ClearanceJobs
Junior Computer Systems Analyst
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. DMI, LLC is seeking a Junior Computer Systems Analyst to join us. Duties and responsibilities include: total ticket ownership for service network service requests and escalated incidents/issues, tracking tickets to completion, reporting on outcomes, and communicating status and resolution to customer stakeholders and users. Serves as the first point of contact for network service requests, categorizing and assigning tickets within ServiceNow. Ensure accurate documentation of user issues and coordinate with engineering teams for swift resolution. Qualifications include: high school diploma, 0-1 years of experience. Required and desired skills/certifications include applying fundamental concepts, processes, practices, and procedures on technical assignments. Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. Must be able to pass a Public Trust Clearance. Min citizenship status required: U.S. Citizen. Physical requirements: no physical requirement needed for this position. Location: hybrid, DC/VA area. Working at DMI means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing: convenience/concierge, development, financial, recognition, and wellness. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. *********** No Agencies Please *********** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. DMI, LLC is seeking a Junior Computer Systems Analyst to join us. Duties and responsibilities include: total ticket ownership for service network service requests and escalated incidents/issues, tracking tickets to completion, reporting on outcomes, and communicating status and resolution to customer stakeholders and users. Serves as the first point of contact for network service requests, categorizing and assigning tickets within ServiceNow. Ensure accurate documentation of user issues and coordinate with engineering teams for swift resolution. Qualifications include: high school diploma, 0-1 years of experience. Required and desired skills/certifications include applying fundamental concepts, processes, practices, and procedures on technical assignments. Analyze science, engineering, business, and other data processing problems to implement and improve computer systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. Must be able to pass a Public Trust Clearance. Min citizenship status required: U.S. Citizen. Physical requirements: no physical requirement needed for this position. Location: hybrid, DC/VA area. Working at DMI means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing: convenience/concierge, development, financial, recognition, and wellness. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. *********** No Agencies Please *********** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.