Pyramid Global Hospitality Corporate Offices - The Woodlands
Help Desk Analyst (Hybrid)
Pyramid Global Hospitality Corporate Offices - The Woodlands, Spring, Texas, us, 77391
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: What really sets Pyramid apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. Overview: This position will assist Corporate Offices, Hotels, Regional offices, and remote worker providing technical support and assistance to hotel staff and guests for all IT-related issues. Providing technical support and assistance to Corporate, Regional, Remote and hotel teams for all IT-related issues. ESSENTIAL FUNCTIONS: Helpdesk Support: Respond to IT support requests, incidents, and inquiries through various channels such as phone, email, or ticketing system. Provide timely and effective resolution to technical issues and ensure excellent customer service. Troubleshooting and Problem Solving: Diagnose and resolve hardware, software, and network-related problems for end-users. Identify the root cause of issues and implement appropriate solutions. This may involve remote troubleshooting or on-site assistance. Software and Hardware Support: Assist with the installation, configuration, and maintenance of approved software applications used by the company. This may include property management systems, point of sale systems, guest service applications, and other hospitality-specific software. Provide support for computer hardware, printers, scanners, and other peripheral devices. Network Connectivity: Troubleshoot network connectivity issues for both wired and wireless networks. Ensure that network infrastructure, switches, routers, and access points are functioning properly. Assist with network configuration and troubleshooting network-related problems. User Account Management: Administer user accounts and access permissions for various systems and applications. Create, modify, and disable user accounts as per established procedures and policies. Hardware and Software Procurement: Assist in the procurement and inventory management of IT equipment and software licenses. Documentation and Knowledge Base: Maintain accurate records of support requests, resolutions, and knowledge base articles for common issues. Create user guides and documentation for staff on frequently asked questions and common troubleshooting steps. Training and Education: Provide training and guidance to staff on the proper use of IT systems, applications, and best practices for data security. Conduct training sessions or workshops as needed. Onboarding of new staff IT Asset Management: Maintain an inventory of IT assets, including hardware, software, and peripherals. Track and manage the lifecycle of IT assets, including procurement, deployment, maintenance, and retirement. Overall, as an IT Support Desk professional playa a crucial role in providing technical assistance and ensuring smooth IT operations for staff. Responsibilities would include troubleshooting, user support, system administration, documentation, and staying up to date with technology advancements. Must be knowledgeable in software, hardware and networks specifically for Windows environment Qualifications:
Organized, detail focused Able to troubleshoot and resolve issues, perform maintenance tasks and upgrades Work with all levels of end user computer knowledge, strong communication skills Able to work in dynamic, high volume department and remain composed and professional General knowledge of networking, Help Desk processes, applications Ability to prioritize in dynamic changing environment Familiar with IT security ( PCI, GDPR, CPRA ) and able to apply to work environment Solid knowledge of IT systems and applications, configurations, security patching and Anti Virus or malware tools Compensation Range: The compensation for this position is $85,000.00/Yr. - $85,000.00/Yr. based on qualifications and experience.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: What really sets Pyramid apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. Overview: This position will assist Corporate Offices, Hotels, Regional offices, and remote worker providing technical support and assistance to hotel staff and guests for all IT-related issues. Providing technical support and assistance to Corporate, Regional, Remote and hotel teams for all IT-related issues. ESSENTIAL FUNCTIONS: Helpdesk Support: Respond to IT support requests, incidents, and inquiries through various channels such as phone, email, or ticketing system. Provide timely and effective resolution to technical issues and ensure excellent customer service. Troubleshooting and Problem Solving: Diagnose and resolve hardware, software, and network-related problems for end-users. Identify the root cause of issues and implement appropriate solutions. This may involve remote troubleshooting or on-site assistance. Software and Hardware Support: Assist with the installation, configuration, and maintenance of approved software applications used by the company. This may include property management systems, point of sale systems, guest service applications, and other hospitality-specific software. Provide support for computer hardware, printers, scanners, and other peripheral devices. Network Connectivity: Troubleshoot network connectivity issues for both wired and wireless networks. Ensure that network infrastructure, switches, routers, and access points are functioning properly. Assist with network configuration and troubleshooting network-related problems. User Account Management: Administer user accounts and access permissions for various systems and applications. Create, modify, and disable user accounts as per established procedures and policies. Hardware and Software Procurement: Assist in the procurement and inventory management of IT equipment and software licenses. Documentation and Knowledge Base: Maintain accurate records of support requests, resolutions, and knowledge base articles for common issues. Create user guides and documentation for staff on frequently asked questions and common troubleshooting steps. Training and Education: Provide training and guidance to staff on the proper use of IT systems, applications, and best practices for data security. Conduct training sessions or workshops as needed. Onboarding of new staff IT Asset Management: Maintain an inventory of IT assets, including hardware, software, and peripherals. Track and manage the lifecycle of IT assets, including procurement, deployment, maintenance, and retirement. Overall, as an IT Support Desk professional playa a crucial role in providing technical assistance and ensuring smooth IT operations for staff. Responsibilities would include troubleshooting, user support, system administration, documentation, and staying up to date with technology advancements. Must be knowledgeable in software, hardware and networks specifically for Windows environment Qualifications:
Organized, detail focused Able to troubleshoot and resolve issues, perform maintenance tasks and upgrades Work with all levels of end user computer knowledge, strong communication skills Able to work in dynamic, high volume department and remain composed and professional General knowledge of networking, Help Desk processes, applications Ability to prioritize in dynamic changing environment Familiar with IT security ( PCI, GDPR, CPRA ) and able to apply to work environment Solid knowledge of IT systems and applications, configurations, security patching and Anti Virus or malware tools Compensation Range: The compensation for this position is $85,000.00/Yr. - $85,000.00/Yr. based on qualifications and experience.