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Application Support Analyst
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Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Application Support Analyst
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!
RESPONSIBILITIES:
Kforce has a client that is seeking an Application Support Analyst in Madison, WI.
Summary:
The Application Support Analyst is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer-facing software systems. This role needs a good understanding of web technologies - both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.
This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns.
REQUIREMENTS:
Prior experience as a web developer Experience with observability platforms like Dynatrace, Datadog etc. is a plus Ability to multi-task and manage multiple issues simultaneously is required Ability to query and analyze complex data problems will be helpful May be required to communicate directly with Agents and customers with resolution or status updates
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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Application Support Analyst
role at
Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Application Support Analyst
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!
RESPONSIBILITIES:
Kforce has a client that is seeking an Application Support Analyst in Madison, WI.
Summary:
The Application Support Analyst is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer-facing software systems. This role needs a good understanding of web technologies - both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.
This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns.
REQUIREMENTS:
Prior experience as a web developer Experience with observability platforms like Dynatrace, Datadog etc. is a plus Ability to multi-task and manage multiple issues simultaneously is required Ability to query and analyze complex data problems will be helpful May be required to communicate directly with Agents and customers with resolution or status updates
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Application Support Analyst jobs in
Madison, WI . Staff Engineer - Finance Data Specialist (Remote)
Madison, WI $115,000.00-$260,000.00 1 week ago Remote Alteryx ETL developer Full time or Part Time
Software Engineering Specialist - Human Data
Greater Madison Area $55.00-$65.00 2 days ago Staff Security Operations Engineer, Incident Response Lead
Community Engineer (multiple roles and seniority levels)
Embedded Linux Field Engineer for Devices/IoT
Senior Jira Administrator with eazyBI experience - Remote - USA
Python and Kubernetes Software Engineer - Data, AI/ML & Analytics
System Software Engineer - Ubuntu Networking
Python and Kubernetes Software Engineer - Data, Workflows, AI/ML & Analytics
Madison, WI $130,000.00-$260,000.00 2 weeks ago Senior Staff Engineer - Finance Data Specialist (Remote)
Madison, WI $115,000.00-$260,000.00 1 week ago Graduate Software Engineer, Open Source and Linux, Canonical Ubuntu
Software Engineer (Python/Linux/Packaging)
Madison, WI $143,000.00-$228,000.00 2 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr