ClearanceJobs
Desktop/Network Support Technician
ClearanceJobs, Washington, District of Columbia, us, 20022
Secret Or Top Secret Cleared Desktop/Network Support Technician
Summit Human Capital is seeking a Secret or Top Secret cleared Desktop/Network Support Technician to support a federal program on-site at the Pentagon. The ideal candidate will meet the following criteria: Requirements: 5+ years of technical computer networking experience Active CompTIA Security+ Ce certification Active DoD Secret or Top Secret security clearance Experience with ServiceNow and/or Remedy ticketing systems Hands-on knowledge of Layer 1 networking infrastructure Ability to work on-site daily at the Pentagon Excellent written and verbal communication skills with ability to support high-level customers Desired: Networking certifications Prior experience supporting a Pentagon program Responsibilities: Troubleshoot and resolve complex technical issues on-site Work closely with LAN/network admins to ensure desktop and network performance Support data communications systems and network infrastructure Plan and implement hardware/software upgrades and network changes Assist Tier III engineers with incident response and network maintenance Install and maintain LAN/WAN devices and cabling Respond to incidents promptly and within SLAs Submit and carry out standard network change requests Help manage inventory and coordinate maintenance or upgrades Apply knowledge of VLANs, Layer 2 switching, and port security Support end-user software issues when needed Communicate with users via phone, email, IM, and document all service interactions Maintain accurate records of incidents and resolutions Work with vendors for hardware support if needed Troubleshoot CAC/PKI, VPN, Outlook, and network access issues Use Active Directory for user account management Group id: 91115602
Summit Human Capital is seeking a Secret or Top Secret cleared Desktop/Network Support Technician to support a federal program on-site at the Pentagon. The ideal candidate will meet the following criteria: Requirements: 5+ years of technical computer networking experience Active CompTIA Security+ Ce certification Active DoD Secret or Top Secret security clearance Experience with ServiceNow and/or Remedy ticketing systems Hands-on knowledge of Layer 1 networking infrastructure Ability to work on-site daily at the Pentagon Excellent written and verbal communication skills with ability to support high-level customers Desired: Networking certifications Prior experience supporting a Pentagon program Responsibilities: Troubleshoot and resolve complex technical issues on-site Work closely with LAN/network admins to ensure desktop and network performance Support data communications systems and network infrastructure Plan and implement hardware/software upgrades and network changes Assist Tier III engineers with incident response and network maintenance Install and maintain LAN/WAN devices and cabling Respond to incidents promptly and within SLAs Submit and carry out standard network change requests Help manage inventory and coordinate maintenance or upgrades Apply knowledge of VLANs, Layer 2 switching, and port security Support end-user software issues when needed Communicate with users via phone, email, IM, and document all service interactions Maintain accurate records of incidents and resolutions Work with vendors for hardware support if needed Troubleshoot CAC/PKI, VPN, Outlook, and network access issues Use Active Directory for user account management Group id: 91115602