs, and macros based on feedback analysis. Support urgent content updates across multiple brands and regions. Track and analyze NPS ratings of 0–4 to highlight opportunities for company growth and improved service experiences. Partner with the Training Specialist to facilitate agent training based on QA insights. Assist in agent review workshops and provide coaching support during priority training periods. Help manage and coach outsourced agents when needed, including participating in check-ins. Support supervisors during high-volume periods by assisting with escalations and Jedi tickets. Participate in quarterly rotation on tickets/chats/calls to stay aligned with policies and identify further improvement opportunities. Take on additional tasks and cross-functional projects to enhance content, customer satisfaction, and training initiatives. Be a key contributor in a growing team where your insights directly influence business strategy and operational excellence. Qualifications: 2+ years in Customer Experience or Quality Assurance Strong analytical skills and attention to detail Excellent written, verbal, and interpersonal communication Familiarity with Intercom, Zendesk, Google Suite, Slack and training platforms Passion for improving content, training, and customer satisfaction Collaborative mindset and ability to navigate urgent priorities Comfortable adapting in a fast-paced, evolving environment Local to the San Jose HQ or able to travel regularly 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period Paid vacation days and sick leave Paid Holidays + Floating Holidays 401k Free snacks and drinks in office Company engagement events Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Seniority level
Seniority levelAssociate Employment type
Employment typeFull-time Job function
Job functionCustomer Service, Quality Assurance, and Analyst IndustriesRetail Apparel and Fashion Referrals increase your chances of interviewing at Azazie, Inc. by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Service Specialist” roles.Future Opening: Customer Service Representative - State Farm Agent Team MemberCustomer Support Representative - U.S. basedCreator & User Excellence Specialist - Customer Support - San Jose San Jose, CA $110,223.00-$198,445.00 2 weeks ago Customer Service Representative - State Farm Agent Team Member San Jose, CA $55,000.00-$75,000.00 3 weeks ago San Jose, CA $53,055.00-$76,930.00 11 months ago Customer Service Operations Specialist, CapCut - USDS San Jose, CA $88,000.00-$151,112.00 2 days ago Customer Service - Immediate Openings - Great Pay San Jose, CA $53,055.00-$76,930.00 6 months ago San Jose, CA $82,500.00-$157,500.00 1 week ago San Jose, CA $3,864.00-$6,072.00 3 weeks ago San Jose, CA $107,930.00-$167,292.00 2 weeks ago Pleasanton, CA $80,000.00-$100,000.00 4 weeks ago San Jose, CA $53,055.00-$76,930.00 2 months ago Customer Relations Representative - State Farm Agent Team Member San Jose, CA $55,000.00-$75,000.00 3 weeks ago San Jose, CA $60,000.00-$65,000.00 1 year ago Mountain View, CA $65,000.00-$151,527.00 2 weeks ago San Francisco Bay Area $90,000.00-$150,000.00 2 weeks ago San Jose, CA $3,864.00-$6,072.00 2 weeks ago Product Manager, Customer Service Platform - USDS San Jose, CA $149,040.00-$311,600.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. This range is provided by Azazie, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $21.00/yr - $25.00/yr Direct message the job poster from Azazie, Inc. AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Overview: The Customer Experience / QA Analyst ensures that critical customer feedback translates into meaningful operational insights and content improvements. This role evaluates low-rated interactions, identifies opportunities to enhance resources and service delivery, and supports urgent content and training initiatives. Working closely with the Content Manager and Training Specialist, this position helps drive clarity, consistency, and quality across all customer touchpoints. Responsibilities and Duties: Review all conversations with "Terrible" or "Bad" ratings weekly and Categorize feedback into Agent at fault, Policy complaint or Nothing actionable Assess all Jedi tickets to determine whether supervisor involvement is necessary and identify knowledge gaps or resource update needs. Collaborate with the Content Manager to refine FAQs, SOPs, and macros based on feedback analysis. Support urgent content updates across multiple brands and regions. Track and analyze NPS ratings of 0–4 to highlight opportunities for company growth and improved service experiences. Partner with the Training Specialist to facilitate agent training based on QA insights. Assist in agent review workshops and provide coaching support during priority training periods. Help manage and coach outsourced agents when needed, including participating in check-ins. Support supervisors during high-volume periods by assisting with escalations and Jedi tickets. Participate in quarterly rotation on tickets/chats/calls to stay aligned with policies and identify further improvement opportunities. Take on additional tasks and cross-functional projects to enhance content, customer satisfaction, and training initiatives. Be a key contributor in a growing team where your insights directly influence business strategy and operational excellence. Qualifications: 2+ years in Customer Experience or Quality Assurance Strong analytical skills and attention to detail Excellent written, verbal, and interpersonal communication Familiarity with Intercom, Zendesk, Google Suite, Slack and training platforms Passion for improving content, training, and customer satisfaction Collaborative mindset and ability to navigate urgent priorities Comfortable adapting in a fast-paced, evolving environment Local to the San Jose HQ or able to travel regularly 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period Paid vacation days and sick leave Paid Holidays + Floating Holidays 401k Free snacks and drinks in office Company engagement events Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Seniority level
Seniority levelAssociate Employment type
Employment typeFull-time Job function
Job functionCustomer Service, Quality Assurance, and Analyst IndustriesRetail Apparel and Fashion Referrals increase your chances of interviewing at Azazie, Inc. by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Customer Service Specialist” roles.Future Opening: Customer Service Representative - State Farm Agent Team MemberCustomer Support Representative - U.S. basedCreator & User Excellence Specialist - Customer Support - San Jose San Jose, CA $110,223.00-$198,445.00 2 weeks ago Customer Service Representative - State Farm Agent Team Member San Jose, CA $55,000.00-$75,000.00 3 weeks ago San Jose, CA $53,055.00-$76,930.00 11 months ago Customer Service Operations Specialist, CapCut - USDS San Jose, CA $88,000.00-$151,112.00 2 days ago Customer Service - Immediate Openings - Great Pay San Jose, CA $53,055.00-$76,930.00 6 months ago San Jose, CA $82,500.00-$157,500.00 1 week ago San Jose, CA $3,864.00-$6,072.00 3 weeks ago San Jose, CA $107,930.00-$167,292.00 2 weeks ago Pleasanton, CA $80,000.00-$100,000.00 4 weeks ago San Jose, CA $53,055.00-$76,930.00 2 months ago Customer Relations Representative - State Farm Agent Team Member San Jose, CA $55,000.00-$75,000.00 3 weeks ago San Jose, CA $60,000.00-$65,000.00 1 year ago Mountain View, CA $65,000.00-$151,527.00 2 weeks ago San Francisco Bay Area $90,000.00-$150,000.00 2 weeks ago San Jose, CA $3,864.00-$6,072.00 2 weeks ago Product Manager, Customer Service Platform - USDS San Jose, CA $149,040.00-$311,600.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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